Zendesk CRM vs Bitrix24

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Bitrix24 Logo

Bitrix24

4.1

( 515 )

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At a Glance
Zendesk CRM Logo
Zendesk CRM
Starting at:
$19.00//month
Bitrix24 Logo
Bitrix24
Starting at:
$61.00/month
Overview
Zendesk CRM Logo
Zendesk CRM
Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Bitrix24 Logo
Bitrix24
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Bitrix24
View 6 images
Bitrix24 Screenshots
Bitrix24 screenshot 1
Bitrix24 screenshot 2
Bitrix24 screenshot 3
Bitrix24 screenshot 4
Bitrix24 screenshot 5
Bitrix24 screenshot 6
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Pricing
Zendesk CRM Logo
Zendesk CRM
Free trial available
Free plan available
Billing type Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
See all pricing
Bitrix24 Logo
Bitrix24
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
See all pricing
Pros and Cons
Zendesk CRM Logo
Zendesk CRM
Pros
  • User-friendly interface
  • Robust mobile application
  • Extensive integration options
  • Strong onboarding support
  • Comprehensive feature set
Cons
  • Advanced features reserved for higher-tier plans
  • Limited API calls on lower-tier plans
  • Additional costs for certain add-ons
Bitrix24 Logo
Bitrix24
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Reviewer's Segments
Zendesk CRM Logo
Zendesk CRM
Insufficient data to show segment split
Bitrix24 Logo
Bitrix24
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Deployment
Zendesk CRM Logo
Zendesk CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Bitrix24 Logo
Bitrix24
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk CRM Logo
Zendesk CRM
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Bitrix24 Logo
Bitrix24
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Zendesk CRM Logo
Zendesk CRM
  • Documentation
Bitrix24 Logo
Bitrix24
  • Documentation
Integrations
Zendesk CRM Logo
Zendesk CRM
Total integrations: 5
  • Calendar
  • Capsule CRM
  • Chat2Desk
  • ChatArt
  • Dropbox Business
  • FreshBooks
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Drive
  • Hootsuite
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jira
  • JivoChat
  • LiveChat
  • MyOwnConference
  • OneDrive
  • Pinecone
  • Ring Central
  • SE Ranking
  • Shift4Shop
  • Site123
  • Smith.ai Live Website Chat
  • SnapEngage
  • Stripe
  • Trello
  • Userlike
  • WordPress.com
  • iSpring Learn
  • tawk.to
Bitrix24 Logo
Bitrix24
Total integrations: 24
  • Calendar
  • Capsule CRM
  • Chat2Desk
  • ChatArt
  • Dropbox Business
  • FreshBooks
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Drive
  • Hootsuite
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jira
  • JivoChat
  • LiveChat
  • MyOwnConference
  • OneDrive
  • Pinecone
  • Ring Central
  • SE Ranking
  • Shift4Shop
  • Site123
  • Smith.ai Live Website Chat
  • SnapEngage
  • Stripe
  • Trello
  • Userlike
  • WordPress.com
  • iSpring Learn
  • tawk.to
Top Alternatives
Zendesk CRM Logo
Zendesk CRM
See all alternatives
Bitrix24 Logo
Bitrix24
See all alternatives
Company Details
Zendesk CRM Logo
Zendesk CRM
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Bitrix24 Logo
Bitrix24
  • By Bitrix, Inc.
  • Located in Alexandria, Virginia, USA
  • Founded in 2012