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Methodology
Help Scout
4.4
( 401 )
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At a Glance
Overview
Help.com is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 3 images
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Reviewer's Segments
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
8
- Agile CRM
- Close
- CloudTalk
- Gmail
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Kinsta
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Shopify
- Stripe
- SurveyMonkey
- Testimonial
- Trello
- Twilio
- Zowie
Total integrations:
13
- Agile CRM
- Close
- CloudTalk
- Gmail
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Kinsta
- Microsoft Teams
- OnePageCRM
- PartnerStack
- Pipedrive
- Provide Support Live Chat
- Shopify
- Stripe
- SurveyMonkey
- Testimonial
- Trello
- Twilio
- Zowie
Top Alternatives
Categories
Company Details
- By Help.com
- Located in Austin, Texas, United States
- Founded in 2014
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
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