Easyship Reviews & Product Details

Even though we are just a small brand, Easyship provided us with outstanding service and competitive shipping rates. They are easily reachable whenever we have any questions and/or issues with shipping. It is such an advantage to be able to provide customers calculated shipping rates and present to them a sample computation of customs charges they might have to pay. These two features allows the customers to have a more transparent shopping experience and improve their sense of security & faith towards the brand.

Would like to see more competitive rates for DHL/UPS/Fed-ex services though. Also the ability offer shipping with return labels incase the customers want to change their mind.

The ease of the shipping items to customers.

Customer service from EasyShip is awesome which makes working with them a breeze. Fast response time when you need help, and friendly, helpful advice offered. Love that the shipping rates are competitive and platform intuitive to use. I gave a 9 over 10 rating so as to leave room for continuous improvement. Great job and please keep it up!

I don;t know if there's an EasyShip mobile app or a mobile version of the website. Sometimes I'm out on errands and need to create last minute shipments on my mobile but the website doesn't seem very mobile friendly. If there is an app, please let me know. I'll be happy to donwload it. And I'm eagerly waiting for EasyShip to launch more postal solutions other than courier service on the platform.

Shipping has become much easier and more economical after working with EasyShip. If only I found out about it earlier.

Easy to use interface, various shipping options and competitive pricing.

Customer service support is lacking and hard to troubleshoot without the human touch. Also, the tracking numbers, usually cannot be found in the system of the shipper.

Shipping to overseas countries.

I am still fairly new to using this service, but since I've used easyship it's been a true pleasure to ship packages for my gifting business. The service is very user friendly and so easy to use.I primarily use this service for simply shipping out my customized gift boxes, I would like to explore the other features on easy ship and see how I can integrate them into my website background.

I wish that there were more affordable ground shipping options for my business. Easyship only gives me priority shipping options which is wonderful, but I would also like to affordable ground shipping options. I also dislike that when using USPS the ETA of the package arrival is always off (it's way way to far out and it's difficult to give my customers a true ETA) when I use priority 2 day. I'm not sure if this is the fault of easyship, but I wish it was more accurate.

Very easy to create labels and cuts my time at the post office since my label is already created I don't have to wait in line at the post office I can literally just drop it off and go on about my day.

Easy set up, usability and it does work well most of the time.

They have not thought through and fixed simple issues like: not enough fields in the shipping details, compatibility between shipper/courier's requirement and product dimensions, etc. Also, as an Easyship customer, you DON'T have access to resolve issues directly with the courier company, and you don't build up a track record with the courier service. So you have to sit and wait patiently for Easyship to respond, which can take more than 24 hours at times. So be prepared for some stressful situations. Also, I had a call once from the courier company who had internal issues with Easyship and was holding off the pickup unless Easyship resolved it. That made me very uncomfortable - and remembered the 3rd party risk - my money goes to Easyship before it goes to the courier company. But for now, I have no other viable alternative.

Shipping options for clients. Referral to fulfillment centres in other parts of the world.

Automates the fulfillment process, saving a lot of time for me and my team. Customer service is great-they respond quickly and are helpful.

Could be more features-for example tying in insurance capabilities.

Shipping, fulfillment automation

Integrated with Shopify and orders are updated with shipping statuses automatically. Rates are competitive, with no credit commitment.

The need to key in dimensions 14 times for a new item that customers buy 14 pieces of. There should only be the need to key in this information once.

Local and international shipping with better ease and rates. We can offer our overseas customers better judgement on shipping rates, helping them make better purchase decisions.

Overall a good app and service. They compare courier charges and you can choose the cheapest or fastest or let your customers choose.

I can see they are slowly trying to improve their features. Some limitations still exist in terms of more complex features such as tailoring "free shipping /discount shipping per country", but I suppose that may come in time. ( i hope!) I had two BAD experiences with their courier partner Aramex and it took more than a month to resolve. Easyship says they are putting in a claim for me but I haven't heard back yet on the status of this. But all in all, I am happy with this service and have recommended it already.

They compare courier charges and you can choose the cheapest or fastest or let your customers choose. Good blogs on the mysteries of customs and internal shipping that was a big puzzle to me when I started out. Even the big guys with FedEx and DHL etc couldn't answer my basic questions!

I love that Easy Ship has allowed me to offer multiple shipping options for my customers, all with transparent pricing. My customers have a better idea as to when they can expect their order to arrive and if duties will be payable upon arrival and there's no surprises for anyone.

I wish I had a better ability to create return labels for my customers and I wish there was better ability to set country level rules.

My company ships to dozens of countries and Easyship has streamlined the manual process of calculating how much to charge my customers for standard and express shipping. It also gives my customers more flexibility to select a shipping option that suits their budget and timeline - a win/win as far as I'm concerned.

Dash board is simple, easy enough to navigate

Sometimes items marked as delivered that aren't.

Saves time.