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Accelo Logo
Accelo
Streamline Your Business Operations
4.4
(497)
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Accelo Reviews & Product Details

Accelo Overview
What is Accelo?

Accelo is a professional services automation software featuring an end-to-end cloud-based platform that manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing, and more, regardless of where you are.

Company Accelo Inc
Year founded 2011
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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Accelo Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Accelo Features
Billing & Invoicing
Budgeting & Forecasting
Client Management
Client Portal
Collaboration Tools
Contract Management
Customizable Dashboards
Document Management
Email Integration
Expense Tracking
Fee Management
Gantt Charts
KPI Tracking
Milestone Tracking
Mobile Access
Notifications & Alerts
Project Accounting
Project Management
Proposal Generation
Rate Management
Reporting & Analytics
Resource Management
Revenue Recognition
Risk Management
Role-Based Permissions
Task Management
Third-party Integrations
Time Tracking
Timesheet Management
Workflow Automation
Accelo Media
Accelo video thumbnail
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Accelo Screenshots
Accelo screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 15, 2025
Accelo Logo
497 Accelo Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Overall, a fairly good experience using accelo"
What do you like best about Accelo?

I like there are multiple ways to do things like log time, create tasks, etc.

What do you dislike about Accelo?

I find the being able to do certain activities multiple ways and having the platform be so nuanced and intricate means consistently using it in the same way across all team members can be a challenge

What problems is Accelo solving and how is that benefiting you?

It allows us to see where each of our projects are at and update to date correspondence etc with all clients

Small Business (50 or fewer emp.)
Nov 23, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Good app, robust and a lot of functionality"
What do you like best about Accelo?

Comprehensive functionality that goes from sale to project completion. There is a lot of functionality that can be customized to what you need. It can easily be a great enterprise solution.

What do you dislike about Accelo?

Wish finding things and using the functionality was a bit more intuitive. Sometimes things are hard to find, or the process of completing a quote is not quite simple enough, although it is accessible through support or video training.

What problems is Accelo solving and how is that benefiting you?

That it is a comprehensive solution within the business. It integrates with QuickBooks and is enterprise enough to be a good solution for the company. Would like to have an HR component to this - maybe it does and I just don't know that side of it yet.

Small Business (50 or fewer emp.)
Nov 22, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Not perfect but the Accelo team are working on it"
What do you like best about Accelo?

The Accelo platform has lots of customisation opportunities in order for us to make it work for the way we do business

What do you dislike about Accelo?

Sometimes the features have little hickups or things hang and freeze which can be annoying

What problems is Accelo solving and how is that benefiting you?

The built in timesheeting allows us to keep track of what billable and non billable work we do directly against tickets and projects rather than having to log it in a different app.

Small Business (50 or fewer emp.)
Aug 17, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Great for budget management, bad user experience"
What do you like best about Accelo?

Timers, log entries, and emails management. If you lost track of the project, Accelo provides a way to do a quick review and check for pending items. Not so different from competitors

What do you dislike about Accelo?

Number of click to go to a project, milestones configuration, project access trough log time. Just one screen to upload time, there are too many versions to do the same thing.

What problems is Accelo solving and how is that benefiting you?

Project Management, we have to send reports to customers and Accelo is helping when they ask about the remaining budget and pending milestones. Accelo has helped me keeping track of my tasks pending

Small Business (50 or fewer emp.)
May 31, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Accelo"
What do you like best about Accelo?

Easy to use for time sheets. The feature of it importing time doesn't appear to be of much value.

What do you dislike about Accelo?

A little cumbersome to make changes. Can't add time in advance (like if I know I am traveling and will be working all day, I can't go ahead and log that time).

What problems is Accelo solving and how is that benefiting you?

Using for time mainly, but we are starting to use for contact logging. It just isn't robust enough yet for managing contacts to be able to really use as a CRM.

Small Business (50 or fewer emp.)
Feb 18, 2022
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"robust platform with a steep(ish) learning curve..."
What do you like best about Accelo?

in terms of general interaction with the platform, the structure is well thought out and mostly intuitive. it is sometimes so comprehensive as to be slightly overwhelming, but ultimately better that than under.

