LiveHelpNow Reviews & Product Details

Overall layout, user friendly excellent tool

Customer support not fantastic, although acceptable

helpdesk ticket problems can be solved but not always as quick as I would like

It has some good features like monitoring clients in real time and the multitasking of chatting at the same time.

I did not really integrate with our system as well as some of the other chat systems out there.

All different departments to offer chat to our clients

Ease of multiple storefronts. Was able to implement it on our website a lot.

Lots of tech issues, constant outages.I remember being frustrated on it a lot.

Fast customer service, ease of satisfaction ratings.

I like the Chat ticket portal, which serves in place of email.

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

I have not yet solved any major business problems with LiveHelpNow.

The support team is pretty responsive and helpful.

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different types of chats on different pages with different access times.

We use chat to work with prospects real-time.

The template responses. And I lie being able to respond to customers on demand. I think this can save or close a deal.

The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating..

Customer service response is quicker.

My company switched over from Lync. I will say that there were less crashes.

I never had any issues with the new program but it was an adjustment from Lync.

Customer questions about coverages.

LIve Help Now was easy to use. However, there were several glitches in the program I incurred while trying to generate leads for the company I work for.

I tried to interact with customer support and they were very salesy and not helpful

I was using Live Help Now to generate leads for the company I work for. I was having some problems with the product and contacted the company. However, Live Help Now just tried to get me to buy more stuff and was completely useless. I would suggest another product, if you are looking for a product backed by a company with good people.

Livehelp now is easy to use, and fast. You can put your own canned messages.

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the setting, so I would assume most people just stay on default and enjoy a horribly bad user interface. The canned messages function is great, in theory but terrible in fact; you have to go through a couple of selection screens to get to the right message that you wanna send automatically, which makes it seem like it would be faster to just type out the message. As a user, you can get access to a completely useless admin panel, which doesnt allow you to do anything. Why even bother with this? I know this interface is more likely to be helpful to the actual administrator rather than a user, but then why let a regular user have access to it? Lastly, the actual software that you can install on the computer is just a carbon copy of the website client, but with more bugs so technically just complete garbage.

We needed a chat software, and we got just that.

It's easy to communicate with customers who need help The pops ups are impossible to ignore - this is a good thing!

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an administrator, even though I'm also a Tech Support member.

We implemented chat for marketing and inbound sales reasons initially. My department, Tech Support/Client Services, set up a separate click to chat for our specific customers who were cancelling. A rescue effort. The problem is the chat goes to the wrong department and doesn't allow me to access it. While I'm sure it's a user configuration error on my part, I can't find an email/contact information to get assistance.