ChatBeacon vs Help Scout

Take a look at how ChatBeacon and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. ChatBeacon scores 4.6 out of 5 from 59 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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ChatBeacon Live Chat Software logo

ChatBeacon

4.6

( 59 )

Help Scout Help Desk Software logo

Help Scout

4.4

( 401 )

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At a Glance
ChatBeacon Live Chat Software logo
ChatBeacon
Starting at:
$99.00/month
Help Scout Help Desk Software logo
Help Scout
Starting at:
$25.00/month
Overview
ChatBeacon Live Chat Software logo
ChatBeacon
ChatBeacon Live Chat is a live chat software that runs on both cloud and installable versions. ChatBeacon provides users with key features and tools that lets users chat with customers in real-time, and monitor and analyze your website's traffic, in addition to other important functions. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
ChatBeacon
View 5 images
ChatBeacon Screenshots
ChatBeacon screenshot 1
ChatBeacon screenshot 2
ChatBeacon screenshot 3
ChatBeacon screenshot 4
ChatBeacon screenshot 5
Help Scout Help Desk Software logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
ChatBeacon Live Chat Software logo
ChatBeacon
Free trial available
Free plan available
Billing type Recurring Subscription
Starting
$99.00
/ month
See all pricing
Help Scout Help Desk Software logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
ChatBeacon Live Chat Software logo
ChatBeacon
Small Business
30.51%
Mid Market
55.93%
Enterprise
13.56%
Help Scout Help Desk Software logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
ChatBeacon Live Chat Software logo
ChatBeacon
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Help Desk Software logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
ChatBeacon Live Chat Software logo
ChatBeacon
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Help Scout Help Desk Software logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
ChatBeacon Live Chat Software logo
ChatBeacon
  • Documentation
Help Scout Help Desk Software logo
Help Scout
  • Documentation
Integrations
ChatBeacon Live Chat Software logo
ChatBeacon
Total integrations: 9
  • Agile CRM
  • Close
  • CloudTalk
  • Gmail
  • Google Analytics
  • Google Workspace
  • HubSpot
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • KrispCall
  • Microsoft Teams
  • OnePageCRM
  • Ortto Formerly Autopilot
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stamped
  • SurveyMonkey
  • Testimonial
  • Zendesk
  • Zonka Feedback
  • Zowie
Help Scout Help Desk Software logo
Help Scout
Total integrations: 16
  • Agile CRM
  • Close
  • CloudTalk
  • Gmail
  • Google Analytics
  • Google Workspace
  • HubSpot
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • KrispCall
  • Microsoft Teams
  • OnePageCRM
  • Ortto Formerly Autopilot
  • PartnerStack
  • Provide Support Live Chat
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stamped
  • SurveyMonkey
  • Testimonial
  • Zendesk
  • Zonka Feedback
  • Zowie
Top Alternatives
ChatBeacon Live Chat Software logo
ChatBeacon
See all alternatives
Help Scout Help Desk Software logo
Help Scout
See all alternatives
Company Details
ChatBeacon Live Chat Software logo
ChatBeacon
  • By CodeBaby Corp.
  • Located in Colorado Springs, CO, United States
  • Founded in 2001
Help Scout Help Desk Software logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011