Baremetrics Reviews: 4.6/5 — Highly Rated

It's the quickest way to get the KPIs we need to track from Stripe. The daily summaries are nice to have in my inbox every morning as well.

Sometimes, based on how we handle unique cases for subscriptions, the numbers will be off. The customer support also has taken a few days to get back to me on simple questions / requests.

It's helped us understand our customers lifetime value a lot better, and has given us key insights we may not have otherwise figured out on our own. Our time to key knowledge is really fast. It has also been helpful for spreading awareness of where our company is at.

What I like best is that there's no need to continue plugging in numbers and information. With Baremetrics everything is already done for you.

Customer Support is almost none exsistent. This company has been around for quite sometime and although the product is great there are times when I have questions that dont get answered.

Sales Automation...Baremetrics handles all the "numbers" so that I dont have too.

Reviewing the dashboard daily - ARR and conversion info is important At Switcher Bare is considered good for directional trends but many find it hard to trust to be exact

In segments, I want to be able to group different plans to create a conglomerate segment In trials - why cant I breakdown conversion by plan or segment Would like to be able to do reason code analysis for churn

Day to Day business performance dashbaords Performance over time analysis

Baremetrics has the necessary dashboards to present the data we need to understand our subscriptions business better

-The data presented, wasn't accurate at all and cannot be trusted for Shopify apps - We were growing in terms of revenue but they presented a churn of 1-2k every month. LTV was not accurate at all. -Canceling a subscription is a nightmare. You have to schedule a call with them to start the cancelation process, and it took me a month and an extra monthly payment until it got canceled!

We used Baremetrics to better understand our Shopify app's subscription business. How are we growing, churn, LTV and so on.

Baremetrics is a great idea with horrible execution.

It's this simple: During our trial and then subscription, Baremetrics showed incorrect numbers, had flawed logic and calculations, incorrect processing of Chargebee events leading to false conclusions on the active status of customers, a forecasting module that they admit is showing completely bogus data in some cases - and most of their graphs are not working at all if you have any annual subscribers. When reporting 10-20 of these bugs to them, instead of fixing them, they reprocessed the account which lead to almost all data being lost in the account. Their representative called this "interesting". They did at no time provide any timeline for when any of this could be fixed. Finally, when we tried to cancel our account, they made that impossible to do on the website and instead force you to book a phone call. Baremetrics is a great idea, and their graphs are pretty - but if the data and numbers they show are wrong and they repeatedly say that they can't fix the issues in any foreseeable future, then what's the point. If you rely on graphs and numbers from Baremetrics, you risk making ill-informed decisions for your business.

We thought this could become a great tool for measuring MRR, churn, cancellations etc. across Chargebee and Stripe. Unfortunately, with a service that is implemented this poorly and with this horrendous degree of errors - that the team has been unable to fix and are not providing any schedules for - we strongly advise not to use it in its current state.