Acquire.io Reviews: 4.3/5 — Solid Choice

Transfer the data in chat, makes convenient to use also good API support.

So far couldn't get any reason for dislike, need to use much more to analyse this.

It is giving chat support for all issues. Encouraging users to use Acquire for small issues, which is giving more time for us to focus on other work

Everything a small businesses needs to connect via the website and enhance customer experice.

Updating standard messages is hard. Reporting could be automated to share monthly insights, unreliable address field in the profile section and Connet Microsoft CRM.

Team management, Knowledge base, chatbot, chat conversations.

The platform is is professional made and i found them professional in marketing relationship tools, all features are made professionally to so customers can intrect easily

I found almost everything helpful using this platform, however there are more rooms to make the part of software open for other developers to get involved and integrate their apps with it as API.

Business branding, business startups and other technical business management topics and as well getting more customers involved, because we can track qll the customers

The second wave impacted our business, and due to this our team felt a little bit down; even they're willing to support our end customers. We internally decided to try cobrowse to enhance CX, and luckily Acquire have this excellent solution which seamlessly fit our requirement. Plus, Acquire support goes above & beyond. I see constant innovation & addons in the system, miles to go with Acquire.

Aah, I don't see any cons in the product, but I can share my views; becoming transparent on pricing on its page will help more with lead conversion. I firstly hesitated to submit details to get connected with your team.

Customer Experience! Improved almost 20x better response time from us, plus won several deals which we might miss if we did not use this tool.

Personalized customer experience and feedback loop!

Nothing, it is better than everything I have used before and constantly updated.

customer success

I like the in-browser screen sharing and audio, video calling feature.

It doesn't have a mobile application right now

We have more than 100+ Sellers whom we have educated how to use our Seller Inventory Management System: Alagrand.com/Seller using this product.

Super intuitive and easy to use - good customer support

Sometimes too many requests and notifications

Been able to engage with customers in a modern and digital way - also the ability to collaborate real time.

How well their tool served our support needs, but also our efforts on the acquistion and lead nurturing side. Acquire has native functionality for web messaging, and analytics related to that, which lets us target visitors at key points of their user journey and push them across the finish line

When we were using Acquire they didn't have support for email within their messaging platform. That may have changed though.

Having a fast chat interface that allowed us to handle insane chat volumes, and support proactive push messages to visitors and users alike. It served those purposes really well, and helped us get visibility on the performance of web pushing messages like never before.

This platform is exactly what we were looking for. The installation and configuration process is ultra-lightweight (simple JavaScript inclusions). Acquire enables our call center team to communicate with members across multiple domains and the experience is seamless.

We haven't yet encountered anything that causes us an issue. We're solidly happy with the platform. In the future, it would be great to see acceptance of additional custom data fields when a new chat is initiated.

There are many live chat providers out there but many of them are out-of-balance between pricing, feature set, and the level of effort to integrate. Acquire covered all three concerns for us.

The simplicity of the platform. This is a system that can be used by the smallest, and biggest organizations that are searching for a website chat solution. As a small organization, with simple needs this fit very well into what we were looking for.

Honestly, hard to find much I didn't like. From first meeting, to implementation, to follow ups the Acquire team has been brilliant.

As a student association that is used to students walking through our front doors, we needed a way to still service our students even with our college's campus closed. Acquire did exactly that !

What I like most about Acquire software is its easy configuration, it makes interacting with customers through the web and mobile devices faster and more effective.

As every software has small errors sometimes when we interact with customers through the web on mobile devices it sticks and presents delays in the video.

In my experience in my company, live chat makes customers feel more comfortable, when I am at work and I need to talk to clients, about a problem they have, it is much more likely that I will do it by chat. On the one hand, I don't want everyone in the office to hear me talk on the phone. Also, it usually doesn't take that long.

I have tried at least five chat providers and can honestly say that Acquire is the best for our needs. It works effortlessly, has all the functionalities that we need and works seamlessly with Google Dialogflow. The Acquire customer service team is fast and willing to adjust their services to our needs.

I don't really dislike anything about Acquire. I guess the only downside is that the Acquire management and development team is located in the US whereas our office is in Europe which makes training/getting answers to more complex questions a bit more complicated. This has never caused any problems for us though.

Acquire enables us to collect a huge amount of leads that we would otherwise miss out on and the platform has increased our revenue and made purchasing easier for our customers. Acquire enables us to answer our customers in real time and prompt them in conversation with handy pop up 'triggers' for each sales page.