What do you dislike about Accelo?

i think more room for customization of the onboarding process might be helpful. it seems a bit cliched that every creative agency would feel unique -- when in fact we all mostly do the same thing(s) -- but being able to tailor training sessions to "studio uniques" might be helpful.

What problems is Accelo solving and how is that benefiting you?

we believe accelo is going to allow everyone in our studio to rely on a single source of truth when it comes to our clients, projects, tasks, timelines, and budgets.

Mid Market (51-1000 emp.)
Nov 25, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Amazing Project Management Tool"
What do you like best about Accelo?

I like the organization of Accelo. Anytime I need to assign out a task out to someone, I am able to use the scheduling tool effectively. It makes me stay organized

What do you dislike about Accelo?

Honestly, there is nothing I would say I dislike. As someone who just started working in project management, its an amazing tool to use! Easy and quick to learn

What problems is Accelo solving and how is that benefiting you?

I am able to solve the maximum number of hours I can resource somebody out. Its a great tool to see my coworkers schedule and figure out if they have time to complete a task

Small Business (50 or fewer emp.)
Aug 17, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Brilliant all in one solution once familiar with the systems"
What do you like best about Accelo?

I like how accelo has is becoming the central hub for all the admin work. the automation of a lot of processes is a great time saving tool if you put in the work to set everything up correctly. the workshops with accelo representatives were also very helpful early on.

What do you dislike about Accelo?

Some parts can be quite complicated which may be off putting to new users but persistence is key to get the best out of accelo

What problems is Accelo solving and how is that benefiting you?

The automated processes are great for saving time and the rapid generation of quotes and risk assessments based on inputted formats is also very useful

Mid Market (51-1000 emp.)
Aug 13, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Has potential"
What do you like best about Accelo?

The comprehensivity of the tool. It serves so many functions in our business. It helps us to manage resources, budgets, forecasts, and utlisation.

What do you dislike about Accelo?

It's buggy and inconsistent in some areas - especially when it comes to managing multiple currencies with quoting. It is not very intuitive and the UI needs improvement.

What problems is Accelo solving and how is that benefiting you?

Resourcing projects is easy with accelo schedule. We are better able to resource projects globally by having visibility into everyone's schedule. It also help us to distribute the workload among our team using schedule and utilisation scores. We can also ensure that people are both billable and non-billable and we have KPIs around these metrics so accelo is hugely beneficial to our entire team.

Mid Market (51-1000 emp.)
Aug 12, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy to use in some areas, but difficult in others"
What do you like best about Accelo?

Accelo is great for the basics - tracking leads and opportunities, client contacts and projects. It's user interface is pretty easy and simple to pick up for the most part.

What do you dislike about Accelo?

Project planning in Accelo is a nightmare and something we can't use in any helpful way - made unnecessarily complex by having to link exact hours/mins to cost for every line item

What problems is Accelo solving and how is that benefiting you?

Tracking projects and fees in real time

Small Business (50 or fewer emp.)
Aug 11, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"The SalesForce of project management"
What do you like best about Accelo?

Accelo is a good solution for professional service companies requiring a platform to manage and control project and retainer costs and profitability. It is easy to create quotes, convert to projects and bill, along with recording time and associated costs.

What do you dislike about Accelo?

I called it the SalesForce of project management because its most significant weakness is the number of ways you can configure things and the complexity that can result. It is also a bit lightweight on reporting (most solutions are), so we have exported data to build better dashboards. Finally, the integration with Xero is not as effective and seamless as it could be, but we have created a solution of sorts.

What problems is Accelo solving and how is that benefiting you?

Project management and better visibility of the overall capacity of the team

Small Business (50 or fewer emp.)
Apr 13, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Accelo is a great tool for project management and ticket management."
What do you like best about Accelo?

How ticket is manage and customer always gets new ways to make complaints

What do you dislike about Accelo?

