Accelo Reviews & Product Details

Easily and fully customizable, automatic timers, user friendly....the assets module is just icing on the cake!!

That I didn't find it Accelo until now, I wish I would have had it years ago!

We have been able to consolidate several different web based resources we were using down to just Accelo saving us time and eliminating lost information. Being able to customize each module to fit the language of our company is fantastic and having the ability to have all the client data in a single place easily accessible is priceless.

We use many of the features of Accelo ServOps platform, including the brilliant Retainer Module. The Sales module is also great allowing us to manage our sales operations efficiently. The integrations with our other service tools are valuable for efficiency too.

There's not much we don't like. I guess there are a few tools we would like to see integrated (especially IT Glue).

Providing a fresh new approach to managed IT services, including transparency and clearer communication of the value we offer.

Accelo gives us the platform to organise our business operations to the level of detail that makes us the most efficient and ensures the quality of work. We can plan in detail but have the real-time optics across every user so that we can react to the daily challenges in completing workload and make the adjustments to keep everyone well utilised and client work on track. We have a fully processed project management system with and with the transparency internally and externally on project progress and cost. It is a system used at all levels of our business from completing individual tasks, to managing projects to making cost decisions.

Not all of the extra features I would like which could reduce admin time are yet available but with the number of new features released since we started using the system and the visibility they provide on their roadmap, I am very confident that we will see them in the near future.

Improved utilisation of the team Quality control Transparency for clients Live system processes Cost of work Task management Reporting Scaling of the business

Team collaboration and clients follow up. Knowing what is exactly happening amid tons of tasks is of great help. All previous client interactions/communications/minutes of the meeting are recorded perfectly. I'm also happy to be able to understand the time spent on various tasks (billable vs non-billable hours)

I would not call it a pure disadvantage, but any new user should invest time to understand/use the various functionalities.

Tasks coordinations, effective team collaborations, clients followups and being up to date with what is going on.

You have everything you need in one place. You can take care of customers tickets with ease. You can schedule, tract time and cost plus so much more. the customer service provided by the Accelo staff is excellent. I am very pleased that we decided to switch Accelo. I love that Accelo auto sends a email to the client when a ticket is received and completed.

We have only been using Accelo for a short time and so far I have not found anything I dislike.

With Accelo we are able to keep the team on track and assure we are providing the best services to our clients. It is a breeze to keep on top of tickets and to assess which team members are doing tickets and how they are fixing issues. Then we can create a knowledge database from the ticketing information on best practices.

I thoroughly enjoy that you can track time, select who you want to review your work in a ticket, it is simple to use and very easy to understand, the top nav has been working well and i enjoy seeing how i am doing and that i can also view it and senior management.

no big dislikes, maybe creating a larger amount of viewable tickets, ( higher max tickets that are viewable )

the benefit in realizing the amount of time worked on a project/ticket and how i can improve in areas, gives me a more direct spec on where improvements can be made,

I love the way it suits our business model where we can easily switch between retainer and project based campaigns. I also love how it integrates with both Proposify and Xero, making the whole operations process much easier for the entire company.

I would like to see more scheduling capabilities included in the Plus version.

I am now able to effectively track my teams time allocations and receive a clearer understanding of actual time and tasks completed for client work/company work.

Adaptable, customisable and vigorous stage for complete organization venture and studio the executives. Every one of the highlights are appropriate and it's been intended for various tasks, consultants, groups, bolster tickets, everything at the top of the priority list! It's so natural to utilize and there are pail heaps of assets online to help work out how to do little errands. There's progressing advancement dependent on client input, so the update highlights are extremely helpful and accompanied video instructional exercises to impart to the group. It's our step by step, step by step asset and booking device for the bustling organization. We've attempted a lot of different alternatives, which all missed the mark concerning key highlights. Accelo appears to have each solicitation I thought of.

I've battled with setting up formats that are week by week, month to month, every other month or quarterly errands, which would then be able to change over monetarily and precisely. As a matter of fact, I'd state this is more me than the stage, as I haven't genuinely investigated the update discharges to check whether my obstructions have been survived.

Accelo has supplanted a decent old white load up for day by day scrum, and with the booking highlight going all out, we can submit time for a colleague, however plan all hours so we recognize what's going on and when. It's entirely adaptable and simple to utilize, so I've spared a lot of time not running instructional meetings for the group. As my entire group is low maintenance with various work hours, everybody can remain over the venture work process without hand over gatherings. We're likewise endeavoring to vigorously diminish our email sending and utilizing Accelo to supplant a ton of this data.

We have one platform for all our needs. This reducing in team on-boarding, allowing the team members to focus on what they were hired to do.

Wish the resource management tool was more robust.

The Agency was using too many platforms to manage the business. We were able to consolidate our Business development platform, Agency projects, timesheets and a portion of invoicing through Accelo.

We adore the heap of reports given by Accelo that assistance us settle on progressively educated business choices. It certainly helps connect the Sales and Consultant hole, which is a typical issue organizations face when their consultancy business develops to a size bigger than 15 individuals. Information drives achievement, and Accelo certainly exceeds expectations at that. Specialists likewise especially like the simplicity of time logging, and simplicity of realizing what they have to chip away at, with the hearty booking highlight incorporated with Accelo. Backing from Accelo is likewise extraordinary, and as clients, we feel our voice and sentiments are heard, and took a shot at perseveringly by the group Accelo. This is certainly an organization that thinks about their clients' prosperity.

We do utilize Accelo for our Support group to speak with clients also, however that experience is certainly worse than average

Accelo tackled various business issues for us. Preceding Accelo we depended on seperate items for everything with no genuine incorporation between them. A great deal of procedures were manual rather than now our entire start to finish work process is computerized. Time spent invoicing has dropped from around 20 hours to 1 - 2 hours. Specialists have more noteworthy perceivability and thus responsibility for activities they are dispensed to. We are into our second year of utilizing Accelo and thinking back don't have the foggiest idea how we oversaw without it!