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LiveHelpNow logo
LiveHelpNow
Real-time Customer Support
4.3
(150)
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LiveHelpNow Pricing Overview

LiveHelpNow Pricing Plans
Subscription
LiveHelpNow has 4 pricing plans, from $9.00 to $21.00. A free trial of LiveHelpNow is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Call Management
$9.00
/ month
Live chat and texting
$21.00
/ month
Ticket Management
$21.00
/ month
Knowledge Base
$21.00
/ month
Pricing information for LiveHelpNow is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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LiveHelpNow Pricing Reviews

Mid Market (51-1000 emp.)
Mar 13, 2018
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Good for the price "
What do you like best about LiveHelpNow?

The pricing is good and they do offer a non-profit discount which is great. However, the operator dashboard is very dated and sometimes it sends alerts and sometimes it doesn't.

What do you dislike about LiveHelpNow?

Like I said above I'm not a big fan of the user dashboard it seems super finicky. Also when my computer locks it kicks me off which can be a good thing if you leave for the day but bad if you just get up for a second and then forget to log back in.

What problems is LiveHelpNow solving and how is that benefiting you?

Helps us instantly chat with customers who are on our website.

Small Business (50 or fewer emp.)
Mar 23, 2015
 Source
Overall Rating:
5.0
AS
Anthony S.
Vice President Of Marketing And Sales
Share
"Cost Effective Chat, Easy to Use Features, Metrics and More."
What do you like best about LiveHelpNow?

Telinta provides cloud-based softswitch solutions to VoIP service providers around the world. We use LHN chat to gain new sales prospects by placing the chat icon on our webpage so that prospects can contact us for more info. Nearly everyone who opens a chat successfully completes it, providing us with their name, email and phone/Skype contact info, and agreeing to receive more information from our sales team. We service telecom companies all over the world, so many of them are more comfortable with written English via chat than with spoken English by phone. LHN also enables us to store "canned" responses, pre-worded and ready to use for questions that are frequently asked. What do you do? What are your prices? How can I learn more? LHN's "canned" replies enable us to provide a carefully worded answer without re-typing it over and over. For example, to deliver a canned response the operator merely types in the first couple letters of the name of that response (ie, prices, intro, goodbye, etc). This means fast, accurate responses. We actively promote LHN to our customers to use in their own business too.

What do you dislike about LiveHelpNow?

The very first chat of the day sometimes takes longer to open than subsequent chats. This may be unique to my own system, as my Instant Messenger client (separate from LHN) also takes longer to open the very first chat of the day too. It would also

What problems is LiveHelpNow solving and how is that benefiting you?

Our customer prospects vary greatly, from small-to-medium sized telecom businesses, to one-person entrepreneurial start-ups, all in many times zones, countries and cultures. We use LHN for opt-in pre-sales chat, and have found it to be very effective as a tool to enable prospective new customers to take it to the next step.

Small Business (50 or fewer emp.)
May 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Chat Product & Customer Support"
What do you like best about LiveHelpNow?

We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites.

What do you dislike about LiveHelpNow?

Pricing is based on per user and can be costly if you have many agents to monitor chats.

What problems is LiveHelpNow solving and how is that benefiting you?

Great way to integrate online chats with web visitors and customers.

Small Business (50 or fewer emp.)
Mar 12, 2018
 Source
Overall Rating:
4.0
KW
Kellen W.
Founder
Share
"Great Service and Value"
What do you like best about LiveHelpNow?

Easabillity of using software and platform. Easy to implement on website.

What do you dislike about LiveHelpNow?

Notifications on website, desktop app and phone app. Phone users should hear and receive a notification each time a customer sends a response, not just a notification for when a user starts a chat. Desktop app will make a noise and display a notification on monitor, but 50% of the time this notification does not work. Website notifications (on chrome) do not make sounds, nor have they ever made a sound.

What problems is LiveHelpNow solving and how is that benefiting you?

Best used for quick customer questions, explanations on how products work, or when customers ask for a discount code. Good for taking an entire order with as well.

Mid Market (51-1000 emp.)
Mar 12, 2018
 Source
Overall Rating:
4.0
DE
David E.
Founder
Share
"LiveHelp is easy to setup, utilize, and communicate with customers"
What do you like best about LiveHelpNow?

Easy to set up. Once download and configured agents were able to utilize and communicate with live customers. Customers have enjoyed working with live representatives and not having to use the phone. We are able to track and report on messages with our CRM.

What do you dislike about LiveHelpNow?

The price is wright and we do not have any dislikes!

What problems is LiveHelpNow solving and how is that benefiting you?

We have a catalog of over 72k parts and we can provide instant feedback while customer our on the website ordering parts.

Small Business (50 or fewer emp.)
Mar 15, 2018
 Source
Overall Rating:
4.0
CL
Chris L.
E Commerce Manager
Share
"Works well, room for improvement"
What do you like best about LiveHelpNow?

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

What do you dislike about LiveHelpNow?

The look and feel used to be dated, they've been woking steadily at improving that. It still lacks customer triggers on a per URL basis.

What problems is LiveHelpNow solving and how is that benefiting you?

LiveHelp allows our reservations agents help assist visitors to our site, walk them through our complex product offerings and get them down the funnel.

Small Business (50 or fewer emp.)
Mar 13, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great service and an invaluable tool for our ecommerce site."
What do you like best about LiveHelpNow?

Visitor tracking and analytics are very helpful.

What do you dislike about LiveHelpNow?

The price is a little high compared to the competition.

What problems is LiveHelpNow solving and how is that benefiting you?

Using LiveHelpNow really aides in determining which digital campaigns truly bring traffic to our sites.

Enterprise (> 1000 emp.)
Mar 13, 2018
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Helpful and prompt support"
What do you like best about LiveHelpNow?

The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree of quality and responsiveness.

What do you dislike about LiveHelpNow?

the outdated interface and user experience made it a big challenging to navigate as both an Admin and Operator, but it's changing quickly as LiveHelpNow seems to focus on improving technical functionality and what truly matters first prior to updating its look and feel to a modernized design.

What problems is LiveHelpNow solving and how is that benefiting you?

Building trust with leads and potential clients in a secure and private way they're comfortable with before they commit to using the service!