LiveHelpNow Reviews & Product Details

I appreciate the ease of use and convenient pop up messages alerting of new incoming chat requests. It is also interesting to see the frequency of visitors coming and going from our website.

This may be a feature that I am not aware of but it would be convenient to be able to send .pdf attachments directly to a chat customer's e-mail.

Trying to get customers answers and information in a timely manner without the need for a telephone conversation. This software has put us in closer contact with our end users and distributors.

Very intuitive and responsive. Customers like it a lot since it has a great user interface

Waiting in queue user interface could be built better but sinceit can be customized i would recoemmned it.

Customer service witht he live chat option to get answers or resolution you would traditioanlly get over the phone.

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert to receive answers from.

Nothing really it’s what it should be. I appreciate the help. I think as technology becomes more broadened I see video technology being more incorporated into the program.

Customer billing, technical assistance, and customer assistance. Within submitting my initial chat and set of questions they are able to carefully analyze my needs. From here they were able to provide me with how tos in order to fulfill from there.

What i like most about LiveHelpNow, is how simplified it is! I can be working on any other task on my computer and if someone needs help or has a question, i will get an alert to let me know that someone asked a question. Also i like that i can see how many people are browsing the website and how many pages they have viewed.

I don't like how only one secretary can access LIveHelpNow at one time.

We are able to solve many and various random questions that our customers may have regarding how something works, to how many or how much of something you get of a specific product. Our customers don't even have to pick up the phone to get their questions answers.

Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available.

We haven't found anything yet to complain about with this product.

Increasing customer satisfaction and conversions.

I like the fact that LiveHelp Now is a way to have an interactive Chat with my Clients, and it can highlight important aspects of the chat. When a client needs to change a reservation or cancel during COVID and the hold times are long Clients can initiate a chat and can easily interact with our Social Media team via Chat thus freeing up our phone lines for urgent matters.

The queueing process infuriates Clients, and they may end the chat abruptly. If there is a technical difficulty, its hard to chat with the same agent. Also, the chat log sometimes gets lost in translation, and we have to go back into the Admin portal to research it via the date and time.

We are seeing less personal interactions online instead of calling in and speaking with a live agent. The benefits outweigh the disadvantages in the sense that Clients can avoid long hold times by starting the chat and waiting for an agent while tending to other matters that the Client may be dealing with. Another benefit is that we can spend more time with our phone agents to filter calls that require immediate attention such as a flight cancellation in 24 hours.

The customer service I received was beautiful when working with LiveHelpNow.

There wasn't anything that I particularly didn't like. I was pleased.

It has helped customers keep in touch with many different companies for lots of specific things.

Very simple to get up and running and no learning curve needed.

Support was slow to respond when adding new users.

Live chat integration

Awzome web traffic and visitors visualization, it has integration with salesforce, is very easy for clients to contact us

I haven't find anything wrong with the application

Is being used for sales wnquiries and sales support

I like that the person on the other end is readily available to take over my screen and walk me though the issue.

I only dislike if I am not the next person in the queue

It alleviates having to call tech support and waste time on the phone. Instead it allows me to continue with my work and get the help I need.