LiveHelpNow Reviews & Product Details

The ease of use and setting up. It has been a great solution for our companies.

Probably the main thing we dis-like is when it goes down. Doesn't happen very often.

We can speak all languages with the built in translator.

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the input we've provided.

There are very few things we dislike. Our biggest need is better integration with our ERP system to get a better idea of the type of customer we're talking to (if it's an existing customer). LHN offers some basic solutions for this but the more advanced ones take IT resources.

Our goal is to keep customers from leaving our website if they have questions that our site hasn't answered.

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Occasionally we have issues where a customer is able to initiate a chat when there aren’t any operators online. Each time we’ve quickly confirmed that all operators are indeed logged out and have exited the system. We only become aware through a negative post-chat survey. We’re unable to replicate it in testing, but if this could be addressed, we’d appreciate it.

We’re able to provide our non-traditional students with customer service during times (ouside of 8-5, M-F) and in a way that is convenient for them.

Being able to troubleshoot as a team instead of always having to rely on help desk

Not applicable I have not seen any other or better chat tools

Save time and frustration

LiveHelpNow is a great tool that allows you quick, easy access to assistance and learning how to do new tasks

Sometimes it is laggy and it's all too easy to put the live chat in the background and forget about it

Getting quick, efficient assistance with a gamut of issues

That its there when you need it no matter the time or day

If the wifi or direct Internet goes out your out of luck

It provides information that I was unable to access and sometimes even direct in the right direction

Telinta provides cloud-based softswitch solutions to VoIP service providers around the world. We use LHN chat to gain new sales prospects by placing the chat icon on our webpage so that prospects can contact us for more info. Nearly everyone who opens a chat successfully completes it, providing us with their name, email and phone/Skype contact info, and agreeing to receive more information from our sales team. We service telecom companies all over the world, so many of them are more comfortable with written English via chat than with spoken English by phone. LHN also enables us to store "canned" responses, pre-worded and ready to use for questions that are frequently asked. What do you do? What are your prices? How can I learn more? LHN's "canned" replies enable us to provide a carefully worded answer without re-typing it over and over. For example, to deliver a canned response the operator merely types in the first couple letters of the name of that response (ie, prices, intro, goodbye, etc). This means fast, accurate responses. We actively promote LHN to our customers to use in their own business too.

The very first chat of the day sometimes takes longer to open than subsequent chats. This may be unique to my own system, as my Instant Messenger client (separate from LHN) also takes longer to open the very first chat of the day too. It would also

Our customer prospects vary greatly, from small-to-medium sized telecom businesses, to one-person entrepreneurial start-ups, all in many times zones, countries and cultures. We use LHN for opt-in pre-sales chat, and have found it to be very effective as a tool to enable prospective new customers to take it to the next step.

Kowledgeable support, multiple features to support fast and easy customer help, sales building, and performance measurement tools.

Agent Workspace 2.1 drastically different and requires transistion time (which LHN has provided.) Would like to see more Admin Help tools.

Instant access to help.

Besides the product, the Houston Methodist team greatly appreciates the staff at LiveHelpNow. They are fast to respond with easy resolutions to any issues that arise. Jared Brown has been readily available to assist with troubleshooting issues, training staff and exploring new ways to use the LHN technology to help us work smarter and not harder. Even the billing department is fast to respond! The analytics produced by LHN save staff a huge amount of time, as this was previously a manual process. Makes reviewing the products effectiveness a breeze!

Nothing against LHN, but we have not fully utilized the platform in regards to AI, call integration or their version of a chat bot due to using other vendors or security restrictions put in place by our organization. We utilize LHN as a tool to assist our HR support team, but as a health care organization we always have to tread lightly on potential data leaks. However, I can see how this tool is fantastic for sales or organizations that don't deal with personal health information. Glad to have worked with this vendor and commend them on their flexibility to make this an effective tool for our business needs!

Live chat reduces the number of inbound calls that our call center receives. Also presents the opportunity for employee's to text to chat with our HR support staff.

I love the personal touch provided by the support team. LHN has continued to evolve its products and these products have helped to revolutionize our business.

The reporting could be more precise and more easily transferrable.

It is providing an alternative way for customers to connect with us without having to call. The ChatBot has helped to create a consistent experience for our customer base.