LiveHelpNow Reviews & Product Details

How quick and effective the whole service is, I really like it

It takes too long to sign into the program.

Helping customers with questions or concerns with the product

It is very user friendly, our customers appreciate this feature

So far I have not found anything that I dislike

Instant answers for customers, easy accesibilty

We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc.

At times, it is difficult to attach pictures while chatting. It would be nice if the end user and chat host would be able to benefit from sending the pictures, especially when you are working with a designer for color purposes.

We are solving many problems on a daily basis with our customers. Directing them to our how to videos and to our many colors and styles of binding tapes. We have a sample page that many like to use.

Our company has been using LiveHelpNow for almost a year now with very little issues. Even when there were issues, their team was very responsive and solved our issues in a timely manner. The on boarding process was easy and their support team was very helpful in making sure we had everything setup to our unique needs in dealing with patient privacy compliance and our other needs. They also have an extensive analytics tool that gives us tons of useful information, including details we didn't even know we wanted.

There are only a few design related issues that I wish were different, but for the most part, I don't have any complaints.

The Knowledge Base feature has made searching for commonly asked questions a lot easier for both our customers and our employees alike.

Easy to set up and works very well. I love the fact that is is also available on my mobile devices.

Nothing really to dislike. Works as advertised.

Keeping in touch with customers and supporting their questions immediately.

I like that I can filter out to only chatters and browsers.

It is unclear who the "browsers" are. they have foreign IPs.

I support clients in a school district with IT needs. I can assist clients with quick IT needs through chat.

Simplicity of use and ability to customize notifications.

Unable to customer notification sounds.

Has reduced number of call ins to our phone lines.

This was extremely easy to get going in our business. I have no background and was able to get it up and running.

Currently, it is like we are growing with the company, which isn't the worst thing in the world, but we kind of learn with them on some things.

This gives us the flexibility to customize the tool to fit our needs. It has given us great insight to who is on our website and what they are looking at. Huge bonus that it syncs with Google Analytics.

I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from

Set up is complicated. The set up is not intuitive and instructions are hard to read.

Our busy customers can contact us immediately to help solve questions they have. That improves our customer relations a lot.

I love the reporting section. The analytics helps us to track all visitors and chats.

I am not fond of the sound alert they are having, it's too loud for me, so I switched that off.

We are getting lots of visitors and need to answer all of the questions they are having. The benefit of having this chat system is the ability to help as many people as possible - we have several operators online simultaneously. This saves us tons of time vs. replying via emails.