LiveHelpNow Reviews & Product Details

I like that the help is instant & more fast paced response than other programs we have.

I don't have any specific dislikes using this program. I am fairly new with it as well.

The business problems we are solving are problems we have on the job Fein not having enough training. The benefits I realized is people are able to receive the help they need much easier.

Helpful in every way, this is a product that is helpful to me and my colleagues. I am continually impressed by the service that it provides and the help that it gives to executives in the business sector

I disliked the advertising. I think that this product sells itself. I really think that the product didnt have to be advertised as much as it was. Other than that, i didn’t dislike anything overall about the product itself.

We are solving communication issues and organization issues. We are helping people around the world to be successful by working together to achieve their goals

There are many aspects to the live chat that I enjoy, but I would have to say that I do like that you can customize the chat to show your picture, and send canned messages to the customers. I also enjoy being able to see where we stand as far as how well we are doing on a scale from day to day.

One thing that I would like to see implemented would be to have a priority. Right now the only way to break up the chats if more than one person is online is to do the round robin, and I would like to be able to make one person more readily available than others.

We are finding a lot of our customers would prefer to chat than to call in and get passed around. The one thing that I would like to change but cannot is to have more departments on chat In my company.

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

I like everything it is a very complex and great system.

solving technical issues with our system.

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

I find that live chat sometimes has a lag. I will get notification that someone new has started a chat but will not see it on the page for a few seconds, which in customer service is a long time.

It is a great resource for us. It saves lots of time for the Admins who contact us directly for assistance rather than calling our 800 number then reaching us.

The product is highly customizable and versatile for the nature of our business

The reporting could be more complete and allow for yearly aggregate capabilities

provides another real-time communication solution for our students outside of phones. Students prefer this method of communication in today's higher education landscape

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

The look and feel used to be dated, they've been woking steadily at improving that. It still lacks customer triggers on a per URL basis.

LiveHelp allows our reservations agents help assist visitors to our site, walk them through our complex product offerings and get them down the funnel.

I really like the option for "Login/Online on Startup" and love the notification features.

I can't think of anything I dislike about this product.

I do tech support and having the online chat feature provides more flexibility and more opportunities for our customers to get help.

API for customized integration. Comprehensive reports and analytics

Seems the custom window triggers automatically w/o a pre-chat form

mobile based live chat. BI and API integrations with backend CRM

chat is great. I would like to have spanish support.

cannot stop sound or temporally block users.

more sales.