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HubSpot Service Hub vs Help Scout Comparison

HubSpot Service Hub vs Help Scout Comparison

HubSpot Service Hub
Help Scout

At a Glance

4.4

Help Desk Software

Starting at $50

Per Month

4.4

Help Desk Software

Starting at $25

Per Month

Overview

HubSpot Service Hub

Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excellen…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Help Scout

Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform.  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Starter

$50

Per Month

Professional

$890

Per Month

Enterprise

$3,600

Per Month

See Pricing Details

Free Plan Available

Pricing Available

Standard

$25

Per Month

Plus

$50

Per Month

Free Trial Available

Pricing Available

Pros & Cons

HubSpot Service Hub Pros

  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.

HubSpot Service Hub Cons

  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.

Help Scout Pros

There is not sufficient information

Help Scout Cons

There is not sufficient information

Screenshots

HubSpot Service Hub

Help Scout

Videos

HubSpot Service Hub

Neil Patel’s 5 Solutions To Marketers' Biggest Challenges

Help Scout

Careers at Help Scout

Top Alternatives

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Agile CRM

4.0

Starting at $0

Per Month

Gold-Vision

5.0

Starting at $32.50

per user, per month

Appy Pie

4.7

Starting at $16

Per Month

Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Mobile iPhone

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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