BigTime Reviews: 4.5/5 — Highly Rated

I think bigtime is ease of use, east of integration.

I think Bigtime is great. I don't have any complain.

Enter the time and billing. Can easily find my time in history.

The ease of use to enter timesheets and expenses is what I like most. This software also allows me to generate a variety of reports for productivty, utilization, and budgets. Many of the reports are customizable with just a few clicks. The online chat is also super helpful and responsive. Neil Keenan has been our Relationship Manager for the last year and half and has really partnered with us to get to know our business. He worked closely with me when I came onboard and has helped me customize the reports I needed and to troubleshoot as needed. Bigtime also intergrates well with Quickbooks.

Training is necessary. Entering time is easy, but doing other things is not as intuitive and requires some training.

Time tracking - its important for us to capture hours.

As a unifying platform, BigTime brought together my divergent worlds of resource management and QuickBooks. Adding to that the timesheet controls and approvals to increase my accounting compliance and project scheduling checks mean that I can use templates to streamline my daily project management setup for every new customer.

There is a big set-up commitment to gain the greatest value from the templates and tools available. We haven't completed using all the template and tool options and are finding additional value in every component we bring online.

The air gap between Quickbooks, project management spreadsheets/templates, and time tracking systems left error, duplication, and risk on the table. BigTime has cut that out to streamline our workflow from porject planning and bidding, work package standardization, and time tracking for value management and monitoring. It then goes further to integrate all of this in project based accounting and budgeting in Quickbooks. We haven't been able to get value yet out of the billing and payments platform, but that would even further add value to our integration if we had the scale to match their platform.

Customer Support and the ability to customize

Some limited features like not being able to create proposals within

Helping us be more detailed and organized with our daily operations.

We are a small company that doesn't need excess administrative time. BigTime helps us keep that admin time to a minimum yet allows us to deliver our services effectively.

There is nothing that comes to mind concerning dislikes.

We have internal and external people delivering services. BigTime keeps those groups of people from having to interface directly with our accounting system, but we still get things billed on time.

What I like about BigTime is that I can get live customer support in a timely manner. The integration with Quickbooks is seamless.

What I don't like is that there are some intricacies in setting up that are not inherent and I would love an even easier way to access information like a hyperlink.

BT helps me with time tracking and billing. There is a lot more that I could be doing with BT, but I am not there yet.

Reports and LiveChat assistance for Custom reports. Great customer support. Easy to use.

Sometimes putting together reports on your own is cumbersome or not intuitive.

BigTime produces reports that allow us to forecast manpower needed for projects, as well as reconciling invoicing issues and expense issues. It helps us transparently track projects and be more efficient in all we do.

It has everything that our company needed. Has lots of feutures but at the same time it is very easy to use.

So far I like everything. the implementation has been great.

We needed to know how long it was taking to complete projects.

While we are still learning how to use BigTime and all its functionalities, I have liked how many things it can do. It appears that we will be able to keep track of all of our projects, payroll, and invoicing and automate a lot of our systems. The implementation went super well. Our Implementation Manager was very available and flexible as we sometimes had to change the schedule due to other work conflicts. AS well, she was able to go at our pace which was nice for sections that we had more questions.

I wish there was a check-in and check-out component so that as an administrator, I could see when an employee started working and when they stopped working.

BigTime will allow us to accurately know how much time we spent on a project (using the Timer function). This will be big so that we can accurately know how much a project is costing us verses how much we are charging for it.

12/11/2023 We had a project that had a technical issue while syncing and working with Andres R., through Live Chat was a refreshing experience. Andres went above and beyond to discover the issue and resolve it! This was very much appreciated as i felt we randomly got the exact right person we needed to resolve the technical issue. 8/08/2023 I really appreciated that Montae H.was so very patient dealing with all my questions. I had multiple things I needed to clarify and needed help adjusting invoice templates before we could start monthly invoicing for the first time. Montae H. was dedicated to helping me with everything I needed, Montae H. reached out and reconnected when we lost connection and setup a Zoom session to be sure we had no misunderstandings. Montae stayed with me through multiple tests and guided me through the invoicing process so I would have a good understanding of the review process. I am very thankful to have encountered the needed help with someone knowledgable who was able to stay patient while resolving all my concerns.

