LiveHelpNow Reviews & Product Details

The customer service and general ease of use

The app version of LiveHelpNow seems to get frozen a lot and often takes a very long time to load

Improved customer experience

Visitor tracking and analytics are very helpful.

The price is a little high compared to the competition.

Using LiveHelpNow really aides in determining which digital campaigns truly bring traffic to our sites.

Great for connecting with customers! You can give them quick info with out phone calls.

Better App for phones/tablets more options needed.

Quick Answers

We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions.

On some occasions, our customers say their chat gets cut off (not agent ending conversation). I believe this might have been due to users that try to use chat through mobile devices?

Answer the quick type calls. In the winter, we receive double the amount of calls we do in the summer. We sometimes aren't able to answer all phones calls in a timely manner, so the chat service let's customers who do not need troubleshooting assistance, a quick way to contact our support team for their general questions.

Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats.

I would like it if when u have more than one person on - that what u are typing does not erase to answer a new call

Ability to reference actual conversations with customers- less debate when issues occur. Able to multitask and help multiple customers at once has saved on payroll and more efffiecent use of time

The software is very user friendly. Just one look at it and you will surely know that it is very easy to use and all the information that you need is there.

This is something that I do not really dislike but it would be best if we can change skins or colors on the software to break the monotony of its appearance. I have used it for 5 years now and the interface or the appearance is still the same since I started using it.

Customer inquiries. Order processing. Shipping issues. I have realized that this chat software is a very good companion and an indespensable tool for providing excellent customer service.

knowing in real-time what is happening on our site

would like to be able to download history into excel for analysis. I do it now but it is a horrific task

manage adwords campaign

The implementation and ease of use for the application is tops. Very user friendly

Wish reporting was a bit more robust. It capture the basics. I would like to see more user level detail.

No problems. This platform has expanded our service capabilities and enhanced our customer contact. All love this product.

I like the operator and admin panel. I keep the live visitors up on my screen at all times to see what's happening on our site.

I haven't found anything with the program that I dislike.

It's easier for our customers to chat with us than it is to call in. Sometimes they can get their questions answered faster.

LiveHelpNow is quick, clean and easy to use. Our clients like the fact that we're right there, willing to answer their questions or help them figure out how to do something.

There's not much I don't like about LiveHelp Now. It works efficiently and is easy to customize.

We have a new registration system, and a lot of our students need help getting into the system once some time has gone by, they forget their user name/password. I can look up their information and give it to them while chatting, only takes a minute.