Zendesk Support Suite vs GetResponse
Take a look at how Zendesk Support Suite and GetResponse stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while GetResponse has been rated 4.3 out of 5 from 678 reviews.
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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GetResponse is a reliable email marketing software with marketing automation capabilities that can deliver tailored marketing experiences, engage customers, and boost sales through its extensive selection of features. A recent addition to the platform includes web push notifications and an email ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Max
$0.00
/ month
basic
$19.00
/ month
Plus
$59.00
/ month
Professional
$119.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- List building and list automation options available
- GetResponse offers good templates
- Easy-to-use design and spam testing
- Supports powerful lead generation features best for eCommerce sites and webinar promotions
- Lets users monitor Google, Facebook, and Instagram from the GetResponse account
- Some of the landing pages don’t work great on mobile devices
- The drag-and-drop feature could use some tweaks
- The deliverability rate needs improvement
- Basic plan doesn’t offer webinar features
- Phone support is available only for the custom paid price plan
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
79.35%
Mid Market
14.31%
Enterprise
6.34%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
59
- Aircall
- Alidropship
- AppMaster.io
- Asana
- Authorize.Net
- Automizy
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickFunnels
- ClickMeeting
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Craftly.AI
- Domain.com
- Dropbox
- Dropbox Business
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- GrowSurf
- Harvest
- Hello Bar
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Learnworlds
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- MyOwnConference
- Network Solutions
- OneDrive
- OptinMonster
- Outgrow
- PayHip
- Pipedrive
- Podia
- Purlem
- RescueTime
- SMTP.com
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Slack
- Smartsheet
- Smith.ai Live Website Chat
- Stripe
- SugarCRM
- Survey Junkie
- SurveyMonkey
- Survicate
- TeamViewer
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WebinarGeek
- WebinarJam
- WebinarNinja
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Total integrations:
41
- Aircall
- Alidropship
- AppMaster.io
- Asana
- Authorize.Net
- Automizy
- Basecamp
- BigCommerce
- Bitbucket
- Box
- Calendly
- ClickFunnels
- ClickMeeting
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Craftly.AI
- Domain.com
- Dropbox
- Dropbox Business
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- GrowSurf
- Harvest
- Hello Bar
- HubSpot
- Hubstaff
- Intercom
- Intuit Mailchimp
- Involve.Me
- Learnworlds
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- MyOwnConference
- Network Solutions
- OneDrive
- OptinMonster
- Outgrow
- PayHip
- Pipedrive
- Podia
- Purlem
- RescueTime
- SMTP.com
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Slack
- Smartsheet
- Smith.ai Live Website Chat
- Stripe
- SugarCRM
- Survey Junkie
- SurveyMonkey
- Survicate
- TeamViewer
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- WebinarGeek
- WebinarJam
- WebinarNinja
- Wrike
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By GetResponse
- Located in Gdansk, Pomeranian Voivodeship, Poland
- Founded in 1998
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