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DocuSign
The Global Standard for eSignature
4.5
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DocuSign Reviews & Product Details

DocuSign Overview
What is DocuSign?

DocuSign is a leading eSignature and digital agreement platform that helps individuals and organizations securely sign, send, and manage documents online. It eliminates the need for physical paperwork and in-person meetings, making the process of completing agreements faster, more efficient, and more convenient. With robust security and compliance features, DocuSign ensures sensitive information stays protected while offering a seamless experience for businesses, employees, and customers across industries.

Company DocuSign, Inc.
Year founded 2003
Company size 5001-10000 employees
Headquarters San Francisco, USA
Social Media
DocuSign Categories on Findstack
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Ask Questions about DocuSign
What DocuSign is best for?
How does DocuSign compare to Dropbox?
What are the pros and cons of DocuSign?
DocuSign Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Advanced
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
DocuSign Pros and Cons
Pros
  • User-friendly interface
  • Comprehensive integration options
  • Robust security and compliance features
  • Scalable for businesses of all sizes
  • Mobile accessibility
Cons
  • Higher cost compared to some competitors
  • Limited customization in lower-tier plans
  • Occasional delays in customer support response
DocuSign Features
Advanced Reporting
Audit Trail
Bulk Send
Compliance Tracking
Conditional Logic
Customizable Branding
Customizable Signer Fields
Data Validation
Document Collaboration
Document Storage
Document Templates
Drag-and-Drop Document Upload
Electronic Notary
Form Fields
In-Person Signing
Integration APIs
Mobile Signature
Multi-Party Signing
Multi-language Support
Offline Signing
Payment Collection
Real-Time Status Tracking
Reminders and Notifications
Reusable Forms
Role-Based Permissions
Secure Encryption
Signature Certificate
Signature Workflow Management
Signer Authentication
Third-party Integrations
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 07, 2025
DocuSign Logo
2,324 DocuSign Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
May 09, 2023
 Source
Overall Rating:
5.0
Kristin C. avatar
Kristin C.
Director Of Ph.D. Admissions
Share
"Ease of Access of Docusign"
What do you like best about DocuSign?

The ability to easily sign documents without meeting face to face. I signed my mortgage documents on my phone while walking through the grocery store. The convenience is top notch.

What do you dislike about DocuSign?

I love the convenience of the software and have yet to find something that I dislike. I have signed multiple documents on my computer and my phone and have never had an issue.

What problems is DocuSign solving and how is that benefiting you?

DocSign saves so much time. We no longer have to meet face to face in order to have a simple document signed. We use it at work for dissertation committees to sign off on student's work--these committees are all over the world, but that doesn't matter any longer. So long are the days that we have to scan, print, sign, scan, and send.

Enterprise (> 1000 emp.)
May 09, 2023
 Source
Overall Rating:
5.0
Amy S. avatar
Amy S.
Senior Regional Sales Executive Mid Market
Share
"Great for Sellers"
What do you like best about DocuSign?

I love the mobile App and realtime notifications. The ability to send reminders and see details of views of agreement gives you the ability to follow up with signers appropriately

What do you dislike about DocuSign?

Nothing it works great for our business and i enjoy using it in my day to day.

What problems is DocuSign solving and how is that benefiting you?

DocuSign allows us to securly send our agreements to customers and to track their interactions with them throughout the sales process. The mobile app allows us to do this on the go.

Enterprise (> 1000 emp.)
May 09, 2023
 Source
Overall Rating:
5.0
DX
Diana X.
Sales Manager
Share
"Hands down the best software for e-signatures"
What do you like best about DocuSign?

At my company, we use DocuSign to send out electronic sales agreements with our clients. I like that the software allows for quick and secure e-signatures, and it easily integrates with various systems and platforms. It sends out daily reminders to the signee to complete the document. You also get notifications when the signee has opened the document, allowing you to follow up promptly.

What do you dislike about DocuSign?

DocuSign can be glitchy at times, especially when introducing a new "template" of a business document to send. Customer service can also be hard to get a hold of.

What problems is DocuSign solving and how is that benefiting you?

