LiveHelpNow Reviews & Product Details

Assists in responding to customer questions.

The routing of inquiries to different agents could be better.

Customers can place orders via LiveHelpNow as well as ask questions.

We've used a few different chat programs before, and Live Help Now offered the most features for a a lot less money compared to those other chat programs.

At this time we dont have any complaints

Immediate assistance for customers with questions

I love that I can chat in and get help whenever I need it.

There's nothing to dislike. Everything is great.

The ability for our customers to contact us in the most convenient way to them.

Integration with hubspot is a great feature for us.

It works well for me. However I wonder if there is a way of doing a screen share with customers to help walk them through our site.

Easy to communicate and support our customers.

The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree of quality and responsiveness.

the outdated interface and user experience made it a big challenging to navigate as both an Admin and Operator, but it's changing quickly as LiveHelpNow seems to focus on improving technical functionality and what truly matters first prior to updating its look and feel to a modernized design.

Building trust with leads and potential clients in a secure and private way they're comfortable with before they commit to using the service!

It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the input we've provided.

There are very few things we dislike. Our biggest need is better integration with our ERP system to get a better idea of the type of customer we're talking to (if it's an existing customer). LHN offers some basic solutions for this but the more advanced ones take IT resources.

Our goal is to keep customers from leaving our website if they have questions that our site hasn't answered.

The ease of use and setting up. It has been a great solution for our companies.

Probably the main thing we dis-like is when it goes down. Doesn't happen very often.

We can speak all languages with the built in translator.

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Occasionally we have issues where a customer is able to initiate a chat when there aren’t any operators online. Each time we’ve quickly confirmed that all operators are indeed logged out and have exited the system. We only become aware through a negative post-chat survey. We’re unable to replicate it in testing, but if this could be addressed, we’d appreciate it.

We’re able to provide our non-traditional students with customer service during times (ouside of 8-5, M-F) and in a way that is convenient for them.

Being able to troubleshoot as a team instead of always having to rely on help desk

Not applicable I have not seen any other or better chat tools

Save time and frustration

LiveHelpNow is a great tool that allows you quick, easy access to assistance and learning how to do new tasks

Sometimes it is laggy and it's all too easy to put the live chat in the background and forget about it

Getting quick, efficient assistance with a gamut of issues

That its there when you need it no matter the time or day

If the wifi or direct Internet goes out your out of luck

It provides information that I was unable to access and sometimes even direct in the right direction

Kowledgeable support, multiple features to support fast and easy customer help, sales building, and performance measurement tools.

Agent Workspace 2.1 drastically different and requires transistion time (which LHN has provided.) Would like to see more Admin Help tools.

Instant access to help.

I love the personal touch provided by the support team. LHN has continued to evolve its products and these products have helped to revolutionize our business.

The reporting could be more precise and more easily transferrable.

It is providing an alternative way for customers to connect with us without having to call. The ChatBot has helped to create a consistent experience for our customer base.

How quick and effective the whole service is, I really like it

It takes too long to sign into the program.

Helping customers with questions or concerns with the product

It is very user friendly, our customers appreciate this feature

So far I have not found anything that I dislike

Instant answers for customers, easy accesibilty

Our company has been using LiveHelpNow for almost a year now with very little issues. Even when there were issues, their team was very responsive and solved our issues in a timely manner. The on boarding process was easy and their support team was very helpful in making sure we had everything setup to our unique needs in dealing with patient privacy compliance and our other needs. They also have an extensive analytics tool that gives us tons of useful information, including details we didn't even know we wanted.

There are only a few design related issues that I wish were different, but for the most part, I don't have any complaints.

The Knowledge Base feature has made searching for commonly asked questions a lot easier for both our customers and our employees alike.

Easy to set up and works very well. I love the fact that is is also available on my mobile devices.

Nothing really to dislike. Works as advertised.

Keeping in touch with customers and supporting their questions immediately.

Visitor tracking and analytics are very helpful.

The price is a little high compared to the competition.

Using LiveHelpNow really aides in determining which digital campaigns truly bring traffic to our sites.

We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions.

On some occasions, our customers say their chat gets cut off (not agent ending conversation). I believe this might have been due to users that try to use chat through mobile devices?

Answer the quick type calls. In the winter, we receive double the amount of calls we do in the summer. We sometimes aren't able to answer all phones calls in a timely manner, so the chat service let's customers who do not need troubleshooting assistance, a quick way to contact our support team for their general questions.

I love the reporting section. The analytics helps us to track all visitors and chats.

I am not fond of the sound alert they are having, it's too loud for me, so I switched that off.

We are getting lots of visitors and need to answer all of the questions they are having. The benefit of having this chat system is the ability to help as many people as possible - we have several operators online simultaneously. This saves us tons of time vs. replying via emails.