LiveHelpNow Reviews & Product Details

Everything from the software to the easy to use instructions u don't have to Google or ask for help.everything u need is in front of u

I don't have no dislikes about the product I think it's great useable easy fun n manageable

Customer satisfaction

I like how easy it is to view who is on the site and the quick access that I have to knowledge and info about my company policies.

I think that the overall feel is a little outdated. I think they should improve how everything looks, and make it more aesthetically pleasing.

I have been able to provide customer support in a very effective way. I have seen my productively skyrocket as I can chat with multiple clients at once.

We use Live Help Now to chat with potential clients as well as answer questions and inquiries they may have without actually having to call.

The only issue we have is that I can not respond to inquiries through my email and the chat system app isn't very easy to use.

We use this for chat sessions as well as inquiries and tickets. It helps some of our clients that don't want to call us, to use this service and get an answer from us easily.

I like that you can see the clients information of where they are loggin in from along with their email.

I think it is a great app, there is nothing I dislike about it.

The app saves the customer a phone call and can get solved by a simple message.

LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.

The one part of the software that I do not like is that there is no way to make a certain user with greater knowledge higher no the priority list for callers. It would be nice to have a way to have most of the calls to one person rather than having it run round robin.

We are cutting back on phone calls, and that helps free our lines up for people who have more in depth questions, and need more time spent on the line for support, rather than looking for a quick answer.

I can have multiple agent and transfer chats between them. I can also integrate it into my system well.

The interface can use a bit up an overhaul.

We use the chat and it's excellent.

Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

Reporting could improve, for example, it would be niece to have the time it took to answer an individual chat, how much it spent in queue, etc.

Ease of use, we do not lose customers by using LHN

I like the ease of the system. I like where it offers different options to better help customers.

My biggest dislike would have to be that inability to add our own words. Such as we use the word "collet" however it always prompts us to change it to "collects"

We are able to connect with our customers and assist them with anything they need without having to call into our call center.

Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time

Mac app needs slight improvements, be de-coupled from safari engine used

Connecting with our customers on any channel they prefer

HIPAA compliance was the biggest thing for us which LiveHelpNow is certified in. No other chat software is. Ability for our patients to text for support is also unmatched. Our patients absolutely love it. Facebook messenger integration and ability to send funny animated gifs is a cherry on the cake.

We do not use knowledge base product and it would be great to remove this tab from the console.

Ability for our patients to get in touch with our staff via chat, SMS, facebook and email.