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Methodology
Zendesk CRM
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At a Glance
Overview
Sage CRM is a cloud-based customer relationship management software designed to empower businesses to manage their sales, marketing, and customer service operations more efficiently. With its intuitive interface, Sage CRM enables organizations to streamline their customer interactions, track sale... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Sage CRM (cloud)
$45.00
per seat / month
Sage CRM (on premise)
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Pros and Cons
- Has a long list of tools for a small business accounting software
- Includes an automatic bank reconciliation feature
- Supports multiple currencies
- Multiple product offerings and plans might confuse some users
- Some features require additional fees
- Receipt capture software is only free for 3 months
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
Reviewer's Segments
Small Business
40.65%
Mid Market
47.15%
Enterprise
12.2%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
1
- Capsule CRM
- FreshBooks
- Hootsuite
- LiveChat
- Pinecone
- Trello
Total integrations:
5
- Capsule CRM
- FreshBooks
- Hootsuite
- LiveChat
- Pinecone
- Trello
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Sage Group plc
- Located in Newcastle upon Tyne, United Kingdom
- Founded in 1981
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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