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Acquire.io
4.2
(43)
by Acquire
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Acquire.io Pricing Overview

Acquire.io Pricing Plans
Free trial
Subscription
Acquire.io has 3 pricing plans, from $500.00 to $2000.00. A free trial of Acquire.io is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Self service
$500.00
/ month
Integrated solution
$2000.00
/ month
Integrated solution
$2000.00
/ month
Pricing information was last updated on February 18, 2024
Pricing information for Acquire.io is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Acquire.io must be conducted with the seller.

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Acquire.io Pricing Reviews

Small Business (50 or fewer emp.)
Feb 04, 2021
 Source
Overall Rating:
4.0
CP
Carrie P.
Sales Development Manager
Share
"Acquire support goes above and beyond"
What do you like best about Acquire.io?

I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard.

What do you dislike about Acquire.io?

I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution.

What problems is Acquire.io solving and how is that benefiting you?

Sometimes, the audio ding doesn't always alert me when someone comes to our site. It's periodic, but for the most part works more so than not.

Small Business (50 or fewer emp.)
Mar 03, 2021
 Source
Overall Rating:
3.0
CS
Caleb S.
Relationship Manager
Share
"Has been a useful tool for our team, but is somewhat buggy."
What do you like best about Acquire.io?

The chatbox supports many file types making it easy for us to get additional detail and help our users more effectively. Being able to snip an image from my screen and then immediately copy/paste into the chatbox is great. While not all businesses will need this functionality, it is a big part of the value-add for our team. Also, the analytics screen is useful to quickly see load distribution among team members.

What do you dislike about Acquire.io?

There are lots of little bugs that crop up. Sometimes messages will display on either the browser app or web-based version of acquire but do not appear on the other. Sometimes I will hear a message come in and not be able to see them until I restart Acquire. The system is also rather slow when navigating between different screens.

What problems is Acquire.io solving and how is that benefiting you?

We use Acquire to provide live customer support to our users. We also use Acquire to display automated pop-up messages when our staff is unavailable for holidays. We do not use the more automated chatbot features.

Mid Market (51-1000 emp.)
Jul 15, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Share
"Acquire has it all"
What do you like best about Acquire.io?

Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities.

What do you dislike about Acquire.io?

Nothing really as far as I know the platform

What problems is Acquire.io solving and how is that benefiting you?

Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue.

Small Business (50 or fewer emp.)
Jul 31, 2023
 Source
Overall Rating:
4.5
RF
Roy F.
Information Technology Help Desk/Noc Engineer
Share
"Smooth Chat experience"
What do you like best about Acquire.io?

I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer

What do you dislike about Acquire.io?

I am not sure because I have what I need to chat about. maybe better a system to set up responses.

What problems is Acquire.io solving and how is that benefiting you?

Being able to communicate smoothly with customers that visit our site. Also, provide support to our existing customers. Adding great value to our product

Mid Market (51-1000 emp.)
Mar 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Share
"Great product would recommended"
What do you like best about Acquire.io?

We trialed mainly for the co-browse functionality. Simple enough to setup and is significantly a better option for us than screen sharing. Meets all security compliance considerations such as the customer field masking which is particularly important to us being based in the EU.

What do you dislike about Acquire.io?

Feel like some of the product features and settings could be better signposted. Some features we just don’t need such as the chatbot.

What problems is Acquire.io solving and how is that benefiting you?

We have a small use case to speed up troubleshooting with our in-house teams, being able to navigate and solve issues in real time just speeds things up vs tickets. Will be recommending it to clients who have a more customer focused support base who it’s probably more scalable for.

Small Business (50 or fewer emp.)
Jul 22, 2021
 Source
Overall Rating:
5.0
Christina H. avatar
Christina H.
Founder, Ceo
Share
"The best experience!"
What do you like best about Acquire.io?

Personalized customer experience and feedback loop!

What do you dislike about Acquire.io?

Nothing, it is better than everything I have used before and constantly updated.

What problems is Acquire.io solving and how is that benefiting you?

customer success

Small Business (50 or fewer emp.)
Jul 17, 2021
 Source
Overall Rating:
4.0
Julian David M. avatar
Julian David M.
Owner
Share
"Great product and phenomenal support"
What do you like best about Acquire.io?

Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs.

What do you dislike about Acquire.io?

The price might be a bit high if you only need certain parts of the product.

What problems is Acquire.io solving and how is that benefiting you?

Customer acquisition with video calls was a need for our project. The product Acquire provided was a great addition to the solution we were developing. We also wanted to provide our visitors with the possibility to chat instead of a video call or even allow only a voice call in case they didn't want to share their webcam. The Acquire app was easily adjustable in that regard.

Small Business (50 or fewer emp.)
Jul 24, 2021
 Source
Overall Rating:
5.0
Asharam S. avatar
Asharam S.
Propriter
Share
"Co-browsing played a vital role to our sucess during pandemic."
What do you like best about Acquire.io?

The second wave impacted our business, and due to this our team felt a little bit down; even they're willing to support our end customers. We internally decided to try cobrowse to enhance CX, and luckily Acquire have this excellent solution which seamlessly fit our requirement. Plus, Acquire support goes above & beyond. I see constant innovation & addons in the system, miles to go with Acquire.

What do you dislike about Acquire.io?

Aah, I don't see any cons in the product, but I can share my views; becoming transparent on pricing on its page will help more with lead conversion. I firstly hesitated to submit details to get connected with your team.

What problems is Acquire.io solving and how is that benefiting you?

Customer Experience! Improved almost 20x better response time from us, plus won several deals which we might miss if we did not use this tool.