LiveHelpNow Reviews & Product Details

What i like most about LiveHelpNow, is how simplified it is! I can be working on any other task on my computer and if someone needs help or has a question, i will get an alert to let me know that someone asked a question. Also i like that i can see how many people are browsing the website and how many pages they have viewed.

I don't like how only one secretary can access LIveHelpNow at one time.

We are able to solve many and various random questions that our customers may have regarding how something works, to how many or how much of something you get of a specific product. Our customers don't even have to pick up the phone to get their questions answers.

I like the fact that LiveHelp Now is a way to have an interactive Chat with my Clients, and it can highlight important aspects of the chat. When a client needs to change a reservation or cancel during COVID and the hold times are long Clients can initiate a chat and can easily interact with our Social Media team via Chat thus freeing up our phone lines for urgent matters.

The queueing process infuriates Clients, and they may end the chat abruptly. If there is a technical difficulty, its hard to chat with the same agent. Also, the chat log sometimes gets lost in translation, and we have to go back into the Admin portal to research it via the date and time.

We are seeing less personal interactions online instead of calling in and speaking with a live agent. The benefits outweigh the disadvantages in the sense that Clients can avoid long hold times by starting the chat and waiting for an agent while tending to other matters that the Client may be dealing with. Another benefit is that we can spend more time with our phone agents to filter calls that require immediate attention such as a flight cancellation in 24 hours.

The customer service I received was beautiful when working with LiveHelpNow.

There wasn't anything that I particularly didn't like. I was pleased.

It has helped customers keep in touch with many different companies for lots of specific things.

I like that the person on the other end is readily available to take over my screen and walk me though the issue.

I only dislike if I am not the next person in the queue

It alleviates having to call tech support and waste time on the phone. Instead it allows me to continue with my work and get the help I need.

Helpful in every way, this is a product that is helpful to me and my colleagues. I am continually impressed by the service that it provides and the help that it gives to executives in the business sector

I disliked the advertising. I think that this product sells itself. I really think that the product didnt have to be advertised as much as it was. Other than that, i didn’t dislike anything overall about the product itself.

We are solving communication issues and organization issues. We are helping people around the world to be successful by working together to achieve their goals

There are many aspects to the live chat that I enjoy, but I would have to say that I do like that you can customize the chat to show your picture, and send canned messages to the customers. I also enjoy being able to see where we stand as far as how well we are doing on a scale from day to day.

One thing that I would like to see implemented would be to have a priority. Right now the only way to break up the chats if more than one person is online is to do the round robin, and I would like to be able to make one person more readily available than others.

We are finding a lot of our customers would prefer to chat than to call in and get passed around. The one thing that I would like to change but cannot is to have more departments on chat In my company.

The product is highly customizable and versatile for the nature of our business

The reporting could be more complete and allow for yearly aggregate capabilities

provides another real-time communication solution for our students outside of phones. Students prefer this method of communication in today's higher education landscape

We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

The look and feel used to be dated, they've been woking steadily at improving that. It still lacks customer triggers on a per URL basis.

LiveHelp allows our reservations agents help assist visitors to our site, walk them through our complex product offerings and get them down the funnel.

Beyond the immediate chat capabilities, I like the analytics about website visits

It's a little tricky to change profile pictures and other settings.

No real problems. Benefits is the ability to talk right away with people who don't want to call.

The best thing is that you can see live visitors and pages they are interested and where the visitors come from. You can approach the visitor and offer them invitation window. You can see the country they are from and IP addresses.

Based to my experience after LiveChat; the interface could have been improved a lot, there is no control between the management user and normal operators, a manager cannot see the Live LiveChat being handled by its operators and sometime and keywords are being no more shown unfortunately. It would be great resource if the developer could see other LiveChat software like LiveChat and etc too.

We are using LiveHelpNow in our Travel and Tours webiste. We can see live visitors and try to offer them our new services live as they visit our office.

Easy to use. Spell check. Speedy. Great customer feedback.

Sometimes our alerts don't pop up and it ends up as a dropped chat with our customers. It is easy to locate dropped chats though and then they are always emailed back.

We are able to communicate with our customers easily and conveniently. Some customer do not want to call so using live help enables them to chat online and not have to call.

Easy to set up. Once download and configured agents were able to utilize and communicate with live customers. Customers have enjoyed working with live representatives and not having to use the phone. We are able to track and report on messages with our CRM.

The price is wright and we do not have any dislikes!

We have a catalog of over 72k parts and we can provide instant feedback while customer our on the website ordering parts.

Easabillity of using software and platform. Easy to implement on website.

Notifications on website, desktop app and phone app. Phone users should hear and receive a notification each time a customer sends a response, not just a notification for when a user starts a chat. Desktop app will make a noise and display a notification on monitor, but 50% of the time this notification does not work. Website notifications (on chrome) do not make sounds, nor have they ever made a sound.

Best used for quick customer questions, explanations on how products work, or when customers ask for a discount code. Good for taking an entire order with as well.

The phone support products provided by LiveHelpNow are helpful. You can keep track of your business see how you may be understaffed during peak hours. You can also manage your agents with the avaialable features. See how long an team member spends with a customer, the specific content of each chat, and the number of chats.

None at the moment. Interface could be a little easier.

Better Communication

It's very good with response time. The load time is short.

Needs to have better customer service. Trying to talk to someone about issues is harder

Everything is good except response time for customer service

The thought put into website integration. You don't have to install a standalone application as an operator.

Not much. I guess the fairly complicated administration panel but once you get used to it, it makes sense.

Primarily helping guests find hotel rooms and amenities for the property.

The translation tool works very well. I also like the details provided on the user, as well as the tracking feature so that you can see their page history, etc...

The visual options for the dialogue box that flags across the screen are limited. I feel like it looks pretty cheesy. It would be nice to have something more professional looking.

Simply helping our customers in the fastest possible manner is solving a problem.

The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline

The mobile app is awful for IOS. I would like to be able to respond to chats on my cell phone using SMS like I used to be able to do.

We are able to quickly and easily communicate with our customers across multiple platforms, including Facebook IM.

Very useful. Can perform exactly what is needed

Slightly difficult to learn if never shown

That this can make portions of my job much easier

easy to use and lots of features, language options are awesome,

sometimes notifications don't sound, the ratings seem weird.

sales and support issues, fast and easy for users