We recently switched from another live support provider (Zendesk Chat) and the onboarding process (Thanks to Laduram and the team) was amazing during our trial. Customer support for advanced users is critical, and we were able to get the support needed through the whole process.

It's very very minor but I think there can be couple alternatives added to chat notification sounds. My team asked if there were alternatives.

Live Chat + Chatbot functionality. We switched to Acquire because of their one click integration of Google DialogFlow and support for multi-department scenarios. (Some of the other companies didn't offer both or were limited to social platforms such as FB messenger chatbots only). Our previous provider also didn't offer dialogflow support.

The software did not just aid us in offering exceptional customer service across multiple communication platforms, but it also enabled us to resolve complex customer queries through co-browsing and video chats resulting in first contact resolution. We have been able to reduce customer complaint resolution time by almost 70%. Acquire has also been phenomenal in boosting Sales - whenever we have customer hovering over a particular product for long, Acquire quickly send us notification which helps our Agents to convert such customers at ease.

Sometimes we face some small bugs, however, the Acquire team is always ready to offer support as per the SLA.

We have been able to handle more customer queries without hiring additional resources. Most of the common queries are handled by the Acquire’s AI-driven bot which helps our Agents to focus on more complex customer issues. With customer profile we know which customer is looking for what and this is one reason we drive better engagement. We have been able to track the waiting time, response time, and resolution time, which helps us to measure our customer service. Therefore, I highly recommend this product to companies who are addressing a high volume of customer queries on daily basis. Whether you are using a phone, online chat or Email, Acquire will help you address most customer queries with automation and improve your support process across channels.

Convenience, particularly from the outlook of a client. Zero download/establishment bother required. Too simple to explore and the item UI has been reliably getting better.The best thing about Acquire's visit arrangement is the effortlessness at which it very well may be coordinated into any site. Notwithstanding this effortlessness, Acquire's framework utilizes creative answers for enable their customers to emerge among the challenge.

Of course of any startup, bunches of changes and updates being made a seemingly endless amount of time after month. Every single extraordinary thing, simply wish there was more correspondences and promptly accessible resources.The apparatus could utilize some more customization devices to tailor it more to our necessities.

The objective was to have an additional channel for our clients to connect with us. Because of the casual nature we can help our client quick in their adventure to locate the most ideal items for their needs.Being ready to help clients momentarily.

The solution is very simple and effective. We started using Acquire when it was called Tagove and since then we received more than we expected. They enhance the product periodically and with great features. The dashboard is very usefull and our internal customers are very happy with it The Customer Service is also great.

We don't have any dislikes about the solution

We integrated Acquire into our sales process just adding a few lines of Javascript into our CMS

Awesome Product.. Easy to Integrate and Use

Nothing so far.. we are still integrating and customisng the solution to fit our needes

Easy of learning and use

Ease of use, especially from the standpoint of a customer. Zero download / installation hassle required. Super easy to navigate and the product UI has been consistently getting better.

As expected of any startup, lots of changes and updates being made month after month. All great things, just wish there was a bit more communications and readily available resources.

Being able to support customers instantaneously.

I like the fact that the feature is smooth looking and I can also import images and necessary graphics to communicate better with my customer

I am not sure because I have what I need to chat about. maybe better a system to set up responses.

Being able to communicate smoothly with customers that visit our site. Also, provide support to our existing customers. Adding great value to our product

Easy to use for multiple seats and low overhead

A bit slow to connect and co-browse with end-users

Co-Browsing for clients. Able to provide better customer service and experience when we are able to see what they see

There is a lot of everything in Acquire when it comes to communicating with customers in real time. We really like how Acquire centralizes the main ways our guests like to communicate with us online: chat, email, VOIP and text.

It's a new product, so it's not without bugs or issues. The good news is the Acquire team is pretty quick to fix any bugs that we find.

Centralizing communication into one platform allows our agents to respond quicker and be more efficient, as they are not having to bounce around multiple produts.

Cobrowsing with customers during the chat helps with the customer experience, we were looking for different chat services, and acquire has been definitely a great choice for our team.

There is alot of options in the service, it takes sometime to getting used to

We are trying to connect with our customers who visit the website

Acquire provides the co-browsing solution we were looking for.

