LiveHelpNow Pricing Overview

We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites.

Pricing is based on per user and can be costly if you have many agents to monitor chats.

Great way to integrate online chats with web visitors and customers.

We've used a few different chat programs before, and Live Help Now offered the most features for a a lot less money compared to those other chat programs.

At this time we dont have any complaints

Immediate assistance for customers with questions

Ease of use, customization and pricing.

I have not come across such a feature that is not likeable

Live chat and customer support

Telinta provides cloud-based softswitch solutions to VoIP service providers around the world. We use LHN chat to gain new sales prospects by placing the chat icon on our webpage so that prospects can contact us for more info. Nearly everyone who opens a chat successfully completes it, providing us with their name, email and phone/Skype contact info, and agreeing to receive more information from our sales team. We service telecom companies all over the world, so many of them are more comfortable with written English via chat than with spoken English by phone. LHN also enables us to store "canned" responses, pre-worded and ready to use for questions that are frequently asked. What do you do? What are your prices? How can I learn more? LHN's "canned" replies enable us to provide a carefully worded answer without re-typing it over and over. For example, to deliver a canned response the operator merely types in the first couple letters of the name of that response (ie, prices, intro, goodbye, etc). This means fast, accurate responses. We actively promote LHN to our customers to use in their own business too.

The very first chat of the day sometimes takes longer to open than subsequent chats. This may be unique to my own system, as my Instant Messenger client (separate from LHN) also takes longer to open the very first chat of the day too. It would also

Our customer prospects vary greatly, from small-to-medium sized telecom businesses, to one-person entrepreneurial start-ups, all in many times zones, countries and cultures. We use LHN for opt-in pre-sales chat, and have found it to be very effective as a tool to enable prospective new customers to take it to the next step.

Visitor tracking and analytics are very helpful.

The price is a little high compared to the competition.

Using LiveHelpNow really aides in determining which digital campaigns truly bring traffic to our sites.

This was extremely easy to get going in our business. I have no background and was able to get it up and running.

Currently, it is like we are growing with the company, which isn't the worst thing in the world, but we kind of learn with them on some things.

This gives us the flexibility to customize the tool to fit our needs. It has given us great insight to who is on our website and what they are looking at. Huge bonus that it syncs with Google Analytics.

Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available.

We haven't found anything yet to complain about with this product.

Increasing customer satisfaction and conversions.

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and industry. Other vendors make everything difficult and seem to want to go down the 3rd party route a lot of the time.

I would have to say the UI was looking a bit dated, but this is being worked on as we speak and should sorted shortly.

Unifying multiple brands under one service system. A service system that talks to our parent CRM very well, and let's us route inbound contacts based on this, as well as sending copies of conversations back to our CRM contact records.