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LiveHelpNow Logo
LiveHelpNow
Real-time Customer Support
4.3
(150)
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LiveHelpNow Reviews & Product Details

LiveHelpNow Overview
What is LiveHelpNow?

LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging, live chat agents, enterprise-level reporting, KPI dashboards, and more.

Company LiveHelpNow, LLC
Year founded 2003
Company size 11-50 employees
Headquarters Wynnewood, Pennsylvania, United States
Social Media
LiveHelpNow Categories on Findstack
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LiveHelpNow Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
LiveHelpNow Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
LiveHelpNow Media
LiveHelpNow video thumbnail
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LiveHelpNow Screenshots
LiveHelpNow screenshot 1
LiveHelpNow screenshot 2
LiveHelpNow screenshot 3
LiveHelpNow screenshot 4
LiveHelpNow screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 10, 2025
LiveHelpNow Logo
150 LiveHelpNow Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Mar 13, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Solid product, great service, low price"
What do you like best about LiveHelpNow?

This was extremely easy to get going in our business. I have no background and was able to get it up and running.

What do you dislike about LiveHelpNow?

Currently, it is like we are growing with the company, which isn't the worst thing in the world, but we kind of learn with them on some things.

What problems is LiveHelpNow solving and how is that benefiting you?

This gives us the flexibility to customize the tool to fit our needs. It has given us great insight to who is on our website and what they are looking at. Huge bonus that it syncs with Google Analytics.

Mid Market (51-1000 emp.)
Mar 12, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easy to use chat system for our company and our customers"
What do you like best about LiveHelpNow?

I like the operator and admin panel. I keep the live visitors up on my screen at all times to see what's happening on our site.

What do you dislike about LiveHelpNow?

I haven't found anything with the program that I dislike.

What problems is LiveHelpNow solving and how is that benefiting you?

It's easier for our customers to chat with us than it is to call in. Sometimes they can get their questions answered faster.

Small Business (50 or fewer emp.)
Mar 12, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"very positive, few service interuptions, easy to use"
What do you like best about LiveHelpNow?

knowing in real-time what is happening on our site

What do you dislike about LiveHelpNow?

would like to be able to download history into excel for analysis. I do it now but it is a horrific task

What problems is LiveHelpNow solving and how is that benefiting you?

manage adwords campaign

Small Business (50 or fewer emp.)
Mar 12, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Easiest chat tool available"
What do you like best about LiveHelpNow?

The implementation and ease of use for the application is tops. Very user friendly

What do you dislike about LiveHelpNow?

Wish reporting was a bit more robust. It capture the basics. I would like to see more user level detail.

What problems is LiveHelpNow solving and how is that benefiting you?

No problems. This platform has expanded our service capabilities and enhanced our customer contact. All love this product.

Enterprise (> 1000 emp.)
Mar 12, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Be available for instant answers!"
What do you like best about LiveHelpNow?

LiveHelpNow is quick, clean and easy to use. Our clients like the fact that we're right there, willing to answer their questions or help them figure out how to do something.

What do you dislike about LiveHelpNow?

There's not much I don't like about LiveHelp Now. It works efficiently and is easy to customize.

What problems is LiveHelpNow solving and how is that benefiting you?

We have a new registration system, and a lot of our students need help getting into the system once some time has gone by, they forget their user name/password. I can look up their information and give it to them while chatting, only takes a minute.

Enterprise (> 1000 emp.)
Dec 08, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Best customer support chat tool"
What do you like best about LiveHelpNow?

Very intuitive and responsive. Customers like it a lot since it has a great user interface

What do you dislike about LiveHelpNow?

Waiting in queue user interface could be built better but sinceit can be customized i would recoemmned it.

What problems is LiveHelpNow solving and how is that benefiting you?

Customer service witht he live chat option to get answers or resolution you would traditioanlly get over the phone.

Enterprise (> 1000 emp.)
Dec 07, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Helpful and convienient"
What do you like best about LiveHelpNow?

