Gatekeeper Reviews: 4.5/5 — Highly Rated

The functionality I saw (and our leadership saw) during the sales demos is exactly what we received at Go Live. The tool itself looks easy to use and actually is easy to use. We are able to quickly search for active contracts, not only in the Gatekeeper record, but also in the contract PDF itself. The tracking of contract expirations all in one place is a huge help and significantly improves visibility.

Really nothing - great tool - we are very happy with it so far

We now have a single repository for all of our contracts that is integrated with our accounting system (NetSuite) and our e-signature platform (DocuSign). The repository is easy to use and accessible to all departments and teams across the company. It has enhanced the level of collaboration within and across our teams.

There are lots of customization options to meet our needs.

There isn't anything that I dislike about it. The program meets and surpasses our needs.

We needed a program to help manage our vendors with a simple way to group them by vendor type. This will also help us with tracking vendor insurance.

User friendly and the Gatekeeper team is amazing and always willing to go above and beyond to assist the team. We have felt very supported throughout the buildout and launch and we continue to feel our partnership is valued and appreciated by our Gatekeeper team.

There is no critical feedback to extend.

It creates a warehouse for our contracts and is a one-stop shop for data-analytics. It also creates a mechanism to streamline contract requests.

Gatekeeper has been a lifesaver for our company. We’ve used them for over three years, and the service and functionality have been exceptional. Gatekeeper system - we doubled the number of monthly contracts executed even with a smaller team managing it. The workflow transitions and features are easy to configure, and the automation streamlines the entire process for our internal owners and legal team. Exporting the data and the ability to upload changes in bulk when needed is beneficial. Gatekeeper has reduced internal emails, significantly increased efficiency, and is a contract repository across the company and departments. Gatekeeper service - you cannot beat Gatekeeper’s responsive and helpful team members. We enjoy working directly with Melanie M. as our Customer Success Manager. She is absolutely the BEST – it is easy to book meetings with her, and she always follows up to ensure we have what we need (and sends short videos to help answer our questions). We also work with Mark P. as our Account Executive, and he is fantastic to work with. Gatekeeper does not nickel and dime customers like other vendors. They make their pricing straightforward, with no hidden fees or surprise charges throughout the year.

No complaints. Gatekeeper continues to roll out system enhancements, so any improvements we initially requested have been implemented (like the Admin control features, DocuSign integrations, etc.). Out of all the systems used by our company, this has been the easiest and with the best ongoing customer support.

Gatekeeper allows the company to have a single repository for contracts that is easy to use and find what you need. It has improved how employees submit requests to the legal team and quick turnaround times for contract execution.

A great and easy tool for all our contract & supplier management

The only bug bear would be the time not changing with the clock change. All time stamps are currently an hour behind the actual action time

They've just added the ability to move documents from messages on cards to the form which has been a great addition to save some time!

simple approach, easy to use and configure

nothing specific the improvements that are in the roadmap are looking to improve all the time

Automating Due Diligence process sign offs

Super friendly-user platform. Easy to learn.

Use it for 2 months only, so far everything is good.

shows contract extension shows spending with vendors comfortable signing process adaptability per business need contracts/documents repository

It is very user friendly and bring clarity into our day-to-day contract management.

External questionnaire form for new contract requests. This should be incorporated into Gatekeeper environment on the entry-price level.

It give clear ownership in the approval workflows. Moreover it gives all employement better visibility over their contracts.

It is excellent to keep your suppliers organised! I can manage all my suppliers, contracts, and even send reminders. The customer service is also outstanding, I was always able to organize a call in the next couple of days if needed, and my emails get answered very quickly; thanks Nick!

Can't think of anything right now, it is very straight forward

Gatekeeper is helping me to manage all my contracts and suppliers. I can see the end date very clear and I can also send reminders when a contract is about to expire Nick showed me how to create a workflow and to Bulk import TODAY!

Having all of our contracts and suppliers in a single place. The automated workflows are great to help us build a sustainable procurement function. The team members at Gatekeeper are always helpful and knowledgable and able to provide feedback effectively.

The additional modules are quite expensive and big jump in costs between bands.

Having all contracts in a centralised place and ensuring we don't miss contract renewals

Gatekeeper has been an integral part of daily work and helps to keep employees and vendors in compliance with contract and vendor management policies. The ease of finding vendors and contract information, tracking the status of contracts and vendors, and renewing various required documentation with expiration dates and labeling features is super helpful. The messaging capability is also helpful. It tracks conversations related to contracts and vendors, even if the response is from an e-mail account.

My only complaint is not being able to archive or delete vendor contacts (users). Re-titling them can currently overcome this, but I believe they are working to change this.

Gatekeeper helps our company track and manage many contractual agreements and vendor relationships across many departments. We can share information, negotiate contracts with vendors, store documents, pull reports, easily see what is due for renewal, and do many other valuable and necessary tasks more efficiently.

Workflows, UX, Data Insights, Collaboration

Data comparisons can be difficult to achieve

Centralising all supplier and contract data has meant that the entire business as visibility of our supply chain. This has been the fundumental difference and has increased our ability to onboard suppliers and agree contracts in a more timely and compliant manner.

