Help.com vs tawk.to

Take a look at how Help.com and tawk.to stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while tawk.to has been rated 4.5 out of 5 from 181 reviews.
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Help.com Logo

Help.com

4.4

( 5 )

tawk.to Logo

tawk.to

4.5

( 181 )

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5.0

( 1 )

$29.00/month
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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
tawk.to Logo
tawk.to
Pricing not provided by vendor
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
tawk.to Logo
tawk.to
tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customer... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
tawk.to
View 5 images
tawk.to Screenshots
tawk.to screenshot 1
tawk.to screenshot 2
tawk.to screenshot 3
tawk.to screenshot 4
tawk.to screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
tawk.to Logo
tawk.to
No pricing information available
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
tawk.to Logo
tawk.to
Small Business
75.69%
Mid Market
19.34%
Enterprise
4.97%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
tawk.to Logo
tawk.to
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
tawk.to Logo
tawk.to
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Help.com Logo
Help.com
  • Documentation
tawk.to Logo
tawk.to
  • Documentation
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Bitrix24
  • Cloudflare
  • Drupal
  • Ecwid
  • Ghost
  • Google Ads Formerly AdWords
  • HubSpot
  • Intercom
  • Joomla
  • Microsoft Teams
  • Moodle
  • Pipedrive
  • Shopify
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • WebWave
  • Wix
tawk.to Logo
tawk.to
Total integrations: 13
  • Bitrix24
  • Cloudflare
  • Drupal
  • Ecwid
  • Ghost
  • Google Ads Formerly AdWords
  • HubSpot
  • Intercom
  • Joomla
  • Microsoft Teams
  • Moodle
  • Pipedrive
  • Shopify
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • WebWave
  • Wix
Top Alternatives
Help.com Logo
Help.com
See all alternatives
tawk.to Logo
tawk.to
See all alternatives
Categories

Common categories include: Live Chat Software.

Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
tawk.to Logo
tawk.to
  • By tawk.to inc.
  • Located in Wilmington, Delaware, United States
  • Founded in 2011