Suggested products
Zoho Desk vs Drift Comparison
At a Glance
Help Desk Software
Conversational Marketing Software
Overview
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood… Learn more
Enterprise
Mid Market
Small Business
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-… Learn more
Enterprise
Mid Market
Small Business
Pricing
Standard
$20
Per Month
Professional
$35
Per Month
Enterprise
$50
Per Month
Free Trial Available
Pricing Available
Premium
$2,500
Per Month
Free Plan Available
Pricing Available
Pros & Cons
Zoho Desk Pros
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
Zoho Desk Cons
- The wealth of features on offer can make it harder for beginners to pick up the software.
Drift Pros
There is not sufficient information
Drift Cons
There is not sufficient information
Screenshots
Zoho Desk
Drift
Videos
Zoho Desk
Drift
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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