To many flows to build not enough built in flows

What problems is Accelo solving and how is that benefiting you?

managing customer complaint tickets

Small Business (50 or fewer emp.)
Apr 05, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Great for Business and Projects"
What do you like best about Accelo?

Sending emails from templates and automatic reminders has been a game-changer for our business. I really like using Tickets to track the progress of work, and invoicing was so simple.

What do you dislike about Accelo?

Found the settings on invoices very limited and did not like that it doesn't produce a separate receipt. Having to "Click here to generate PDF" after receipting a payment is a little frustrating.

What problems is Accelo solving and how is that benefiting you?

Our business processes have been streamlined with progressions and rules, which have benefited our business.

Small Business (50 or fewer emp.)
Aug 18, 2020
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"It’s good but has its quirks"
What do you like best about Accelo?

Email tracking so I don’t forget to log my time

What do you dislike about Accelo?

A bit complex outside the normal time logging part.

What problems is Accelo solving and how is that benefiting you?

Logging time for work. Creating tasks for the team. I like that it prompts you and suggests time to log

Small Business (50 or fewer emp.)
Nov 14, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Cloud based automation for external projects and services "
What do you like best about Accelo?

Having already being using salesforce.com, stripe and Jira internal for sales force automation, readiness and project management, it was very easy to get all external engagements integrate with Accelo for professional services and external project management.

What do you dislike about Accelo?

The cost per user / month is on the higher side especially since it is possible to use existing tools already in use (eg. Jira) for what Accelo provides.

What problems is Accelo solving and how is that benefiting you?

End of end cloud based automation of projects, contracts and operations that are external client/customer facing.

Small Business (50 or fewer emp.)
Nov 29, 2016
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"A great product and service"
What do you like best about Accelo?

Accelo is a great system that combines everything you need to work efficiently throughout the day. It allows you to email, book meetings, run reports and invoice from within it's portal which enables you to stay in the same program for all your business needs. It's easy to pick up and learn, but also has a great customer service team if you ever get stuck on anything.

What do you dislike about Accelo?

The biggest downfall for us is the lack of dual currencies within the software which makes invoicing tricky for clients that are abroad.

What problems is Accelo solving and how is that benefiting you?

Having emails and diary access as well as project management for each event has allowed us to streamline our tasks and improve productivity.

Small Business (50 or fewer emp.)
Oct 27, 2016
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Easy to use - does the job"
What do you like best about Accelo?

The timesheet reporting is easy and fairly straightforward

What do you dislike about Accelo?

There seems to be almost too many options

What problems is Accelo solving and how is that benefiting you?

It does make it easy to follow the progress of a job through milestones

Mid Market (51-1000 emp.)
Nov 22, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Has pros & cons"
What do you like best about Accelo?

Accelo is a hub for all projects that houses necessary information for all employees to access

What do you dislike about Accelo?

The speed in which it takes to complete things, it's overall organizational structure could be improved

What problems is Accelo solving and how is that benefiting you?

A means to assign tasks and communicate with team members effectively under a specific project, creating a paper trail

Small Business (50 or fewer emp.)
May 31, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Solid but confusing, for sure."
What do you like best about Accelo?

Accelo helps keep projects organized and I love the ability to have everything for a project live within Accelo. Looking back on old projects is so effortless with Accelo.

What do you dislike about Accelo?

Navigating through Accelo is a lot to handle. It can be very difficult to find things and I wish it was simpler to use sometimes.

What problems is Accelo solving and how is that benefiting you?

Accelo solves the problem of keeping projects and their moving timelines organized. It's an unbelievable tool for keeping track of what is on my plate for work, what is upcoming, and what needs to be done.

Small Business (50 or fewer emp.)
Feb 24, 2022
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Does the job!"
What do you like best about Accelo?

the daily timelog with the hours timeline is an easy UX and a good visual, the categories and projects distinctions help with tracking work

What do you dislike about Accelo?

editing a day or item can be numerous steps, searching for my projects doesnt always work, can't see my daily timeline when im entering new items

What problems is Accelo solving and how is that benefiting you?

time management, helpful historical logs for looking up projects, analyzing LOE for various projects, billing made easier, share with clients

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