GetResponse vs Zoho Desk
Take a look at how
GetResponse
and
Zoho Desk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
GetResponse
scores
4.3
out of 5 from
678
reviews, while
Zoho Desk
has been rated
4.4
out of 5 from
5205
reviews.
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At a Glance
Overview
GetResponse is a reliable email marketing software with marketing automation capabilities that can deliver tailored marketing experiences, engage customers, and boost sales through its extensive selection of features. A recent addition to the platform includes web push notifications and an email ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Max
$0.00
/ month
basic
$19.00
/ month
Plus
$59.00
/ month
Professional
$119.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
- List building and list automation options available
- GetResponse offers good templates
- Easy-to-use design and spam testing
- Supports powerful lead generation features best for eCommerce sites and webinar promotions
- Lets users monitor Google, Facebook, and Instagram from the GetResponse account
- Some of the landing pages don’t work great on mobile devices
- The drag-and-drop feature could use some tweaks
- The deliverability rate needs improvement
- Basic plan doesn’t offer webinar features
- Phone support is available only for the custom paid price plan
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
79.35%
Mid Market
14.31%
Enterprise
6.34%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
42
- Adobe Connect
- Alidropship
- AppMaster.io
- Asana
- Automizy
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- ClickFunnels
- ClickMeeting
- Craftly.AI
- Domain.com
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- GoTo Connect
- Google Workspace
- Grammarly
- GrowSurf
- Hello Bar
- Helpdesk
- Intuit Mailchimp
- Involve.Me
- Jira
- Learnworlds
- MyOwnConference
- Network Solutions
- OptinMonster
- Outgrow
- PayHip
- Pinecone
- Podia
- Purlem
- Ring Central
- SMTP.com
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Smith.ai Live Website Chat
- Survey Junkie
- SurveyMonkey
- Survicate
- TeamViewer
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Warmy
- WebinarGeek
- WebinarJam
- WebinarNinja
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
27
- Adobe Connect
- Alidropship
- AppMaster.io
- Asana
- Automizy
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- ClickFunnels
- ClickMeeting
- Craftly.AI
- Domain.com
- EasyTools
- EasyWebinar
- Elastic Email
- EverWebinar
- GoTo Connect
- Google Workspace
- Grammarly
- GrowSurf
- Hello Bar
- Helpdesk
- Intuit Mailchimp
- Involve.Me
- Jira
- Learnworlds
- MyOwnConference
- Network Solutions
- OptinMonster
- Outgrow
- PayHip
- Pinecone
- Podia
- Purlem
- Ring Central
- SMTP.com
- Sellfy
- Sendowl
- Shopify
- ShortStack
- Simvoly
- Site123
- Smith.ai Live Website Chat
- Survey Junkie
- SurveyMonkey
- Survicate
- TeamViewer
- Thinkific Plus
- Thrive Quizz Builder
- Thrive Themes
- ThriveCart
- Warmy
- WebinarGeek
- WebinarJam
- WebinarNinja
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By GetResponse
- Located in Gdansk, Pomeranian Voivodeship, Poland
- Founded in 1998
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
