Bettermode Reviews: 4.6/5 — Highly Rated

We managed to create a much powerful version of Facebook Groups with Tribe. It is customizable and the data is completely under the company’s control. We like the simplicity of Spaces and Collection to give a structure to the community. Easy SSO setup helped us get started quickly with a friendly login experience for our existing customers.

The app store needs to improve with more apps to select and configure. We’re waiting for virtual currency and advanced gamification features.

Our goal was to build a modern online community where our audience can share their knowledge and get help from peers. Our community is relatively new but we’re seeing good engagement and people coming together to support each other.

The platform is specifically designed for customer engagement in a modern online community or social space. It is fairly easy to configure and configurations around SSO (Single Sign-on) are straightforward. You can also embed different parts of the community into your website. We also love the customization aspect and the ability to pick and choose different apps.

They need to work more on the SEO configurations. There should be an option to add some domains into the whitelist so regular/do-follow links can be created directly from the community.

We have a really small team to manage the customer community. We wanted to create a social place so our customers can congregate in one online platform. A place where they can voice their opinions and learn from each other. So far, we have been able to do that successfully and we see Tribe as a powerful platform for customer success.

I'm loving Tribe; I feel the community has lots of functionalities and it allows an easy export of several layers of data (users, conversations, etc.). Indeed, this was one of the decisive factors which made our team choose Tribe instead of other solutions. I would definitely recommend trying (and using) it!

I would say that it is a complex community, which can be a pro too.

It solved our Community needs for a client.

Super fast setup, easy learning curve, had just what we needed in terms of features.

Some features we wanted aren't currently available, but the support team and developers seem very open to and appreciative of suggestions and ideas based on our needs.

Our clients are using the platform to communicate with shareholders and family members, while others are connecting teams to resolve and share creative ideas. Another client is using the platform for customer support and a knowledge base.

Tribe is a great and easy platform to make a social media. When I found tribe I was very pleased when I saw that they had a free plan because it meant that it wouldn’t cost me anything and I was making my tribe for our family to connect over lockdown (as younger children wouldn’t have been allowed facebook or Instagram) so I looked for a safer alternative where I could add everyone and only them meaning the children wouldn’t be getting followed by strangers. Since then I have recommended Tribe to one of my friends who owns a school and they have implemented it for there students to stay in touch and also we have made one for students and staff to keep in touch in my own boarding house. For anyone who owns a business is part of a large family or would even like to start a random community with people they don’t know, i completely recommend Tribe as it is very easy to get started and their team is always happy to help.

If they had to improve something it would be really nice if they had a mobile app although you can add it to your home screen on apple devices. Another great thing would be to have more layout options like one a bit more like Instagram.

During lockdown was a tough time for everyone and keeping in touch was what kept people through it. Tribe helped us keep in touch with everyone and only those people with no worry about other people joining.

My community mostly hates using Facebook, and Tribe is a very familiar platform for us to use. We've created mentor groups inside of our Tribe as well as community leader. It has become a key way for us to communicate upcoming online events, and we are excited to continue to use more integrations of Tribe.so. Another key feature we love about Tribe is the fact that we can also have direct messaging. This has been powerful for us and our users of our product. Thank you Tribe

Shortening of our posts do not have any line breaks.

Nothing at the moment.

Tribe has been so easy to set up for this non-techy community manager! I especially appreciate all of the community support resources that are available - and that by searching through them, I'm also learning how the community can function since they use all the features they're helping support!

It’s a new format, so I don’t know how to use all the many tools yet.

We’re creating a community that will connect beta app users as well as potential users to troubleshoot issues and build support and community.

Tribe has been a brilliant addition to our organisation. Working with young people we have been able to provide them with a safe space to share and connect and to showcase their work. It's been easy to navigate and we are enjoying learning all about its features and benefits. Highly recommended.

Some issues with participants logging on through their mobiles

We are creating a safe space for young people to share with each other, creating confidence before they share publicly. We work specifically with young women and it has been great to offer them this , especially during the Coronavirus crisis. They can connect and we can oversee and moderate.

It's ability to integrate with our Saas platform and become a core integral feature we offer to our users.

I'd like to be able to filter and sort posts made by people in the community. I would also like to have notifications pop up similar to Facebook. and have highly targeted notifications/links to post that are most relevant to segments of users

benefits - building an ecosystem with our target market

Since using Tribe, I've found that the platform is easy to use and fairly intuitive. The things I haven't been able to figure out, I've been able to find really quickly through Tribe's own community page. This, by far, has been one of the easiest investments and exciting platforms I've used to date.

