Accelo Reviews & Product Details

Accelo is excellent for keeping my teammates updated on any changes I have done for group projects we´re on together and also for time tracking. This way, we have a very organized workflow that makes us work with a very efficient method. The system is really user friendly and intuitive.

There´s really not anything to complain about. What I really dislike is Accelo´s mobile app. It just doesn´t offer as much as the browser version. There are other apps for project management that beat Accelo easily.

We have easily linked projects to team members and clients. This way our team can access a project they´ve been working with whenever they are available. We can also assign tasks to the pertinent people without any problem.

Time management and project timeline reference

Sometimes the page or website is slow moving

Time management

Time tracking on my tasks in Accelo made quite easy

Struggling to find tasks sometimes on the platform

It really helps with task tracking, and after struggling a bit to find my tasks, I can now easily see what is outstanding

As an IT Professional supporting multiple businesses, efficiency, and transparency among team members are key in ensuring that our clients receive quick and effective solutions to their problems. I particularly like the way that our team can easily swap tickets, track time, and look at and work on tickets assigned to other team members if necessary. This enables a very efficient decentralized workflow that lets us help each other more easily.

The only thing that I do not like about Accelo is that I often have to refresh our support tickets inbox after relocating emails to existing ticket threads so that I can visually track what I have already sorted through. This isn't a big deal, but as someone who is focused on keeping our inbox clean and organized, I wish it would update on its own after a message relocation.

Accelo solves one issue which I already mentioned, which is that it allows our team members to work on other members' tickets without having to join or go through administrative processes to join the ticket. I believe this is because all of our team members have high-level permissions, but either way, this is a huge benefit in our workflow because it means when someone is on the phone with a problem, we can start working or helping a team member immediately.

Easy to navigate, well thought out! great collaboratin tool.

not really any. our company was able to create its workflows. we didnt have to adapt to the software, it adapted to our way of working quite easily. more intregration to DevOps would be nice.

We are always on top of our projects scope and budget, avoiding surprises

Everything is laid out clearly. It is easy to use.

Sometimes tasks pop up without anything attached to them.

It is easier to use than other platforms. I can finish my part and then easily pass it on to the next person.

Accelo is very intuitive when it comes to setting up and getting up and running. The Accelo team is super responsive and helpful, and they make sure to cover what you need to hit the ground running off the bat. Once you feel more comfortable with the interface and working within the system, the myriad of tutorials, webinars and videos that they have are sure to help you personalize, and make Accelo work for you.

If I had anything to complain about, it would be the more granular ability to move invoices around when created within Accelo. Being able to grab Tasks created in the kanban task board and turn them into tickets, projects etc. Or relocate them. More granularity in the Quotes section, for example, when you create a Quote off a sale and there are multiple line items, they are all either taxed or not. There is no ability to be able to specify taxable or non-taxable on each line item.

Accelo streamlines my business period. I started as a one-man band and Accelo was perfect for what I needed it then and allows the ability to grow as your business grows. It helps with everything from emails, time tracking, to scheduling and invoicing. Super intuitive and helpful for IT businesses.

I like a lot of the features - especially how you get to work with multiple actions.

I don't really have anything that I dislike.

Transparent work effort - uptimization, multiple touch point funtions

Accelo helps me stay on track with current tasks as well as moving tasks to the appropriate assigned person. I am able to easily view what is at any given status at any moment and I love that about it. Our company also uses the email integration so being able to view company emails has value to our company as well.

I don't really have any dislikes, other than I know there are more capabilities I have not explored yet.

Assigning tasks, company visibility and streamlining processes. Report viewing and company email integration. Being able to identify an issue prior to an employee letting something slip through the cracks.

I love the ability to customize client profiles with different fields. I also love the ability to export to excel at any point. It's very helpful when we are trying to look for specific clients with fields.

I wish there was a back button without completely refreshing the entire section you were on. (i.e. if you go back to page 2 of clients, it sends me back to the top of the client list.)

It is helping us keep track with our clients by having detailed profiles and notes on them. We used to need to have multiple excel sheets per client, but now its all streamlined onto just their profile