It would be helpful for Acquire to add the functionality so when a customer came onto our site we woudl be notified, without having to engage.

Allowing our Account Managers and Business Developement to conduct business virtually.

Video chat with no downloads needed on mobile

Need to improve flexibility of options/designs.

Connecting with customers is easier when they can do it in multiple ways

Acquire is an advanced, innovative and easy to use customer support platform. It is designed and built specifically for best customer service. With Acquire’s customer support tools, we can have real-time conversations with our visitors and can offer quick support to their queries. We have observed an increase in conversions and sales.

There is nothing to dislike. The product is absolutely perfect for us.

Acquire customer support platform is equipped with advanced tools to deliver high quality support to your customers more efficiently and swiftly. I would highly recommend Acquire’s live chat tool and cobrowsing for better customer engagement.

There is a lot to love about this product. The user interface on the call center-side is simply easy and intuitive to use. Everything is drawn on an easy simple clicks of a button. Key features such as its dashboard to see who's visiting, how long was the client waiting, and minute details of the client was laid out perfectly on a single glance. During the chat, the experience is also great, with video and voice capability, file attachment, co-browsing (which is really great esp for supporting clients on web based issues), and screen-sharing, which are all done through the browser without installing any plugins. The app just simply works after logging in. Post-chat, especially for team leads or executives, the reports and summary details are really very handy. Chat history provides the necessary audit requirements as well as tags for those calls/chats that you want to look and investigate further. Their recent addition of a chatbot makes it more compelling to use their full solution as an omnichannel strategy, with their facebook and other social platform integration. On the development side, it's also really simple to add their widget. Few lines of codes and the website already has chat capabilities. Facebook integration is also a matter of configuration, together with all other switches that can be turned on/off based on business need.

Companies need to treat this company as a partner, not a vendor. It is not yet at the level and maturity like the IBM's or the Google's of the world. Given that Acquire is a startup company, there are still a few quirks that one would need constant check with their management team. Constant communication is necessary to explain your requirements. There may be at times where the company may commit onto something but during implementation details may not be what as expected. But then, the Acquire team are very receptive once they see the disconnect and remediate on the changes. Perhaps more effective customer success managers and technical consultants (apart from their CEO) who would aid in the implementation and making the most out of the product may be needed in the field. Apart from the people concern, the product also has a lot of potentials that are not yet built. Things such as integration to whatsapp or perhaps integration with your call center phones may be needed to realize a full end-to-end omnichannel experience.

Business is currently using Acquire for servicing client. There are immediate business savings to adding a chat capability, especially when hooked to a chatbot which provides round-the-clock service and support for basic questions.

Acquire support and features are top-level and one of a kind. We spent months looking for the perfect solution for our needs and the Acquire product checked all of them. Acquire team helped us set the app up in record time and when we faced a problem the CTO itself was with a meeting with us trying to pinpoint the problem. The level of personalization was also a great plus. Since our client was based in a Spanish-speaking country, we needed a global solution that provided a Spanish interface to our visitors. Acquire allowed us to modify even specific parts of the interface translation to match our client's needs.

The price might be a bit high if you only need certain parts of the product.

Customer acquisition with video calls was a need for our project. The product Acquire provided was a great addition to the solution we were developing. We also wanted to provide our visitors with the possibility to chat instead of a video call or even allow only a voice call in case they didn't want to share their webcam. The Acquire app was easily adjustable in that regard.

Ux and Ui interface. Ability to integrate with multiple apps and omnichannel capabilities.

Nothing really as far as I know the platform

Planning to use to help clients improve customer experience, reduce operational cost, & uplift revenue.

Acquire made it easy for us to integrate their solution into our proprietary website. This was critical for us so that the user experience matched that that we currently offer, but we did not want to develop a chat solution on our own.

The agent interface is sometimes slow and notifications of new chats sometimes inconsistent.

We wanted a solution where our customers could chat with us in the traditional form, but also something that would allow us to use video for a more personal connection with our customers. The ability to screen-share was another great benefit.

I appreciate that our Account Manager is very responsive. Even when he doesn't know the answer, he gets back to us quickly. Customer service is key and it's nice to feel like we are being heard.

I think there are a few bugs within the product that need to be addressed. That said, our feedback is valued and they are creative with ways to work around and listen for input on further development of the solution.

Sometimes, the audio ding doesn't always alert me when someone comes to our site. It's periodic, but for the most part works more so than not.