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LiveHelpNow
Real-time Customer Support
4.3

( 150 )

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LiveHelpNow Reviews & Product Details

LiveHelpNow Overview
What is LiveHelpNow?

LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging, live chat agents, enterprise-level reporting, KPI dashboards, and more.

Company LiveHelpNow, LLC
Year founded 2003
Company size 11-50 employees
Headquarters Wynnewood, Pennsylvania, United States
Social Media
LiveHelpNow Categories on Findstack
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5.0

( 1 )

$29.00/month
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Ask Questions about LiveHelpNow
What LiveHelpNow is best for?
How does LiveHelpNow compare to LiveChat?
What are the pros and cons of LiveHelpNow?
LiveHelpNow Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
LiveHelpNow Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
LiveHelpNow Media
LiveHelpNow video thumbnail
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LiveHelpNow Screenshots
LiveHelpNow screenshot 1
LiveHelpNow screenshot 2
LiveHelpNow screenshot 3
LiveHelpNow screenshot 4
LiveHelpNow screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 05, 2025
LiveHelpNow Logo
150 LiveHelpNow Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Feb 02, 2024
 Source
Overall Rating:
5.0
CC
Cheryl C.
Founder
Share
"Personal, fast support."
What do you like best about LiveHelpNow?

The platform is easy to use. When I have question, I receive very fast and persoanl service with easy to understand instructions. Jared has been so good to me.

What do you dislike about LiveHelpNow?

Some of the new tools are intimidating to me to set up.

What problems is LiveHelpNow solving and how is that benefiting you?

This has allowed us to communicate with cutomrs in real time, when they have questions. If it is after hours, they are able to leave a message for us to return as soon as we re-open. This cuts down on inbound phone volume and has given our customers a way to talk to us as we reduced our physical footprint.

Small Business (50 or fewer emp.)
May 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Chat Product & Customer Support"
What do you like best about LiveHelpNow?

We have been using LiveHelpNow for over 11 years. They have innovative online chat and support tools with your customer that is easy to integrate with your existing web sites.

What do you dislike about LiveHelpNow?

Pricing is based on per user and can be costly if you have many agents to monitor chats.

What problems is LiveHelpNow solving and how is that benefiting you?

Great way to integrate online chats with web visitors and customers.

Small Business (50 or fewer emp.)
Jan 06, 2022
 Source
Overall Rating:
5.0
Tim L. avatar
Tim L.
Lawyer
Share
"LiveHelpNow is the best chat program/company in the business."
What do you like best about LiveHelpNow?

The customer service is outstanding. The product itself is beyond anything I would have ever thought of.

What do you dislike about LiveHelpNow?

There is nothing that I dislike about LivehelpNow.

What problems is LiveHelpNow solving and how is that benefiting you?

I was paying way too much for an impersonal chat system. Also LiveHelpNow allows me to customize my responses.

Mid Market (51-1000 emp.)
Jul 29, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to Use - Great Support"
What do you like best about LiveHelpNow?

This is an easy to use tool for emails, chat and knowledge base. There is great support from the LiveHelp team with implementation and continued support as well. The canned responses are great and there is a robust reporting and analytic side as well.

What do you dislike about LiveHelpNow?

The text option for chat does not show what page the customer is on.

What problems is LiveHelpNow solving and how is that benefiting you?

We are solving email problems - we used to use a shared outlook inbox which caused issues with deletion and multiple people handling the same email conversation.

Enterprise (> 1000 emp.)
Jun 08, 2021
 Source
Overall Rating:
5.0
BH
Bob H.
It Manager
Share
"Excellent Support"
What do you like best about LiveHelpNow?

Excellent support when needed. Tons of features, very granular control.

What do you dislike about LiveHelpNow?

We have nothing to dislike at this time.

What problems is LiveHelpNow solving and how is that benefiting you?

We support Live Chat on multiple websites. Top level corporate site and several brand level sites. Works very well.

Mid Market (51-1000 emp.)
May 26, 2021
 Source
Overall Rating:
5.0
Santi I. avatar
Santi I.
It Support Specialist (I Iii)
Share
"Best customer service of any industry"
What do you like best about LiveHelpNow?

The customer service is amazing. Very quick in resolving issues and very supportive. Great system with great support staff

What do you dislike about LiveHelpNow?

Unable to steal support staff. Staff are great and loyal

What problems is LiveHelpNow solving and how is that benefiting you?

They taught me how to create triggers and build a knowledge base

Small Business (50 or fewer emp.)
Apr 28, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing Customer Service!"
What do you like best about LiveHelpNow?

Working with Oleg made all the difference in the world for myself and my team. He went above and beyond in ensuring all of our issues were handled immediatly. He took ownership, and I am so impressed with his follow up; he really cares that we are all working properly, I have never in all my years of working with a IT- Helpdesk person experienced such fantastic customer service; he represents LIVECHAT so well, you need 50 more of him for sure:)

What do you dislike about LiveHelpNow?

I hate to think he wouldn't be there the next time I reached out other than that nothing I would change

What problems is LiveHelpNow solving and how is that benefiting you?

nothing

Small Business (50 or fewer emp.)
Apr 27, 2021
 Source
Overall Rating:
5.0
DS
Daryl S.
Customer Care Team Lead
Share
"Our experience with Live Help"
What do you like best about LiveHelpNow?

Live Help has been a great partner for our company. The additional services they offer in addition to a great chat have allowed us to move our chat in directions we had hoped to go to much faster. The ability to change languages and have SMS chat has been awesome. The support provided by the company is excellent and you can never ask a question they don't answer. We love the live help challange!

What do you dislike about LiveHelpNow?

I have not had any bad experience with Live Help

What problems is LiveHelpNow solving and how is that benefiting you?

We had another chat service before Live Help. When we went in search of a better partner, we found Live Help. We wanted to provide the channel for our customers because they were asking for it. It gave us a personal connection on our website. We did not have bi-lingual reps and the ability to translate was an excellent plus. Being able to add SMS was also a plus. The ease of use and the ability to customize has been great.

Mid Market (51-1000 emp.)
Apr 26, 2021
 Source
Overall Rating:
5.0
RA
Robert A.
C
Share
"4 State Trucks"
What do you like best about LiveHelpNow?

Incredible customer service support and training.

What do you dislike about LiveHelpNow?

There is nothing not to like, lots of useful functions in this service

What problems is LiveHelpNow solving and how is that benefiting you?

It has helped our customers stay in touch with us regarding parts questions when the phone is not available. We also get very useful data that is accumulated ion the anylitics sections.

Mid Market (51-1000 emp.)
Apr 26, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Brilliant software - a game changer online"
What do you like best about LiveHelpNow?

Software was really easy to install and customize for our call center team

What do you dislike about LiveHelpNow?

Nothing. It's exceptional. Great software, great interface, user friendly, and superb support.

What problems is LiveHelpNow solving and how is that benefiting you?

LiveHelpNow connects us to website visitors seamlessly. It's been a gamechanger. Prospects and existing customers get the answers they need so fast, they don't have time to look elsewhere. We get a log of the interaction so we can follow up accurately. Brilliant!