The design and usability are great! A lot of features available and they keep implementing new ones!

Unfortunetly the platform is not available in different languages.

Contract management and approval flow.

- Convenient notification system - Easy loading of contracts - The ability to customize Gatekeeper in accordance with the needs of the company

-- The inability to change the name of the uploaded file directly in the system

Gatekeeper facilitates prosses of reviewing and signing contracts. And it also helps a lot to organize the process of storing contracts.

What I like best about Gatekeeper is that it is extremely easy to use and highly customizable.

What I like least about Gatekeeper is the way the Parent - Child relationship is setup. I would prefer to have a Master Record at the Supplier level and all related agreements (SOW, Amendments, Pricing Schedules, etc.) would be a part of that Master Record and have the option of not treating them as separate contracts.

With Gatekeeper we have been able to gain visibility of all contracts as well as staying on top of renewals. There is a lot of functionality we haven't been leveraging (e.g. storing contract templates, eNegotiate, eSignature, approval routing, etc.) however, we are currently in the process of implementing some of these great features.

Ability for each team to create relevant dashboards and reporting especially for effective supplier management using performance data already captured, simple integration and great client service, security and access controls to various contracts and information between teams, on the go use to find contract information wherever you are even on a mobile phone, simple way to manage sending out mass supplier amendments, the fair pricing element of the license being based on document storage rather then user licenses, ability to store negotiation discussions within the portal and perform esign, ability to create a contract signing approval process within the system to align with internal signing processes.

Uploading our contracts on a team by team basis, all of which contain different content and account details is a manual process which can lead to inconsistency and delays in having the system fully operational for our needs. This is obviously not an issue with Gatekeeper but for a small to medium sized business it would be useful to take this into account at the initial project planning stage.

There are so many areas within our business that had to be managed manually previously that Gatekeeper are helping us find ways to simplify and automate (eg our bi annual carrier compliance letters can now be sent through Gatekeeper to our relevant supply base with any ongoing discussions and even the signature process itself logged through the system), and when we integrate our supplier performance data against the contract terms this will allow our carrier management team to proactively identify opportunities to improve standards or lower pricing.

This software allows me to capture the necessary data easily, I can renew and cancel contracts. Also it is a very useful application and quite comfortable to use.

In the time that have been using this software I did not find any inconvenience, in contrary it allows me to give better results in the work performance.

This software has been helping me in managing our contracts and supplies every day. Also helps in tracking cash flow and expiration dates of contracts. This enable full automation and easy recall of data in the company management.

The Gatekeeper team is always quick to react in responding to Users questions. This program is incredibly marvelous I wish all the business systems follow the Gatekeeper's footsteps.

Previously I encountered some of the drawbacks but upon addressing them the team responded with immediate effect and now am sorted out. So currently I have no dislike towards the program

We have been using the Gatekeeper system in solving Financial Management and other related issues like financial software integration. For instance, it supports Finance programs like Enterprise Resource planning(ERP) thus it allows us to cope up with changing financial trends in the field of Finance. This ability makes our work fast and efficient due to the integrate upgrade.

We were able to build work streams in the system, that has allowed us to accurately measure our process timing bny department.

We dont really have any issues at this point. The system has performed as promised, and we continue to expand our usage.

We now have full control on our contracting and procurement systems. We have a complete handle on our vendors, contracts, expiration dates, key terms, internal stakeholder ownership.

Vendors pre populate if i've submitted a contract with them previously.

When i've finished entering a file there is no "complete" button or notification.

It's very easy to look up specific notes if I've entered them previously which is a major timesaver.

The first thing I noticed while I was being shown around Gatekeeper was the ease of use, the program is very intuitive. It really is a one stop shop to find out all the necessary information and documents in regards to tracking our Subcontractors.

I've been using Gatekeeper for about 10 weeks and haven't come across any features/items I dislike.

Before Gatekeeper I would have to email another department in our company for information on where a Subcontractor was in our on-boarding process or to access documents pertaining to the Subcontractor; now I can retrieve those documents in moments. Gatekeeper is definitely helping us save time and in turn money.

Flexibility of Gatekeeper staff members to adjust the way to do things for our organization. It provides connectivity for Procurement personnel and the marketplace whilst presenting endless possibility.

Item descriptions need to be improved. The data entry persons working at Gatekeeper might need to polish up their knowledge around this area and be familiarised with UNSPSC codes.

Dashboard that provides everything under 1 view was great.

Gatekeeper provides an intuitive system and is very responsive to our needs. I like Gatekeeper's ability to truly connect with the customer and Gatekeeper's will to actually listen to client's suggestions for improvement. They have a clear future roadmap and good communication channels to share updates and/or provide support.

I would like to have a mobile app. Also it would help our organisation to have the possibility to make our own reports (basic reports are not sufficient since we added some non default fields)

We now have a clear overview of our supplier base per program. We have insight in the spend of our suppliers. Suppliers register themselves in Gatekeeper and have the possibilty to update their company information if needed. It saves us a lot of time and we keep a clean database.