12/11/2023 This session with Live Chat, although took some time to get figured out, was very reassuing that we have a team of support available if needed. Thank you again Andres R.! 8/08/2023 The only thing i disliked about this experience is that we spent a long time getting all my concerns and things resolved.

12/11/2023 Having converted from BigTime Enterprise, we discovered a previous project that did not sync to QuickBooks during the conversion. We discovered this during invoicing and Andrew R. was able to successfully get it resolved. We have used BigTime Enterprise since 2011, this is our first experience with IQ.

The software is very user-friendly. The onboarding was amazing. Kevin nd Max met the deadline we were needing.

I honestly don't think I have anything negative about BigTime.

We were needing a new time and billing software. I have been looking for 2+ years. Everyone in my office loves BigTime.

What I like best about BigTime is the ability to create reports out of employee timesheets. We are a client based business, so it is helpful in seeing where we allocate hours.

I have no issues with using BigTime thus far.

Since we are a client based company, it is important seeing how many hours we allocate to each one. BigTime helps us to manage how many hours are spent towards projects, clients, and our own internal workings.

The platform is easy to use once you learn how to navigate around it. The Live Chat support specialists are always timely and helpful with any issues.

Sometimes, things can be a bit confusing when trying to create new reports, but the live chat specialists are always there to assist me.

We try to see how many hours we are putting towards clients. The reports also teach us where and with whom we need to allocate more hours.

BigTime is easy to use. Our new agents pick up the system easily. Invoicing is great.

Sometime there are choices that are hard to figure out. A little difficulty getting used to the pathways.

Ease of tracking time, expenses. Invoicing is great.

Ease of use the support is outstanding. Also getting to fit in andimplement into our company.

Not one single thing! All of the application is great.

Mainly the Time tracking for now.

The customer service team is the best part of BigTime

BigTime's expense feature could use improvement, and it has occasional bugs.

BigTime helps us with billing, time tracking, invoicing, project management, and reporting. The reporting features are especially helpful as they allow us to give project managers insight into the financials of their projects in real time.

We love the functionality of being able to enter our vendor bills into BigTime and sync effortlessly with QuickBooks. Very easy, very quick & very functional.

The occasiional sync agent error. Although - this is an easy fix when it does happen.

We are able to accurately track our expenses and time to our projects.

I feel that this product is the real deal in my day -to-day task of it helps me run my processes smoothly and efficiently in a more accurate and effective manner. It has really helped me in various ways saving much time and cost. Here are the pros. Since the software can handle huge data , I have been able to easily collect, store and even managethe data for analysis. The collaboration features has facilitated teamwork with other staff hence smooth sharing of ideas for better decision making. I have been able to easily integrate it with other data systems for easier data combination and finally analysis. The data security features have ensured the sensitive data is protected and secure from harmful hands. The built-in learning machine and the AI capabilities has been of much help moreso when creating models and automating the processes.

I really have not come across major issues that my pull down the merits of this product in my daily routine. It's so easy to setup from the word go. The support team is responsive and readily available 24/7. Finally I feel it's the real deal and I never regret having it on my pc.

It has been so easy for us to collect, analyze and gain insight from huge volume of data hence making it to be the most reliable and Trusted tool in today's data driven business environment.

What i like best about BigTime is how it gives us flexibility with easy access from multiple browsers and from anywhere anytime. It has a very friendly and straightforward user interface. Also, BigTime is pocket friendly. It is very easy to get started with since it has a very low learning curve. Availability of technical support. Also, It facilitates easy and seamless integration with other softwares such as Quickbooks Online. With it, it's very easy to track time and expense.

BigTime is simple and easy to implement, configure and use. For the past 3 years i have been using it, i haven't yet experienced any challenges.

