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Jira Issue Tracking Software logo
Jira
4.3
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Jira Reviews: 4.3/5 — Solid Choice

Jira Overview
What is Jira?

Jira is a project management software for team planning, tracking, and project management. The platform allows for better project transparency and collaboration through tools and integrations that are designed to boost team and project efficiency.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
Social Media
Managed by:
AS
Aleksandr Shelestov
Founder
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Jira Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Jira Features
Activity Log
API Access
Attachment Support
Audit Trail
Automated Issue Escalation
Automated Task Assignment
Bulk Issue Update
Collaboration Tools
Customer Portal
Custom Fields
Customizable Templates
Customizable Workflows
Jira Media
Jira video thumbnail
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Jira 4
Jira Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 11, 2026
Jira Issue Tracking Software logo
5,704 Jira Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Feb 08, 2024
 Source
Overall Rating:
5.0
Ramana M. avatar
Ramana M.
Service Now Developer
Share
"Jira - the best tool for developers"
What do you like best about Jira?

Jira gives the capability to follow agile methodology in the project. It is the best tool for agil methodology

What do you dislike about Jira?

User Interface need to be improve more user fiendly.

What problems is Jira solving and how is that benefiting you?

Jira solved bug tracking problem in the prodcut development. One of the best project management tool is Jira. We can easily track the bugs of the product and able to rectify the bugs timely.

Small Business (50 or fewer emp.)
Feb 07, 2024
 Source
Overall Rating:
5.0
OA
Olumide A.
Founder
Share
"I realy love Jira, it helped me manage the task of my developers well enough"
What do you like best about Jira?

The JQL functionality is perfect and as well as the active sprint layout

What do you dislike about Jira?

The 10 user limit restriction on free trial

What problems is Jira solving and how is that benefiting you?

It is solving time management problem and complacency of developers for me, It made me to understand and know who is working among the devs

Mid Market (51-1000 emp.)
Feb 04, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best issue tracking software"
What do you like best about Jira?

Jira is the issue tracking software simplest to use with a nice UI and really flexible

What do you dislike about Jira?

The dashboard and reporting tool are really basic and I'd like to have much more flexibility and customization

What problems is Jira solving and how is that benefiting you?

It tracks all the issues and bugs and let me provide reporting to management

Enterprise (> 1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
RS
Ray S.
It Project Manager: Cx: Enterprise Applications
Share
"The Best of the Best in product management, JIRA is a well established task solution"
What do you like best about Jira?

JIRA utilizes a lot of basic task management functionality which is ideal for task owners, but as a PM you can really shine with advanced report views, ability to add custom fields, and use EPIC links.

What do you dislike about Jira?

JIRA's base product does fall short on the PPM side of program management. Resource management and timeline availability are not included without add-ons. Often companies using JIRA extract project tasks into Excel or other tools to summarize progression with workload reported such as Clarity or Smartsheet.

What problems is Jira solving and how is that benefiting you?

Task management has been key, creating roadmaps in recent editions has also been extremely valuable to organizations trying to adapt to a 3 or 5-year product roadmap. JIRA does provide an easy-to-use interface, flexibility, and support of templates, KANBAN boards, and even custom status workflows.

Small Business (50 or fewer emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
RS
Raj S.
Product Lead
Share
"Must have tool for agile developers team"
What do you like best about Jira?

Manage tasks, user stories, sprints, and epics very easily. Purchase the plan and go live in 5 minutes. In the marketplace many templates and integrations are available or all major tools used by developer teams.

What do you dislike about Jira?

Pricing is too high. If you are using the freemium version, when your usage reaches where the paid plan is required, you will find it too much costly and very hard to switch to other tools as well.

What problems is Jira solving and how is that benefiting you?

It helps to keep track of bugs, product feedback, and current development work. It is helping team members to collaborate with others and solve issues promptly.

Enterprise (> 1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Jira: Software Management tool"
What do you like best about Jira?

In Jura, you can write the stories and groom it to developers. And also you can assign the ticket to the respective developer. Once development is completed, then you can assign the ticket to QA. And QA can test the ticket and if there are any bugs, QA again will create the bug tickets. Once everything is done. QA will close the tickets. You can create the epic for stories etc. lot more options.

What do you dislike about Jira?

Nothing at the moment, if I found anything will let you know.

What problems is Jira solving and how is that benefiting you?

Product management

Mid Market (51-1000 emp.)
Jan 31, 2024
 Source
Overall Rating:
5.0
MG
Manibhushana Rao G.
Product Manager
Share
"JIRA for Prod Management"
What do you like best about Jira?

