LiveHelpNow vs Freshchat

Take a look at how LiveHelpNow and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveHelpNow scores 4.3 out of 5 from 150 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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LiveHelpNow Logo

LiveHelpNow

4.3
(150)
Freshchat Logo

Freshchat

4.5
(306)
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At a Glance
LiveHelpNow Logo
LiveHelpNow
Starting at:
$9.00/month
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Overview
LiveHelpNow Logo
LiveHelpNow
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveHelpNow
View 5 images
LiveHelpNow Screenshots
LiveHelpNow screenshot 1
LiveHelpNow screenshot 2
LiveHelpNow screenshot 3
LiveHelpNow screenshot 4
LiveHelpNow screenshot 5
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Freshchat screenshot 1
Freshchat screenshot 2
Freshchat screenshot 3
Freshchat screenshot 4
Freshchat screenshot 5
Freshchat screenshot 6
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Pricing
LiveHelpNow Logo
LiveHelpNow
Free trial available
Free plan available
Billing type Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
See all pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
LiveHelpNow Logo
LiveHelpNow
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
LiveHelpNow Logo
LiveHelpNow
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LiveHelpNow Logo
LiveHelpNow
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LiveHelpNow Logo
LiveHelpNow
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
LiveHelpNow Logo
LiveHelpNow
Total integrations: 16
  • Agile CRM
  • BigCommerce
  • Calendly
  • Drupal
  • Freshdesk
  • Freshsales
  • Google Analytics
  • Helpdesk
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Joomla
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Shopify
  • Slack
  • Squarespace
  • TeamViewer
  • Wix
  • WooCommerce
  • Zapier
  • Zowie
Freshchat Logo
Freshchat
Total integrations: 9
  • Agile CRM
  • BigCommerce
  • Calendly
  • Drupal
  • Freshdesk
  • Freshsales
  • Google Analytics
  • Helpdesk
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Joomla
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Shopify
  • Slack
  • Squarespace
  • TeamViewer
  • Wix
  • WooCommerce
  • Zapier
  • Zowie
Top Alternatives
LiveHelpNow Logo
LiveHelpNow
See all alternatives
Freshchat Logo
Freshchat
See all alternatives
Company Details
LiveHelpNow Logo
LiveHelpNow
  • By LiveHelpNow, LLC
  • Located in Wynnewood, Pennsylvania, United States
  • Founded in 2003
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010