At my company, we send out our partnership agreements to potential clients via DocuSign. In the fast past world of sales, we need to be able to close deals quickly to hit our quotas. DocuSign allows us to get the necessary documents to clients as soon as possible, and it's set up in a way where signees can easily complete them wherever they are.

Mid Market (51-1000 emp.)
May 09, 2023
 Source
Overall Rating:
5.0
JH
Jennifer H.
Program Manager
Share
"Great for Contracts and other Document Signing needs"
What do you like best about DocuSign?

Easy to prepare documents for sending to signer, easy to send, and also easy to use as a signer, with a number of options for either user.

What do you dislike about DocuSign?

As a signer, I have lost a document by not creating an account and not asking for a copy to be sent. I wish there was a more intuitive way to retrieve a document.

What problems is DocuSign solving and how is that benefiting you?

Reducing paper usage and speeding up contract signing process.

Enterprise (> 1000 emp.)
May 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Docusign"
What do you like best about DocuSign?

Docusign simplifies the process of obtaining signed documents immensely. As well as allows me to find all agreements quickly and seamlessly.

What do you dislike about DocuSign?

There is not much to dislike about Docusign. Perhaps less nudges when you have not yet signed a document.

What problems is DocuSign solving and how is that benefiting you?

Docusign allows us to send and receive offer documents seamlessly to people across the globe and save in one secure spot.

Enterprise (> 1000 emp.)
May 09, 2023
 Source
Overall Rating:
5.0
Holly G. avatar
Holly G.
Co Instructor Lockhart Correctional Facility
Share
"Docusign makes everything simple"
What do you like best about DocuSign?

I love docusign! updates to documents are made into alerts, everyone can sign the same document without scanning, it is accessible but also secure!

What do you dislike about DocuSign?

Honestly, nothing! I truly love docusign and everything it has made more accessible.

What problems is DocuSign solving and how is that benefiting you?

It allows me to sign and send documents for signature without scanning, copying, and visiting people in person. Everything happens much faster as well.

Mid Market (51-1000 emp.)
May 09, 2023
 Source
Overall Rating:
5.0
SR
Sarah R.
Office Manager
Share
"Easiest way to collaborate signatures"
What do you like best about DocuSign?

It is the easiest way for me to collaborate on the appropriate signatures for vendor contracts.

What do you dislike about DocuSign?

I cannot think of anything I don't like.

What problems is DocuSign solving and how is that benefiting you?

It allows me to collaborate on the appropriate signatures for my vendor contracts. I don't have to keep emailing people, it seems to always go through seamlessly.

Small Business (50 or fewer emp.)
May 05, 2023
 Source
Overall Rating:
5.0
Irica May T. avatar
Irica May T.
Exploration Support Team
Share
"Docusign help us streamline the contract signing process"
What do you like best about DocuSign?

DocuSign is very helpful to us when asking for signature to contractors or other parties while i am working as a Project Coordinator at Construction company. There are lots of valuable features to use this software. Easy to use.

What do you dislike about DocuSign?

I didn't found any, as if i need something there are resouces online on how to use it.

What problems is DocuSign solving and how is that benefiting you?

It is solving the the manual signing. And the good is both parties received the signed document immediately.

Mid Market (51-1000 emp.)
May 04, 2023
 Source
Overall Rating:
5.0
Mazzini S. avatar
Mazzini S.
Operations Team Lead
Share
"useful"
What do you like best about DocuSign?

quick and easy to use especially if you need to sign urgent documents I would recommend

What do you dislike about DocuSign?

I think it should have easier interface in mobile version

What problems is DocuSign solving and how is that benefiting you?

signing with ease

Small Business (50 or fewer emp.)
May 02, 2023
 Source
Overall Rating:
5.0
Papa Bear a. avatar
Papa Bear A.
Freelance Graphic Artist
Share
"Innovative"
What do you like best about DocuSign?

Easy to use, comprehensive and comfortable, especially when signatories are offshore.

What do you dislike about DocuSign?

A bit pricey, but it compensates if signatories a located off-shore.

What problems is DocuSign solving and how is that benefiting you?

It provides a solution, especially when some signatories are off-shore.

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