Creating end to end user stories and planning the entire release cycle within the scope of product roadmap

What do you dislike about Jira?

Dashboards even though user friendly at times not helpful in the user journeys

What problems is Jira solving and how is that benefiting you?

Entire product management , end to end product development to release management

Small Business (50 or fewer emp.)
Jan 30, 2024
 Source
Overall Rating:
5.0
KP
Keoun Woo P.
Founder
Share
"jira 사용 후기"
What do you like best about Jira?

jira를 사용하여 업무 관리를 효율적으로 할 수 있다. 팀원 간의 역할 분배도 가능하다.

What do you dislike about Jira?

단점까지는 아니지만, jira를 처음 사용하는 입문자에겐 다소 생소할 수있을 거 같다.

What problems is Jira solving and how is that benefiting you?

업무 분배 문제 해결 등 팀의 업무 효율을 상승시킬 수 있다.

Mid Market (51-1000 emp.)
Jan 29, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best product management tool"
What do you like best about Jira?

The magnitude of customization provided by JIRA for product and project management is excellent. This helps in building jira projects specific to your product or business needs.

What do you dislike about Jira?

There is a learning curve (not steep) to get accustomed to basic functionalities of jira and also the additional powerful features. So I believe that the onboarding experience and help section could be better.

What problems is Jira solving and how is that benefiting you?

Product or project management requires a steady streamlined flow to track the sprints and overall work items, which jira is doing very nicely.

Mid Market (51-1000 emp.)
Jan 29, 2024
 Source
Overall Rating:
5.0
RY
Rishi Y.
Founder
Share
"Most Comprehensive and one stop solution for Project Management"
What do you like best about Jira?

I liked Jira because it can integrate with various apps like GitHub, Slack, Teams, etc. It becomes a single go-to software through which we can manage multiple workstreams. We can track user stories, related tasks, and subtasks under planned roadmaps and timelines. Custom Workflows and Automation as a plus.

What do you dislike about Jira?

Nothing as such. But probably some improvement (addition of more options) can be made in the area of triggers/actions for automation.

What problems is Jira solving and how is that benefiting you?

Software Development, Project Management, Software Release Version control, Bug Tracking.

Enterprise (> 1000 emp.)
Jan 26, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Good overview for the team backlog and capacity"
What do you like best about Jira?

kanban board, great flexibility for tasks as you can add any field that you want

What do you dislike about Jira?

Nothing i am aware of, have been using Jira for the last 9 years for different projects

What problems is Jira solving and how is that benefiting you?

Release management, daily tasks within the team, kanban board to follow what everyone is working on and monitoring the backlog

Mid Market (51-1000 emp.)
Jan 24, 2024
 Source
Overall Rating:
5.0
Hemant I. avatar
Hemant I.
Director Of Engineering
Share
"Great product for tracking bugs and feature"
What do you like best about Jira?

Ease of use, good customer support and lot of features

What do you dislike about Jira?

Nothing about Jira, it is a great product and very well accepted by the community

What problems is Jira solving and how is that benefiting you?

It helps us to keep track of our feautres and bugs and helps us to give us a quick status. Also it has lot of internal graphs that we can use to give high level view to the management

Mid Market (51-1000 emp.)
Jan 23, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Keeps your inbox less busy"
What do you like best about Jira?

Jira ticketitng system is beyond brilliant. The time tracking for SLA's, ticket status options and ability to write internal notes or reply to the customer are all very helpful tools. It keeps basic employee queries from cloggin up your inbox.

What do you dislike about Jira?

Can't think of anything that stands out.

What problems is Jira solving and how is that benefiting you?

Jira is helping us with tracking employee queries and requests and our timeframe for responding & resolving these instead of having them come into our inboxes where email threads are harder to track and manage.

Enterprise (> 1000 emp.)
Jan 23, 2024
 Source
Overall Rating:
5.0
AN
Akash N.
Founder
Share
"Best tool for project management!"
What do you like best about Jira?

The tracking system of Jira is great and accurate. From the start to the end of a project, the platform manages and notifies every change made to it and even notifies when the project gets assigned to someone else. Such notification and tracking helps users to focus on the project more and keep them updated regarding the same.

What do you dislike about Jira?

There is no chat or real-time conversation tool available, due to which, in case of specific requirements or changes needed in the project, clients or users have to comment on it and wait till the user responds. Other than this, the experience has been great with Jira.

