Canny Reviews & Product Details

I love that Canny allows you to create private or public boards for any feature! This allows users to proactively send us feedback and feel a bit exclusive having their own portal to submit and upvote on feedback.

Nothing! I wish you could add multiple owners to a feedback post, but that's about it.

We had a huge disconnect between research and product/design. There was no formal place to track feedback and make sure that these changes were being implemented within the feature. We all feel very much connected now and on the same page, especially being in very different time zones.

It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome!

There's nothing about this product that I dislike

We've been able to prioritise our feature roadmap in a way that aligns with the needs of our customers. It has helped us adapt and grow.

I am a PM and I like that Canny allows my team and I to collect user feedbacks that are visible across stakeholders including users. Users can upvote certain feedbacks so that my team can prioritize some of the important user stories for product development purposes.

Canny doesn't allow us to remove the Canny branding on our client facing site. I think this could be a premium feature added on their plans. But I do understand why they don't allow this.

User research, user feedbacks, personas research. I have used canny's feedbacks as user stories for product development, I have also advise on user personas refinement with canny's feedbacks.

We used to collect user feedback via e-mail and spend hours keeping users updated on the progress of their development requests. Canny has automated this for us, and we can now manage user feedback with less struggle and better quality. Another benefit is the release log, where we have been surprised to see how many users interact and reach out to us after reading releases.

We want to integrate canny better with our tech stack and would have appreciated the Hubspot integration as part of the growth package. The price for upgrading to business exceeds the benefits of this single add-on we want.

We communicated better with our userbase and saw massive time-savings in handling user feedback and development requests. Customers are happier and we have gotten much more positive dialog with them than ever before

It's got a lot to like. You can enter feedback sorted by bug/feature request/usability issue, etc. You can then publish the status of those requests as under review, in progress, etc. Users can vote on features they want us to build. And if I'm taking a request during an Intercom chat, I can send the link through Intercom.

The roadmap feature is absurdly expensive. I'm sure it's a cool feature and I would like to use it, but my startup can't pay that much for it.

We use Canny to keep track of all the feature requests we get, mostly. It also lets people easily report bugs. We were tracking this in a private spreadsheet before, and now it's public for any user to see.

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage.

Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool!

Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product.

It's very easy to use. The transformation from a ticket to an idea makes organization easy.

Security. Anytime something is put online someone has access.

Customer feedback

- Very easy to use - Super helpful CS team - Integrates with Slack and Intercom

- Filters and buttons on the left hand side is sometimes confusing.

Canny helps us collect customer feedback in one central location.

Our technology team juggles feature requests at a rate of 5-10 new requests a week. That's far faster than our team can handle them. Canny allowed us to provide visibility to those requests to the entire organization and offered a good way to prioritize them.

Once a feature request makes it to the board, it's impossible to manually rearrange that request on the board. The current solution allows you to have the board sorted by some numberic field, but manually sorting is not possible.

Canny helps us organize and collect feature requests from the entire organization