Acquire.io Reviews & Product Details

There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text.

It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find.

Centralizing communication into one platform allows our agents to respond quicker and be more efficient, as they are not having to bounce around multiple produts.

Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team.

There is alot of options in the service, it takes sometime to getting used to

We are trying to connect with our customers who visit the website

Acquire provides the co-browsing solution we were looking for.

It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage.

Allowing our Account Managers and Business Developement to conduct business virtually.

Video chat with no downloads needed on mobile

Need to improve flexibility of options/designs.

Connecting with customers is easier when they can do it in multiple ways

Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales.

There is nothing to dislike. The product is absolutely perfect for us.

Acquire customer support platform is equipped with advanced tools to deliver high quality support to your customers more efficiently and swiftly. I would highly recommend Acquire’s live chat tool and cobrowsing for better customer engagement.

There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing (which is really great esp for supporting clients on web based issues), and screen-sharing, which are all done through the browser without installing any plugins. The app just simply works after logging in. Post-chat, especially for team leads or executives, the reports and summary details are really very handy. Chat history provides the necessary audit requirements as well as tags for those calls/chats that you want to look and investigate further. Their recent addition of a chatbot makes it more compelling to use their full solution as an omnichannel strategy, with their facebook and other social platform integration. On the development side, it's also really simple to add their widget. Few lines of codes and the website already has chat capabilities. Facebook integration is also a matter of configuration, together with all other switches that can be turned on/off based on business need.

Companies need to treat this company as a partner, not a vendor. It is not yet at the level and maturity like the IBM's or the Google's of the world. Given that Acquire is a startup company, there are still a few quirks that one would need constant check with their management team. Constant communication is necessary to explain your requirements. There may be at times where the company may commit onto something but during implementation details may not be what as expected. But then, the Acquire team are very receptive once they see the disconnect and remediate on the changes. Perhaps more effective customer success managers and technical consultants (apart from their CEO) who would aid in the implementation and making the most out of the product may be needed in the field. Apart from the people concern, the product also has a lot of potentials that are not yet built. Things such as integration to whatsapp or perhaps integration with your call center phones may be needed to realize a full end-to-end omnichannel experience.

Business is currently using Acquire for servicing client. There are immediate business savings to adding a chat capability, especially when hooked to a chatbot which provides round-the-clock service and support for basic questions.

Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs.

The price might be a bit high if you only need certain parts of the product.

Customer acquisition with video calls was a need for our project. The product Acquire provided was a great addition to the solution we were developing. We also wanted to provide our visitors with the possibility to chat instead of a video call or even allow only a voice call in case they didn't want to share their webcam. The Acquire app was easily adjustable in that regard.

Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities.

Nothing really as far as I know the platform

Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue.

Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own.

The agent interface is sometimes slow and notifications of new chats sometimes inconsistent.

We wanted a solution where our customers could chat with us in the traditional form, but also something that would allow us to use video for a more personal connection with our customers. The ability to screen-share was another great benefit.

I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard.

I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution.

Sometimes, the audio ding doesn't always alert me when someone comes to our site. It's periodic, but for the most part works more so than not.