What problems is Jira solving and how is that benefiting you?

Jira is a platform that keeps track of the progress of a project from its start to its end. It also notifies about any changes needed or updation done through mail as well on the web, which helps the user to be up to date about the project they are working on.Even splitting of large projects to be divided among team members has become very easy due to Jira.

Mid Market (51-1000 emp.)
Jan 21, 2024
 Source
Overall Rating:
5.0
SS
Samraat S.
Lead Software Engineer
Share
"Best tool for Bug tracing and Project Management"
What do you like best about Jira?

I find Jira impressive due to its versatile project management capabilities. Its centralized platform effectively tracks tasks, issues, and projects, fostering collaboration among teams. The ability to customize workflows, utilize reporting features, and integrate with various tools makes it a popular choice for agile development and project tracking.

What do you dislike about Jira?

I find Jira challenging initially due to its complexity and learning curve. Although customization options are powerful, setting them up requires careful management to avoid a complex configuration. The pricing model, particularly for larger teams, could be seen as a drawback for some organizations.

What problems is Jira solving and how is that benefiting you?

Jira addresses challenges in project management by providing a centralized platform for task and issue tracking. Its versatility benefits me by enhancing collaboration within teams, streamlining project workflows, and offering reporting features for better insights. The customizable nature of Jira allows for tailored solutions, contributing to efficient agile development and project tracking.

Small Business (50 or fewer emp.)
Jan 19, 2024
 Source
Overall Rating:
5.0
MC
Mircea C.
Founder
Share
"Jira is a highly effective tool for managing and tracking software development projects"
What do you like best about Jira?

Jira's user interface is intuitive and user-friendly, which is beneficial for QA teams who often deal with numerous test cases and bug reports. Jira seamlessly integrates with various test management systems which enables QA teams to create, manage, and track test cases directly within Jira, providing a centralized platform for all testing activities.

What do you dislike about Jira?

Out of the box, Jira does not focus extensively on test case management. Teams frequently need to integrate with third-party test management tools to handle detailed QA processes effectively.

What problems is Jira solving and how is that benefiting you?

Jira fosters collaboration through features like comments, @mentions, and shared dashboards. This enhances communication within the QA team and between QA, development, and other stakeholders, making it easier to clarify requirements, discuss issues, and track decisions. Jira’s reporting features are quite extensive, offering various reports like burn-down charts, sprint reports, and velocity charts. These are valuable for QA teams to track progress, identify bottlenecks, and assess the overall efficiency of testing efforts within the project lifecycle.

Mid Market (51-1000 emp.)
Jan 18, 2024
 Source
Overall Rating:
5.0
NP
Nandini P.
Qa Engineer
Share
"Using JIRA in the trenches: A tactical investigation of agile mastery"
What do you like best about Jira?

Capable of adjusting to different project management methodologies, especially Agile ones. Changes to the workflow, dynamic boards, and simple transitions between Scrum, Kanban, etc. are made easier.

What do you dislike about Jira?

Those looking for a more straightforward solution may find the platform's extensive capability to be a drawback.

What problems is Jira solving and how is that benefiting you?

1. Jira helps the team navigate the many tasks and deadlines of project management. 2. The platform functions as a hub for epics, storylines, and subtasks, as well as a collaborative workspace. 3. It keeps track of user stories, defects, and issues in software development.

Enterprise (> 1000 emp.)
Jan 17, 2024
 Source
Overall Rating:
5.0
Juan Esteban M. avatar
Juan Esteban M.
Senior Managing Director
Share
"All the problems presented are organized under Jira's law"
What do you like best about Jira?

Jira offers you the possibility to develop jobs with a specific pattern that match your group's specific procedure. This elasticity gives groups the ability to change Jira according to their particularities. Jira supports agile delivery methods, including Scrum and Kanban. It offers agile workbenches, a work-in-progress manager and milestone planning tools to support groups in managing their work in an effervescent way. Jira is notable for its difficulty tracking capability, this enables groupings to create, distribute, prioritize and track issues and labors over the course of their existence cycle. Each issue can have additional information, files and comments. Jira provides customizable dashboards that allow you to view project progress, track key performance metrics, and generate various documents and graphs.

What do you dislike about Jira?

