Zoho Desk vs tawk.to

Take a look at how Zoho Desk and tawk.to stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while tawk.to has been rated 4.5 out of 5 from 181 reviews.
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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
tawk.to Logo

tawk.to

4.5
(181)
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At a Glance
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
tawk.to Logo
tawk.to
Pricing not provided by vendor
Overview
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
Zoho Desk screenshot 1
Zoho Desk screenshot 2
Zoho Desk screenshot 3
Zoho Desk screenshot 4
Zoho Desk screenshot 5
Zoho Desk Homepage
Zoho Desk Homepage
tawk.to Logo
tawk.to
tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customer... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
tawk.to
View 5 images
tawk.to Screenshots
tawk.to screenshot 1
tawk.to screenshot 2
tawk.to screenshot 3
tawk.to screenshot 4
tawk.to screenshot 5
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Pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
tawk.to Logo
tawk.to
No pricing information available
Pros and Cons
Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
tawk.to Logo
tawk.to
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
tawk.to Logo
tawk.to
Small Business
75.69%
Mid Market
19.34%
Enterprise
4.97%
Deployment
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
tawk.to Logo
tawk.to
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
tawk.to Logo
tawk.to
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
tawk.to Logo
tawk.to
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Bitrix24
  • Clearbit
  • Cloudflare
  • Drupal
  • Ecwid
  • Ghost
  • GoTo Connect
  • Google Ads Formerly AdWords
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Joomla
  • Moodle
  • Pinecone
  • Pipedrive
  • Ring Central
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • WebWave
  • Wix
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
tawk.to Logo
tawk.to
Total integrations: 13
  • Adobe Connect
  • Asana
  • Bigin by Zoho CRM
  • Bitrix24
  • Clearbit
  • Cloudflare
  • Drupal
  • Ecwid
  • Ghost
  • GoTo Connect
  • Google Ads Formerly AdWords
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Joomla
  • Moodle
  • Pinecone
  • Pipedrive
  • Ring Central
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • WebWave
  • Wix
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
Top Alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
tawk.to Logo
tawk.to
See all alternatives
Company Details
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
tawk.to Logo
tawk.to
  • By tawk.to inc.
  • Located in Wilmington, Delaware, United States
  • Founded in 2011