The service team assigned to us is wonderful. Matt is fantastic to work with and the product is easy to use. The flexibility is refreshing and truly is a wonderful product platform. The workflows are simple to setup and provide maximum functional flexibility. The system has a lot of potential to expand with us as an enterprise grade platform solution.

Like any product certain functionality or features are offered as additional buy-ups versus being included in base functionality, but the Sales team is willing to work with clients to find the right solutions that are aligned with budget restrictions.

Scale, transparency and automation of tasks. Administrative burden has been lifted.

Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards. Overall, I like intuitive design, it helped our admin and end users to start using without much training.

I like all the features, but suggest having more flexibility and options to create additional dashboards. I am also looking for basic spend functionality without a need for buying additional spend module.

Better control on vendor onboarding, policy enforcement related to the preferred vendors, spend analysis based on the category and teams,. Moreover, now we can proactively monitor all expiring contracts and trigger notifications to our internal stakeholders. This system helped us maintain all our contractual documentation and vendor contact details in a centralized location. Also we are using this system effectively to track risk based on our audit findings. Overall we are able to transform our vendor management by onboarding Gatekeeper system.

Having made the upfront investment of recording the details of our subscriptions in Gatekeeper we now get timely reminders for each contract event and is able to avoid unnecessary (and costly) auto-renewals for services no longer used.

While it's overall a very solid package, more work can be done on the UX to further minimise the steps required to log new contracts. A brilliant addition would be to automatically read the uploaded contract and extract key fields to reduce the data entry.

I implemented Gatekeeper for my company as we were increasingly unable to keep on top of contract auto-renewals and restrictive notice windows.

I love that Gatekeeper LISTENS to the customer. In the last few months they have rolled out several features that were essential for our company to progress and I have been extremely satisfied with both the programs features as well as their customer service.

I would like to be able to manage multiple entities as we have several channel partners who share accounts with our vendors that we manage as well.

We are able to consolidate our data, contracts, files, and vendors efficiently. We are still exploring the team capabilities of the program, but so far I have been very pleased.

Customability for example: ability to amend each workflow phase to have different notifications, slas ect Ability to automate example: automatic links sent, logic to bring in different approvers based on custom data, ability to change status' between phases Customer support: the CSM team are available whenever needed and deal with escalations and issues in a timely manner Creditsafe reporting is not static but continuous which helps highlight any risks and manage

Reporting feature is very basic, we will have to integrate with another tool to pull data from Gatekeeper. This could be fixed by using a dashboard Unable to duplicate phases, we have multiple workflows with similar phases. All logic has to be done manually multiple times which is time consuming and allows higher chance of human error Unable to store documents via the tool, we have lots of training material we have created which we need to store locally rather than the ability to store in the tool Unable to add multiple vendor emails to one card. User configuration is very complicated, all user configuration is solely based on contracts so if a vendor does not have a contract users do not have access to add comments. Data importing can be complicated and difficult for companies that do not use google as their platform. For example, we complete data entry in excel then have to copy and paste into a google sheet to re-download and upload again

Accountability to ensure approvals are completed in a timely manner, the SLA function helps to ensure everyone is accountable and the reminders will also support this One tool for contract repository and vendor related documents. One source of truth for all contracts and vendor documents. Ability to manage full process from vendor due diligence to new contract to terminations, Due to the workflows and process flow capability we can manage the full lifecycle of a contract and vendor due diligence Ability to highlight risk using RAG status, this helps us to assign a risk to a user via events and rate the vendor Red , Amber, Green allowing centralised Procurement to see an overview of issues Capture and auditability of all internal approvals. Using a workflow and approve functions we have the ability to reduce the risk of vendor use without approval and contract signatures. We can see full history of who approved and when.

Gatekeeper is a very easy to use tool which takes very little initial set-up. It's a low code product which enabled someone like me with no real experience to configure our system and get us up and running very quickly. Using the tool has helped grealty increae our maturity and understanding of our Vendors and Vendor contracts and there are new features being developed and which have been rolled out which are helping to have a one-stop shop for everything Vendor related.

At times there have been smaller areas such as minor fixes which improve functionality but have taken a while to implement. There is a user voice section, but some smaller items seem to be obvious wins (Admins being able to delete records, how to trigger a renewal and maintain existing information, selecting contract owner through the workflow etc.) which should be considered separately.

Moving us from a low level of maturity to a sophisticated understanding of our Vendors and their associated contracts and helping us to understand the risks associated with our Vendors more explicity.

The ease of vendor management is what I love the most about Gatekeeper. I can easily renew or cancel my contract right in the platform. The automation is also a huge plus.

I wish the charts were able to display more data at one time. Would love to have multiple data points on each axis. The pricing is also a bit high. I would love to see SLAs incorporated on the Essentials plan.

Gatekeeper is solving all of my vendor management issues. Prior to Gatekeeper, I was using physical documents to try to keep up with everything and it made it impossible. Gatekeeper has saved me.