SupportBee vs Help Scout

Take a look at how SupportBee and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. SupportBee scores 4.2 out of 5 from 5 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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SupportBee Logo

SupportBee

4.2

( 5 )

Help Scout Logo

Help Scout

4.4

( 401 )

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Crevio
Sponsored
5.0

( 1 )

$29.00/month
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At a Glance
SupportBee Logo
SupportBee
Pricing not provided by vendor
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
SupportBee Logo
SupportBee
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
SupportBee - SupportBee Homepage
View 1 images
SupportBee Screenshots
SupportBee Homepage
SupportBee Homepage
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
SupportBee Logo
SupportBee
No pricing information available
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
SupportBee Logo
SupportBee
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
SupportBee Logo
SupportBee
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
SupportBee Logo
SupportBee
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Help Scout Logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
SupportBee Logo
SupportBee
  • Documentation
Help Scout Logo
Help Scout
  • Documentation
Integrations
SupportBee Logo
SupportBee
Total integrations: 24
  • Agile CRM
  • Bitbucket
  • Breeze
  • Capsule CRM
  • Close
  • CloudTalk
  • Flowdock
  • FreshBooks
  • GitHub
  • Gmail
  • Google Workspace
  • Harvest
  • Highrise
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Kanbanery
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Pivotal Tracker
  • Planbox
  • Podio
  • Provide Support Live Chat
  • Redbooth
  • Redmine
  • Sprintly
  • Streak
  • SurveyMonkey
  • Teamwork
  • Testimonial
  • Trello
  • Yammer
  • Zoho CRM
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Bitbucket
  • Breeze
  • Capsule CRM
  • Close
  • CloudTalk
  • Flowdock
  • FreshBooks
  • GitHub
  • Gmail
  • Google Workspace
  • Harvest
  • Highrise
  • HubSpot
  • Intercom
  • Intuit Mailchimp
  • Kanbanery
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Pivotal Tracker
  • Planbox
  • Podio
  • Provide Support Live Chat
  • Redbooth
  • Redmine
  • Sprintly
  • Streak
  • SurveyMonkey
  • Teamwork
  • Testimonial
  • Trello
  • Yammer
  • Zoho CRM
  • Zowie
Top Alternatives
SupportBee Logo
SupportBee
See all alternatives
Help Scout Logo
Help Scout
See all alternatives