BigTime is convenient for time tracking, resource management expense management and project management. Has a very friendly, helpful and supportive customer support team. I like how it offers us with To Do list regarding our projects.

Ease of use. It is an intutive solution.

having a list of ALL the fields available for reporting would be nice

We do all of our invoicing out of Big Time which sync's nicely with QuickBooks

I like the amazing capabilities of BigTime. Moroever, BigTime is reliable and simple to implement. The customer support and ease of integration of BigTime makes it a nice and easy to use tool.

I do not dislike BigTime at all. BigTime has been so impressive since day one.

BigTime solves our billing problems

Big Time offers a rapid live chat response making it an awesome customer support. Its UI is super-user friendly. I utilize BigTime on a regular basis to upload my timesheetand I have never faced any issue regarding freezing of the application or taking time in loading or reloading the page.

In my observation when I tried to delete "blank rows" it has altered the order of the submitted entries in that particular week resulting in a different Project description.

BigTime streamlines my project and I have a record of spending my time on each project.I have a track of tickets and projects that I have worked on in a glimpse. Ease for my mangaers to do the billing customers based on that.

It has allowed my project managers to manage thier projects from all aspects!

the import process was not very smooth could use improvement

project managment is now a breeze time and budget tracking is much faster being at our finger tips

Big thanks for the live chat button. Short wait time and quick answer for a small problem I've had. The dark mode option for viewing, works great for an overly bright office. Never would have found this without the live chat. Thanks Brittany Urrutia!!

Missing mailing label printing ability. Could use more editing ability for invoice style.

Great update on time tracking compared to our old software. Very fast time sheet entries. Customizing reports to our specific company needs.

I love how helpful the staff are when you are struggling. The knowledge base is a complete dictionary to the software.

I don't like the function of paying an invoice that if you forget to check the block the system automatically pays whatever invoice it wants.

BigTime allows my company to track everyone and every project under one umbrella with a step by step explanation if you run into problems.

It is easy for employees to use, as well at our Accountants.

The billing structure is questionable. We are billed for blocks of employees but some of our staff is seasonal so annual billing may not be appropriate.

Allow for an easy to use time tracking software for our employees so we can provide accurate invoices to clients.

user-friendly, quick reports, sync tool with QB integrations looking forward to the scheduling and ghant chart features so fare so good with tracking WIP and keeping track of billables etc.

invoice template settings - should have preview setting rather than going back and forth More options to select for settings and to include a feature to add email and site location on the invoice on top versus in notes on the bottom. gray scroll bar not easy to see submit button should be a pop up or on top easy to miss no bottom Need easier way to update change vendor invoice info when in invoicing (sometimes need tochange the amount and/or record actual hours)

faster invoicing, tracking AR and TS, WIP the ability to create various templates and add various activity codes, etc.

Andres R was very helpful to me today! The software is wonderful!

No issues to date! Everything is working as expected.

One system to track our time and expenses and then billing.

The main reason I am so pleased with BigTime is their Customer Service team members, especially the Customer Success Managers . They are so knowledgeable about the software they use and how to make it work for our company, they are easy to talk to, and they are super quick with troubleshooting, quick fixes and work-arounds. One thing I love about working with Colton Ksiazek and Tejaci Patel is that they feel like a friend I could reach out to about any issues I encounter. They are always happy to help making sure BigTime works and functions how I need for our company (we are very specific!). They go above and beyond, even learning code to ensure that everything is as detailed as we wanted it to be. My issues are always heard with open ears and a willingess to ensure I leave our meetings happy with the results. Very pleased : )

I currently don't see any downsides, and althought the company is quite young, I see this as only unexplored growth and potential. While some things are not yet available in BigTime (certain functions or options), BigTime encourages feedback to allow for continious changes and growth to meet the needs of their cients.

Our invoices were able to be created by the automated software BT provides, but when we wanted a different template and none of the options available to use created what we wanted, BT fixed it by allowing us to code our very own template.

BigTime offers flexibility in project set up and invoicing for our small professional services firm.

Project management features are still a bit too in the weeds for our use.

Turning billable hours into invoiced time