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Connecteam Reviews: 4.4/5 — Solid Choice
Connecteam is a mobile-first workforce management (WFM) SaaS platform focused on deskless employees, combining time & attendance, scheduling, task management, communications, HR and learning/training tools. It targets frontline teams across retail, hospitality, healthcare, manufacturing and service sectors, offering tiered hub-based pricing (Operations, Communication, HR & Skills), integrations with major payroll/HR/POS systems, and API/webhook access on higher plans. Connecteam provides a free limited plan for very small teams and multi-tier paid plans for growing organizations.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation, Videos, Webinars |
| Languages | English |
Connecteam Pros and Cons
- Comprehensive all-in-one platform combining time tracking, scheduling, communication, HR and training.
- Mobile-first UX tailored for deskless/frontline employees.
- Free limited plan for very small teams (≤10 users).
- Clear tiered pricing with first 30 users included at flat rate.
- Integrates with major payroll, HR and POS systems.
- API access is restricted to the Expert plan, limiting integrations for lower tiers.
- Key features like geofencing and advanced reporting are gated in higher plans.
- Offline mode is not clearly documented; limited functionality likely when offline.
- Onboarding/offboarding capabilities are uneven in documentation (offboarding less documented).
- Additional per-seat pricing across hubs can increase costs for large teams.
Compare Connecteam with other popular tools in the same category.
This is the best employee engagement app on the market by far. They have everything we need: Online and group chats, surveys, courses, rewards, forms, etc. We've been trying many different apps and too many are just focus on one thing: You have an employee performance management tool, then a LMS, then a communcation tool. I'm very impressive Connecteam was able to capture most of the things a company needs to use and make it into an all-in-one solution. The free version for startups below 10 employees is the cherry on the cake. We're so excited to become a paid customer as soon as we reach a bigger size.
Nothing to dislike so far. It covers pretty much all our needs and if they come this far, I'm pretty confident they'll keep adding features where it needs, to make this solution more and more advanced.
Employee engagement, performance management, communication, development and recognition. All-in-one solution.
By using the system we can easily create a rosta and timesheet for our staff. They can accept their job easily and use it on a daily basis while integrating it effortlessly with their working day. The customer support is brilliant and very informative and helpful. We use this daily and have implemented it seemlessly in the company and each user clocks in every day.
There is nothing we dislike about the system, it is feature rich and has enhanced our scheduling.
Our calendar scheduling and negating the need for manual time cards, thus improving efficiency across the board.
The employees can clock-in & out from the mobile app and also make corrections. I am able to post updates, recognitions, and chat privately or in a group. My favorite feature is being able to schedule the employees according to their departments or I can select only the employees I'm offering shifts to. My frequency of use is on a weekly basis. The ease of implementation and integration into Gusto is not complex as I thought it would be. It's very easy to use. I have not had to contact customer support regarding integration but I'm sure that customer support is just as great.
I'm sorry but I couldn't find any downsides.
The ability to have employees interact with the company via app.
This app is an absolute savior. Before, I used 3-5 different apps at a time for scheduling, dispatching, sending out information, collecting documents, etc.... Countless times things were lost in old texts or emails. Now, that does not happen! Billing my customers is streamlined since all information is submitted by my employees through the forms app in Connecteam. I hit "download", upload that document to my book keeping software, hit send & done! If you're looking to switch to connect team, or start off with them - DO IT! All my employees HATE apps. This app was so easy to implement into my daily operations. Within 6 hours my employees were telling me how much they love it! We use this app EVERYDAY. The support team is AMAZING. They're beyond friendly and super responsive.
Nothing that I dislike, although I would like to see more integrations and possibly an open API!
Connect team has solved the issue of documentation being miss placed, lost, destroyed, or not delivered to clients on time. Because of them, we went from over 200 missed invoices to ZERO.
Connecteam is best design for business applications ever seen. Great feature is GeoFencing. It is lightweight for mobile use and works great on tablet. Applications suit needs most type of businesses mostly service orientiered: software, construaction, utility. Works great for small and mid sized teams and have capability to organise sub groups of users. It even has payroll calculation and reward programm build in. It gives also team communication capabilities and able to set off-site time per every user. What makes it best: quality of design, functionality focused on need of mid sized and fast growing teams and perfect tutotials done in laconic but most knowledgeble way - feels academical approach of Connecteam founding team.
There is no linkage for construction projects to the map to visualise activity of users at exact construction site. It is not popular in energing economies so is not very popular besides users there: CEE, SAR, UAE. Good to have more connectivity to accounting software and have embedded per project cost management tools.
Project team management for customers construction unit in NorthAm. Conecteam is working great, priced well, only one thing minor is not many users know it well to use promptly. Must be popularised better, real tool for work. Good software (Connecteam) must be known!
1. The program is EXTREMELY intuitive. 2. The program is easy for my workers to navigate. 3. The Connecteam App is easy to install. 4. The communication (chat) feature is great - it's in real time/without any delay and pops right up on the phone 5. The seamless computer/phone functionality. 6. The many modules available from HR to timekeeping, to scheduling, to communications, to location tracking (if needed). This program has it all!
I have not found any think i dislike about the program at all so far.
I have many workers who work 2 hour blocks at fairly random intervals. With the scheduling function, I can coordinate the workers better. It also allows me to set deadlines for work that has to be completed at home. I can coordinate with them as a "user group". For example, on Thursdays, I might pick up items from them, on Fridays I might drop off new work for them to complete at home. I can use the chat function to make sure that everyone is aware of the schedule so that i can work efficiently and only make one set of drop offs and pick ups. In addition, I have only a certain number of pieces of equipment, so I can only work with some people in consecutive order, so that has to be scheduled. I can do all that and manage everyone's time slots with Connecteam effortlessly. I LOVE this program.
Received an amazing customer service by Inbar. She was able to solve my issues and answers all my questions in a quick and super efficient way. Lucky to have her, and I'm lucky to have Connecteam.
A bit to much features combined together, but that's just because I'm a new user
Publish shifts and managing user permissions
Its easy to navigate and makes your work very easy and substantially.
Nothing at all. I really like how connecteam works.
It helps my work easier and less costly as i dont need to hire more manpower to do the work.
I can keep my team up to date with current events with the updates feature. I love being able to broadcast updates to my team. I have not found an app that is as user friendly as connecteam so far.
I wish I were able to react to my team's comments in chat. I would also like the use of emojis enabled.
With having many agents in my call center, it is beneficial to be able to keep everyone under one app. It allows me to be more productive and stay connected with my team across the USA.
Connecteam offers a holistic solution to all your business needs. Connecteam pulls together your work family through chats / communication, company updates & anonymous input.
There are so many places to take Connecteam. I need to buy shares in your company - how?? Automated emails, gantt charts and payslips based off time clock-ins or set salaries. One issue is that when our Costa Rica team have internet issues, it causes a knock-on delayed effect with the chats which isn't experienced on WhatsApp.
Grouping everyone around the world in one place. Putting systems in place and having clear and open communication. We haven't benefitted financially yet, but I know that when the gantt charts, automated emails & payslips are added, it will be a complete game-changer for us. Super excited to be with Connecteam on this journey and excited for the Developers to finish the above. ;)