Heartbeat Chat Reviews & Product Details

Heartbeat is a community platform that continues to innovate in exciting ways! The platform is full-featured - with community, courses, events, audio & video capabilities, documentation, etc. It has almost everything you can think of to run a successful and robust community. The Heartbeat workflows is one of my favorite features! 🎉 This feature allows you to automate things within the Heartbeat platform without having to use external automation tools like Zapier. Heartbeat is also extremely versatile so you can setup the kind of community you want by turning on/off features that you may not need in your particular setup. Heartbeat itself is quite intuitive. The Heartbeat team, in addition to being very accessible, actively listen and respond to feedback. Their customer support is great! They have monthly Townhalls where the latest features are unveiled and we can offer our feedback and make suggestions LIVE right there during the Townhall. They even give 1-on-1 live support to customers who need it! Heartbeat is a community platform with much heart!

Honestly, there's nothing I dislike. The developments can't come fast enough 🙃 For example, I would like some more features added to the event's calendar such as the ability to embed the event Calender in external pages. It's currently on the roadmap and I'm confident the team will get to it.

Heartbeat provides an online meeting spot for my members. I love scheduling events in the calendar as the Hwartbeat calendar is very robust.

Heartbeat always keeps the goal of community in mind when looking at current and future features. They run their own community which provides a place to connect with others using the tool, share ideas, and encouragement.

I really want SSO (Single Sign On) so I can transition seamlessly betwen Heartbeat App and my website.

We needed a community that would be easy to maneuver for non-techies, something as accessible as FB but completely private and under our control. Our community loves the intimacy and privacy we offer. It feels like an actual community of people who genuinely care about each other. It also allows white labeling so to our members it seems like an extension of our business, not a separate entity as many competitors see to do.

I like how the HB team is fast and efficient to help you out. Additionally, I love the features like the watercooler chat and the overall best control on the community.

I don't especifically dislike anything about Heartbeat because if I see something that needs to change, I ask the team and they add it to the wish list. Right now they have already worked on some features I needed in my community, so I'm quite satisfied.

It's helping me have a personalized space for the members of my community. My team and I wanted a controlled space with rich features and spaces for personalized content. Heartbeat is helping us have a wonderful community platform where our members enjoy interacting with eachother and learning from the vast content that is shared in the app.

Having the community, courses, docs, search, DMs, and everything - ALL IN ONE SPOT is a game-changer. I recently switched from my own custom-built course platform, and my students are LOVING this (and so am I, because now I can focus on the community/education, without having to maintain my own software). Heartbeat is AMAZING!

Mobile app is a bit clunky and not white-labeled, desktop app seems to slow things down (as opposed to just using the web app) but I'm ok with that. Not a huge deal. Login flow has been a bit of a headache (several users email me with issues logging in and/or receiving their magic email) I'd love to be able to tweak a few things on the UX, but again, not big issues. Heartbeat support has been very helpful in resolving the login issues, and much of the time, it's user error. Overall, I would HIGHLY recommend.

All-in-one online academy! My students are absolutely loving it! The value of using heartbeat as opposed to a course platform + facebook community have been AWESOME.

I love the responsiveness of the team. I like that I can go at my own pace to build my community. I like the look of my community. I find the platform to be more intuitive than others I had investigated.

There is a LOT to learn about building my community. Some of the help topics are hard to find, outdated by new features on the platform or not informative. They do offer a monthly live event for questions so if a help topic isn't helpful, I can always ask.

It is providing an online space where invited members can develop relationships. It is providing me an online home for my teaching and writing. It offers me the ability to connect with free members and to a more committed audience as well.

One of the more immediate values realized with Heartbeat is how quickly you can customize the platform to integrate digital information products and a community and be validating and selling sooner than you thought possible!

From day one, I've been very impressed with Hearbeat's responsiveness to feedback and active learning from their wide variety of customers' needs and experience levels. The user interface has been a particular development roadmap I've been paying attention to as I've been actively and successfully using the platform. You can clearly see the improvements have been well-informed by a larger solution-focused vision and the feedback from admins, end users, and business owners. They make "work-in-progress" look and feel good!

Heartbeat is in a sweet spot that no other platform offers: an affordable, simple plan with all the top-level capabilities the most basic of businesses could use and more experienced digital marketers would expect. And, Heartbeat's leadership is visible and actively investing in making the platform and experience better every day -- so much so, that as a customer, you actually feel excited to be part of their future because you can trust they are going to make your future all the more successful using their platform!

Plug an play. Just sign in and it guides you all the way through the set-up process. There are loads of features built in that you can switch on and off.

The course's function is just not quite there yet as you can't upload videos >10mb and so you need to link to a YT video. And live-streaming into the group is also missing.

Helping me create a community hub for networking and sharing of information with my client base.

I have been a Heartbeat user for over a year and we recommend it to so many other communities. I love the versatility, branding, and ease compared to Circle or Slack.

We have been happy users for a while. We tried another platform and our community loved Heartbeat so much that we went back to it. No complaints here! We're proud paying members.

Direct lines of communication with our community and ease of use. We love how we have versatility in creating channels, managing users, and cultivating high quality engagement.

The developers listen to feedback, are engaged and supportive and are continually improving the platform. There is also a very support community of other Heartbeat community leaders who help each other.

There are a few glitches still but these are being continually improved. I am looking forward to having more functionality within 'courses' and the onboarding process being improved.

Heartbeat has given me a community space that brings together the people I am working with along with events. I looked at several other products (including facebook) and this has been great and had very good feedback from the users.

It is hard to pick one thing, to be honest! There are many amazing features on this platform. What I appreciate the most is the tools for communication and automation. This makes it simple to manage a large community of people while still building meaningful relationships with members. I have saved so much time on repetitive tasks and I now have more energy to do the things that I love to do in my company.

The one hurdle with using Heartbeat is that it is quite new so people are unfamiliar with the space. This requires a bit more work than a Facebook group to get people to make profiles and engage within the community.

I wanted to build my own app for my company however, that was a huge project that I was not ready for quite yet. Finding Heartbeat allowed me to have everything that I was looking for in a custom-built app for an affordable monthly subscription. This has benefited my company because we are able to have a custom-built online community space without having to build everything from scratch. Furthermore, I am connected with a wonderful network of online community builders by being a member of Heartbeat. I can attend group calls and easily upskill. It is a huge benefit to not have to do all of these community-building parts of my business alone. Community builders also benefit from being in a supportive community!