While Jira is a great product, here are some parts that I didn't like: Complexity: Jira may be overwhelming for novices due to the variety of features and configurations. Steep knowledge curve: Learning to use Jira in a neat way can take time, particularly for staff members who are new to the app. Customization overload: Although Jira is known primarily for its customization, it can also lead to complexity and inconsistency if not managed properly. Performance issues: Some users have reported problems with performance, specifically with respect to large amounts of difficulty or users.

What problems is Jira solving and how is that benefiting you?

Jira Software is a versatile project management and difficulty detection program conceived by Atlassian. It offers a variety of customizable workflows, project administration assistance, strength for difficulty tracking, ability to integrate, and a wide range of features to enhance project administration. My group can delineate custom areas, difficulty types and permissions, making Jira specialized for particular needs. Provide additional search, reporting and dashboard features, plus routing and automation that aim to increase throughput. Provide a rich complementary ecosystem for third parties. Through Atlassian Marketplace. With active community support and mobile accessibility, Jira Software is a complete solution for managing projects, especially in the context of software development and related technology.

Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
Kunal M. avatar
Kunal M.
Founder
Share
"Best project management tool of year 2023"
What do you like best about Jira?

Jira is a powerful tool specially for complex project management senarioas, its primary function of issue tracking which provides platform for managing task, bugs and project issue, it is very easy to use, and easy to implement for new joiners, and these days all organizations frequently using this tools. It has a very big wider community support in any issue. Easy to integrate ongoing project. It has 24x7 customer support for user.

What do you dislike about Jira?

User interface design, little bit complex for new user

What problems is Jira solving and how is that benefiting you?

As a software engineer, we are daily using JIRA for our project management and bug-tracking. Jira is a transparent project management tool for developers tester product owner and manager.

Small Business (50 or fewer emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
MS
Murtaza S.
Software Engineer
Share
"A Leading Project Management Platform and My Personal Favorite"
What do you like best about Jira?

I like Jira because it's easy to use for projects. It helps us work together, track progress smoothly, and fits both agile and traditional methods. It's my favorite tool.

What do you dislike about Jira?

I like Jira, but it can be a bit confusing to use. I wish it was simpler in some parts. Also, it doesn't have all the money features I need. But, it's good for most things

What problems is Jira solving and how is that benefiting you?

Jira helps me with my work. It keeps a list of tasks for projects, whether we work fast or in steps. I see what's done or needs doing, and my team uses it together. It works with other tools too. But, for money things, we use a different tool.

Mid Market (51-1000 emp.)
Jan 12, 2024
 Source
Overall Rating:
5.0
Gulam G. avatar
Gulam G.
Software Engineer
Share
"My Experience with Jira"
What do you like best about Jira?

One of the best things about Jira is its flexibility and customizability. It can be adapted to fit various project management methodologies, such as Agile, Scrum, Kanban, and more. Additionally, its extensive range of features, including issue tracking, customizable workflows, and reporting, make it a versatile tool for managing projects of different types and sizes.

What do you dislike about Jira?

While Jira is a powerful tool, some users find its learning curve to be steep, especially for beginners. The interface can be complex, and setting up custom workflows and configurations may require some time and effort. Additionally, depending on the scale of the project and the number of users, the licensing costs for Jira can be a concern for some organizations. However, despite these challenges, many users find that the benefits of using Jira outweigh these drawbacks once they become familiar with the tool.

What problems is Jira solving and how is that benefiting you?

Jira solves problems like tracking tasks, customizing workflows, integrating with dev tools, providing insights, supporting Agile, and enabling collaboration. This benefits me by improving project visibility, streamlining workflows, and enhancing team collaboration.

Mid Market (51-1000 emp.)
Jan 12, 2024
 Source
Overall Rating:
5.0
VZ
Valeria Z.
Founder
Share
"A Robust PM Tool with Room for Improvement in Carryover Management and Dashboard Flexibility"
What do you like best about Jira?

Jira is a powerful and user-friendly project management tool that streamlines collaboration, boosts productivity, and ensures seamless workflow integration.

What do you dislike about Jira?

I find Jira lacking in carryover management and yearn for a more flexible approach to building dashboards, where I can set up queries to tailor widgets to my specific needs.

What problems is Jira solving and how is that benefiting you?

It helps teams collaborate more efficiently, maintain transparency, and streamline workflows, ultimately enhancing productivity and project success.

Mid Market (51-1000 emp.)
Jan 11, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Awesome tool for teams and organizations"
What do you like best about Jira?

the way that could be linked to a lort of other tools and track every move on every task

What do you dislike about Jira?

is not a very intuitive tooland needs improvements on UX

What problems is Jira solving and how is that benefiting you?

