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Methodology
Twenty
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Zendesk CRM
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At a Glance
Overview
Twenty is an open-source Customer Relationship Management (CRM) system designed to offer customizable and scalable solutions for managing customer interactions and data. It focuses on providing features such as contact management, sales tracking, and communication tools to enhance customer relati... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Starter
$9.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
Reviewer's Segments
Insufficient data to show segment split
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
27
- Airtable
- Asana
- Basecamp
- Bitbucket
- Box
- Capsule CRM
- ClickUp
- Confluence
- Dropbox
- Evernote
- FreshBooks
- GitHub
- GitLab
- Google Calendar
- Google Tasks
- Hootsuite
- HubSpot
- Jira
- LiveChat
- Microsoft Teams
- Microsoft To Do
- Notion
- OneDrive
- Slack
- Smartsheet
- SysTools IMAP Migration Tool
- Todoist
- Trello
- Wrike
- Zendesk
- Zoom
Total integrations:
5
- Airtable
- Asana
- Basecamp
- Bitbucket
- Box
- Capsule CRM
- ClickUp
- Confluence
- Dropbox
- Evernote
- FreshBooks
- GitHub
- GitLab
- Google Calendar
- Google Tasks
- Hootsuite
- HubSpot
- Jira
- LiveChat
- Microsoft Teams
- Microsoft To Do
- Notion
- OneDrive
- Slack
- Smartsheet
- SysTools IMAP Migration Tool
- Todoist
- Trello
- Wrike
- Zendesk
- Zoom
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Twenty Software LLC
- Located in New York, NY, USA
- Founded in 2015
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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