Crazy Egg Reviews & Product Details

Simple for developers to set up and business users to use. Provides some great on page visuals that are easy to understand

For dynamic pages, it is difficult to understand the the on page visuals, because the click "area" doesn't always represent what the user is actually clicking on.

Was a good heatmap tool that allows highlighted some issues with with lake of visibility to important areas of our pages.

Easy to integrate with Optimizely. Confetti helps to visualize clicks by segments - device, new/old visitors, campaigns, etc. Low price (for small websites that need only simple heatmaps)

Limited visualizations - CrazyEgg doesn't offer attention maps or mouse movements like other services. CrazyEggs offers only heat mapping, we prefer using less services to get more information (session replay, funnels, formas analytics, etc)

Mostly we used CrazyEggs due to its easy integration with Optimizely to get heatmaps from different variations while running A/B testing. Those heatmaps were useful, however we really missed some other informations like mouse movements and attention maps.

Heat map and customer pathing data is effective in making design and content improvements. These insights also provide actionable input for A/B testing on key landing pages. The Confetti report tells more about the site visitors, how popular a certain area is on the site and how they entered the site. It helps in tracking clicks based on the category selected or browser used. To break-down clicks density by return visitor, search terms, search engine, etc. is useful for marketing planning and media teams so they can optimize their channels and on-site content accordingly. Other similar reports like heatmaps and scrollmaps can also be used for visual analysis, while browsing the site pages.

Complex to implement and analysis from one page to another isn't continuous. Need more flexibility in exporting, storing and analysing report snapshots. The basic analytics package needs more advanced reports added to its toolset, to make it more robust for big enterprises.

To capture link clicks on home and category pages. This assisted in measuring top and bottom performing marketing banners. Those findings led to actionable optimizations, to drive customers deeper into the site towards the product pages.

Easy to use, easy to understand, clear UI and a decent tool to measure clicks and scrolls.

(1)Not a complete analytical story unless you cross reference the info with other tools. (2)They take annual payments from your account with no reminder. (3) They hide all your info if you close your account. I paid for this info. I should be able to access it.

Website page improvements, improvements to design and brand guidelines.

* Simple to set-up. * Great integration with Optimizely, which is a common tool combination for testing.

* Hard to get at a usable extract of click information for a page for deep analysis. * File sizes were huge for download and sharing. * Seemed like they had a few scattered feature offerings, but none that were deeply robust and a differentiator.

We were trying to gather more analytics on how our users were interacting with marketing landing pages. Specifically we wanted to look at heat maps to see where the fold was for most users and which components they were clicking and interacting with.

Crazy Egg has the possibility to be such a powerful tool. It's very easy to add the javascript snippet and to export results. One thing I love is that Crazy Egg allows you to download snapshot results in a convenient zip folder, with different files laid out. Each snapshot also features the conditions (time frame, number of visitors and actions and site name) right there on the file, which is nice for providing context.

The interface is rough. ROUGH. Their menu options are hidden and often times you are left wondering "OK, now what do I do?" For example, if you reach your limit of screenshots, they bring you to a screen to delete screenshots but you can't do it one at a time, you need to select all before they will give you the option to delete. Also the "in snapshot" menu can be really confusing.

I am helping to solve the problem of confused website visitors - making it easier to find roadblocks visitors face when they are looking to complete a conversion. I help clients make money by making the customer experience a better, more logical one. Removing clutter and sharpening site messaging. Besides the obvious financial benefits, I have achieved the added benefits of improved usability, site performance, cleaner design and consistent messaging during all steps in a site's sales funnel.

Heatmaps, live recordings of incoming traffic

The trial they offer is designed to prey on customers who don't cancel the subscriptions. Firstly they show you in big bold letters the monthly payment you will be paying after your trial ends and in small letters down below they say this is billed annually. They don't notify you when your trial is about to end and when you try to cancel your trial preemptively they also end your trial, hoping that you forget later. And then you're immediately put on the annual plan

Heatmaps and session replays, which other tools also provide.

Not much as it doesn't work effectively.

Doesn't work and extremely poor system and customer service.

None really.

Nothing. I signed up for this service for one year at the recommendation of my web developer. We used it for 1 month, but it did not provide information that was overly valuable in our case.

When I tried to cancel the service and receive a refund, they refused and their policies protect them from having to refund you.

Heatmaps. No benefits realised

This company changed the admin of my account without any notification or verification to me yet continued to bill me for the service. I've incurred around $700 worth of charges for a subscription not under my name, which I haven't used.

They will update your account information without any notification or verification and continue to charge you.

Was trying to get an idea of how our users were looking at our content.