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Zendesk CRM
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At a Glance
Overview
Zendesk CRM is a robust customer relationship management software designed to streamline communication and enhance customer service experiences. It offers tools for managing customer interactions, support tickets, and sales pipelines, allowing businesses to build stronger relationships with their... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Team
$19.00
per / month
Growth
$49.00
per / month
Professional
$99.00
per / month
Enterprise
$199.00
per / month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Starter
$29.00
per seat / month
Basic
$69.00
per seat / month
Professional
$99.00
per seat / month
Business
$149.00
per seat / month
Pros and Cons
- User-friendly interface
- Robust mobile application
- Extensive integration options
- Strong onboarding support
- Comprehensive feature set
- Advanced features reserved for higher-tier plans
- Limited API calls on lower-tier plans
- Additional costs for certain add-ons
- Excellent support for sales team
- Free trial available for beginners
- Convenient and easy to use sales tracking
- SMS, video, calling, and other channels all in the same place
- Full context overview on every deal
- Not as well-known as some alternatives
- Fewer integrations than some competitors
Reviewer's Segments
Insufficient data to show segment split
Small Business
71.03%
Mid Market
28.08%
Enterprise
0.89%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
5
- ActiveCampaign for Marketing
- Airtable
- Allegrow
- Asana
- Balto
- Bento for Business
- Better Proposals
- BuiltWith
- COZYROC
- Calendly
- Capsule CRM
- ChartMogul
- Clearbit
- Cloud Elements
- Custify
- Customer.io
- Drift
- Fireflies.ai
- FreshBooks
- Geckoboard
- GetAccept
- Gmail
- Gong
- Google Calendar
- Google Sheets
- HelloSign
- Help Scout
- Hootsuite
- HubSpot Marketing Hub
- Hunter
- Integrately
- Intercom
- InvoiceBerry
- Jiminny
- JustCall
- LeadFuze
- LiveAgent
- LiveChat
- MeisterTask
- Process Street
- QuotaPath
- Reply
- Shopify
- Signable
- Trello
- Typeform
- Unbounce
- UpLead
- Wingman
- Zapier
- Zoom
Total integrations:
47
- ActiveCampaign for Marketing
- Airtable
- Allegrow
- Asana
- Balto
- Bento for Business
- Better Proposals
- BuiltWith
- COZYROC
- Calendly
- Capsule CRM
- ChartMogul
- Clearbit
- Cloud Elements
- Custify
- Customer.io
- Drift
- Fireflies.ai
- FreshBooks
- Geckoboard
- GetAccept
- Gmail
- Gong
- Google Calendar
- Google Sheets
- HelloSign
- Help Scout
- Hootsuite
- HubSpot Marketing Hub
- Hunter
- Integrately
- Intercom
- InvoiceBerry
- Jiminny
- JustCall
- LeadFuze
- LiveAgent
- LiveChat
- MeisterTask
- Process Street
- QuotaPath
- Reply
- Shopify
- Signable
- Trello
- Typeform
- Unbounce
- UpLead
- Wingman
- Zapier
- Zoom
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Elastic Inc.
- Located in San Francisco, CA, United States
- Founded in 2013
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