SupportBee vs Salesforce Service Cloud
Take a look at how
SupportBee
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
SupportBee
scores
4.2
out of 5 from
5
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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offers objective and comprehensive comparisons to help you find the best
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links.
Learn more
SupportBee
4.2
( 5 )
Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
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At a Glance
Overview
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
24
- Agile CRM
- Bitbucket
- Breeze
- Capsule CRM
- CloudTalk
- Flowdock
- FreshBooks
- GitHub
- Harvest
- Highrise
- HubSpot
- Inbenta Chatbots
- Intercom
- Kanbanery
- Nintex Process Platform
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Quickbase
- Redbooth
- Redmine
- Reputation Studio By 1440
- Salesforce Platform
- Sprintly
- Streak
- Teamwork
- Trello
- Yammer
- Zoho CRM
Total integrations:
6
- Agile CRM
- Bitbucket
- Breeze
- Capsule CRM
- CloudTalk
- Flowdock
- FreshBooks
- GitHub
- Harvest
- Highrise
- HubSpot
- Inbenta Chatbots
- Intercom
- Kanbanery
- Nintex Process Platform
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Quickbase
- Redbooth
- Redmine
- Reputation Studio By 1440
- Salesforce Platform
- Sprintly
- Streak
- Teamwork
- Trello
- Yammer
- Zoho CRM
Top Alternatives
Categories
Common categories include: Help Desk Software.
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