Some functions are unavailable at the moment, the biggest disappointment at the moment is a chat feature within the platform. There Telegram integration, which is really nice though.

The Tribe platform has allowed me to build a community of like minded individuals in an area not bombarded by ads and other nonsense.

I was very pleasantly surprised at how straightforward the implementation was. Our account manager Eli did a fantastic job walking us through the setup process and sharing useful recommendations based on her experience. Platform administration has also been very easy, and Tribe has proved very effective in activating our user base.

We did receive some feedback from users that the platform could have been more intuitive, particularly in the way content is aggregated / displayed on the news feed.

We are primarily using it for employee engagement, and it has been fantastic. The customizable, automated leaderboard was a major contributing factor in our decision and so far it has paid off since we finished the implementation a couple of months ago. Overall, I've been very happy with Tribe.

The flexibility of the platform is great. When it comes to content structure or design, you can get creative. I also really enjoy the additional apps available on the app store as well as the amazing team behind Tribe. The team is super responsive and great in thinking along.

I wish there was a better build in analytics tool. However, with their webhooks, api and integrations with some tools like Amplitude they do give good alternative solutions for this.

There was a Facebook group of Pipedrive users created by one of the users in the past. We saw a need for our users to meet-up, connect and learn from another. However, the search on Facebook is bad and it's just one endless feed of information. With the Tribe platform we can beautifully split up posts and discussions with specific topics or even in specific channels.

We are from financial services domain and were in search for a software solution to create client community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.

They don't have a mobile app, but their native integration with popular mobile messaging apps solves the issue to a larger extent.

Our goal was move to an efficient and interactive way of customer communication which would keep our clients engaged and connected with our services. We are definitely witnessing better response from the clients and their satisfaction has also increased.

Our community is a space to provide feedback on our products and to foster a direct line of communication between our users and the product team. What we like about bettermode is that we can use the different spaces in the tool to ask questions, create forums, post ideas, hence attending the different needs of the purpose of our community.

Somethings we have to do manual,- like adding users to a group of spaces- and at the moment we would need to scale the community this might become complicated.

It is the platform we use as a centralized space to ask questions and scale communication with our final users while they are providing feedback to our team.

The support I've received from the team has been exceptional, and I'm impressed with the platform's continuous improvement based on customer feedback.

While I find Bettermode's platform valuable, I hope to see the addition of essential features like webinars and a mobile app version soon. These additions would significantly enhance community building and provide more flexibility for users.

Bettermode's multi-language interface and translation features have been instrumental in fostering a global community, breaking down language barriers and enabling users from diverse backgrounds to connect and collaborate seamlessly.

A customização é excelente! Consegui fazer bastante coisa! O atendimento é bem atencioso.

Não há o que eu não goste, mas há pontos de melhoria, como: Disponibilizar a tradução já no básico e disponibilizar relatório para acompanhamento de campanha de indicação dos membros comuns.

Tinhamos uma solução própria de perguntas e resposta, mas bem restrito. Com a plataforma, conseguimos conectar clientes e não clientes de todo o país e oferecer muito mais que um simples fórum de perguntas e respostas.

My experience with Tribe has been one of adaptive ingenuity and innovation. The staff is constantly offering updates and add-ons in response to feedback. Their customer service is excellent, (except on the weekends😎).

My only issue is that they are closed on weekends.

They are supplying a platform that I need, I need IT support that has nothing to do with their services.

Tribe is the easiest, simplest way to launch a community for your brand. They have removed the technical hurdles to allow coaches, consultants, and freelancers to thoughtfully host a vibrant community of supporters, clients, and prospects.

With its ease comes limitations - there are very few ways to make it "yours", other than changing brand colors and graphics.

I have been able to implement a Community-building tool within minutes (totally customized within hours), rather than spending days, weeks, or months overseeing a custom solution.

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The app integrations and all the features that makes tribe a game changer for creating and managing community.

The features that can be accessed through app integrations should be native in Tribe.

The tribe community is helping me create and manage my community in the best possible way.

I've definitely enjoyed using tribe. You have streamlined access to different groups and topics, and I love how when a question is posted you can choose to submit a "comment" or an "answer" - this allows the author of the post to easily differentiate from all responses and go to the most relevant one's. Additionally, the ability to "follow" a post is a great one to stay updated on a particular topic that you're looking to learn and grow in. Most importantly, the Tribe team has invested in our community and been receptive to our feedback, which clearly shows they have a customer-centric approach to their work. I'm eager to see all the enhancements that will be launched in the coming weeks and months.

Answers to posts show up in the feed. I rather just see the posts and open them if interested.