Help to track jobs and tasks and also get a better organization of every step of a project

Enterprise (> 1000 emp.)
Jan 09, 2024
 Source
Overall Rating:
5.0
DV
Derwin V.
Founder
Share
"Jira has been developed to organize the way you report incides every day, enjoy it."
What do you like best about Jira?

Jira is one of the most intuitive services ever developed. The easier implementation on your daily basis is amazing. When you use it every day, you will notice how ease you can interact with it and how great it integrates with other services. The features are amazing even though those features depends on the each business. I use every day and I rarely have had any issues. The customer support is great and it works perfectly fine whenever you have to report anything.

What do you dislike about Jira?

Something I would prefer to get changed is the interface. I mean the current interface is amazing, however sometimes you need to do something in a small part of the software so popup windows while using one particular option would great. Other than that, everything works perfectly fine.

What problems is Jira solving and how is that benefiting you?

I personally use it more cloudly, but we make reports thorough it and create specific actions using the coding button. We can get a report/history of all the events recorded and the progress of each of them.

Small Business (50 or fewer emp.)
Jan 07, 2024
 Source
Overall Rating:
5.0
Jabes V. avatar
Jabes V.
Scrum Master
Share
"Easy peasy user interface!"
What do you like best about Jira?

It is a great task management tool for both individual and corporate use. Ease of use and good number of features.

What do you dislike about Jira?

System integration must be improved to allow interaction between Jira and external softwares.

What problems is Jira solving and how is that benefiting you?

As a CSM, Jira allows me to manage my team efficiently and carry out effective communication across tiers.

Enterprise (> 1000 emp.)
Jan 06, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"My experience of using Jira for more than a decade"
What do you like best about Jira?

I like the way Jira supports integration, for example guthub repositories are automatically referenced in Jira. The ease of use of Jira makes it perfect to onboard new colleague.

What do you dislike about Jira?

Sometimes Jira takes ages to load even though my internet speed is good. Jira should improve this.

What problems is Jira solving and how is that benefiting you?

Jira helps to manage the overall software, be it bugs or new feautures. It helps collaboration between different roles like developer, tester and product manager.

Small Business (50 or fewer emp.)
Jan 02, 2024
 Source
Overall Rating:
5.0
FT
Fatema T.
Lead Specialist
Share
"JIRA - An all in one Project Management Tool"
What do you like best about Jira?

JIRA has made it easier to track bug throughout the whole SDLC.

What do you dislike about Jira?

Limited file size to upload, integration with other systems are complicated

What problems is Jira solving and how is that benefiting you?

Tracking bugs and product management throughout the software development lifecycle.

Enterprise (> 1000 emp.)
Dec 29, 2023
 Source
Overall Rating:
5.0
Siddhu K. avatar
Siddhu K.
Software Engineer
Share
"JIRA the project management tool."
What do you like best about Jira?

Jira is easy to use. we use it daily for our project management. Jira provides us labels like p1,p2 and p3 based on the priority of the task we pick them to the sprint. Other cool feature is we can link our bitbucket account so that when our code is merged. It will be updated in jira as well. If the issue is bigger, we have the option to create child issues, which can simplify development for the developer.

What do you dislike about Jira?

I dont have any dislikes for the Jira Software.

What problems is Jira solving and how is that benefiting you?

we can easily manage the project and track the progress of the issues.If we find any bugs we can easily create new issues and add them to the backlog.

Small Business (50 or fewer emp.)
Dec 26, 2023
 Source
Overall Rating:
5.0
Shiny C. avatar
Shiny C.
Senior Engineer
Share
"Fantastic project management service"
What do you like best about Jira?

- Project, Epic, and Label helped me to organize the ticket and progress - StoryPoint and priority helped us to prioritize the task - Powerful integration

What do you dislike about Jira?

- UI loading Slowly - Complex UI - Video Player is buggy

What problems is Jira solving and how is that benefiting you?

- Management project progress - Update the status of the task It provides clear notification and activity updates which helps us be more transparent.

Mid Market (51-1000 emp.)
Dec 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"well organized project-management tool"
What do you like best about Jira?

Just we can create any project and add specific team member whose is capable to complete or assign for that task. We can create story for any task or issue and assign to any member.

What do you dislike about Jira?

The cost of Jira may be too high for startups or small teams with tight budget.

What problems is Jira solving and how is that benefiting you?

Because it maintains track of each job and allocated team member, remote work has become easier.