- Bringing together an international community - Deep diving into subjects of interest - Learning from industry experts and connecting with individuals who add value to my professional life.

As someone who’s been really interested in community software for years (and who’s used Buddypress and BBPress since 2016), I must admit that Tribe is one of the best tools I have found for the job. It creates a modern approach to community discussion which my team loves. The forum tool, for so long experienced little growth; the static nature of forums has made teams and communities switch to platforms like Discord or Slack, which possess disadvantages including inconvenient threading, the inability for messages to be indexed and horrible user profiles. Tribe is one of the few platforms that has created a home page for forum communities that people want to use. The home page is dynamic with gamification elements, channels take the place of boards in forums while maintaining the same functionality, and it means that Tribe feels like a community chat platform with the functionality of a forum, but the UX of a beautifully crafted Slack or Discord competitor - which it will be.

As a proponent for open-source software and development, I am disappointed that Tribe is not open-source because I feel that so many people that use Tribe for their communities would have so much to give and offer Tribe through developing, however, this is something that doesn't really matter and regardless the project is going to go in the right directions, as seen by the recent update history. Richer user profiles with galleries (like in Buddypress) are something I missed after using Buddypress, and for someone who moderates/maintains a community that shares a lot of files a dedicated file space attributed to users and groups would be excellent. Deep linking with tools like Github & Gitlab for issues and discussions would be good; a lot of developers discuss their software on platforms like Tribe and this is something that I feel is quite important. The pricing plans are relatively expensive but if you can afford it, it's worth it.

I'm finding that my community is enjoying using the forums more and we've seen a dramatic increase in posts after switching to platforms like Tribe - we're still trialling multiple platforms (Buddypress, Discourse, Gitter, etc) but the community does love tribe!

The ability to customize the header and URL allowed for a seamless integration, look and feel from our own website. One of our favorite features is the Reputation Score, which encourages members to actively participate in discussions to receive points.

Sometimes it is unclear how to make certain changes however on the Tribe Community many people and employees share alternative solutions.

Our company has been very happy with Tribe's features and functionality. We wanted to create a community for pharmacy technicians to interact with one another under the umbrella of our certifications and brand as a whole. We looked at a few other companies but ultimately chose Tribe as they had all of the features we needed for a lower price. Although we haven't officially launched to the public yet, the site has been useful both internally and externally as we utilize both secret, private, and public groups. By offering access to an early group we have seen the site's value as individuals share personal experiences, ask questions and help one another.

Tribe is a very good community/forum package: easy to set up, feature-rich, and well-designed. Tribe's team is extremely helpful and supportive, open for suggestions and happy to help - even with the Free product.

Push notifications are not integral, and although available via addons - they are still fairly difficult to set up.

Tribe enabled us to quickly create and deploy a community platform, with a well-rounded, stable, mobile-friendly solution.

To me, Tribe is a great business opportunity. It's like having "your own FB", but without the ads, without millions of cat videos, without all those millions of posts you do no want to see or read (if you do not want them as the host). If you take a small amount of money from every user, you can make a lot of money. That's my business goal in using Tribe.

Dislike? Probably a possibility of adding audio files directly would be great.

Sharing knowledge, giving the opportunity to others for sharing their knowledge, gaining followers.

I really like their customization tool - adding and removing blocks along with embedding, html, and their call to actions. I use them daily.

Although improved, the analytics could be refined more. Not having a native onboarding sequence for members makes it more difficult to onboard them properly therefore, they are not using the community optimally.

It is bringing together our members who are spread globally worldwide. It allows them to connect, share resources and best practices, and have a support system in an otherwise isolating career.

Tribe has been a good platform for laying the foundation for our community. I chose it for its intuitive, clean interface and overall functionality. Getting members to use it consistently is challenging. It's a good repository for information but it's not an effective way for members to communicate with each other.

Not having an app or further developing functionality. The instant message feature is useless. The slow response time for customer service requests is painful.

Connecting easily with busy people.

- Rich functionality - Good UI - Quick onboarding

- Misleading marketing & functionality - False advertisement of multi-language support - Censorship on the Tribe's own forum when providing raw feedback

None, since they lied about multi-language support.

The platform was great and had potential, but they will abandon you as soon as they get the chance leaving the following you created and the hard work you put in, in the trash.

They have horrible support and are willing to leave clients behind even if they supported them in the beginning. If you are building a community, might as well use Facebook, they will be here a while and this company, with the way they act, will not.

None, they deleted my account simply because they didn't want to bother upgrading my community to 2.0. It's not my fault I signed up at 1.0. Any question you ask is quickly removed.