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert to receive answers from.

What do you dislike about LiveHelpNow?

Nothing really it’s what it should be. I appreciate the help. I think as technology becomes more broadened I see video technology being more incorporated into the program.

What problems is LiveHelpNow solving and how is that benefiting you?

Customer billing, technical assistance, and customer assistance. Within submitting my initial chat and set of questions they are able to carefully analyze my needs. From here they were able to provide me with how tos in order to fulfill from there.

Small Business (50 or fewer emp.)
Jan 16, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great product, easy to use, adds lots of value to our website"
What do you like best about LiveHelpNow?

Increases customer satisfaction. Interface is easy to learn and use. Lots of integrations available.

What do you dislike about LiveHelpNow?

We haven't found anything yet to complain about with this product.

What problems is LiveHelpNow solving and how is that benefiting you?

Increasing customer satisfaction and conversions.

Mid Market (51-1000 emp.)
Nov 08, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy collaboration tool for peers"
What do you like best about LiveHelpNow?

Very simple to get up and running and no learning curve needed.

What do you dislike about LiveHelpNow?

Support was slow to respond when adding new users.

What problems is LiveHelpNow solving and how is that benefiting you?

Live chat integration

Enterprise (> 1000 emp.)
Jul 15, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"LiveHelpNow"
What do you like best about LiveHelpNow?

Awzome web traffic and visitors visualization, it has integration with salesforce, is very easy for clients to contact us

What do you dislike about LiveHelpNow?

I haven't find anything wrong with the application

What problems is LiveHelpNow solving and how is that benefiting you?

Is being used for sales wnquiries and sales support

Enterprise (> 1000 emp.)
Jul 21, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"I have a very good experience using this at program at work"
What do you like best about LiveHelpNow?

I like that the help is instant & more fast paced response than other programs we have.

What do you dislike about LiveHelpNow?

I don't have any specific dislikes using this program. I am fairly new with it as well.

What problems is LiveHelpNow solving and how is that benefiting you?

The business problems we are solving are problems we have on the job Fein not having enough training. The benefits I realized is people are able to receive the help they need much easier.

Mid Market (51-1000 emp.)
Mar 20, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The functionality is good for every day use but I do wish it could be quicker when responding. "
What do you like best about LiveHelpNow?

I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

What do you dislike about LiveHelpNow?

I find that live chat sometimes has a lag. I will get notification that someone new has started a chat but will not see it on the page for a few seconds, which in customer service is a long time.

What problems is LiveHelpNow solving and how is that benefiting you?

It is a great resource for us. It saves lots of time for the Admins who contact us directly for assistance rather than calling our 800 number then reaching us.

Mid Market (51-1000 emp.)
Mar 20, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great site"
What do you like best about LiveHelpNow?

I like the system and its functionality. We are able to resolve issues quickly to our clients.,

What do you dislike about LiveHelpNow?

I like everything it is a very complex and great system.

What problems is LiveHelpNow solving and how is that benefiting you?

solving technical issues with our system.

Small Business (50 or fewer emp.)
Mar 14, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The product works very well for our needs."
What do you like best about LiveHelpNow?

I really like the option for "Login/Online on Startup" and love the notification features.

What do you dislike about LiveHelpNow?

I can't think of anything I dislike about this product.

What problems is LiveHelpNow solving and how is that benefiting you?

I do tech support and having the online chat feature provides more flexibility and more opportunities for our customers to get help.

Small Business (50 or fewer emp.)
Mar 13, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great service for chat"
What do you like best about LiveHelpNow?

chat is great. I would like to have spanish support.

What do you dislike about LiveHelpNow?

cannot stop sound or temporally block users.

What problems is LiveHelpNow solving and how is that benefiting you?

more sales.

Mid Market (51-1000 emp.)
Mar 13, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"pretty good overall"
What do you like best about LiveHelpNow?

easy to implement, support is easy to access, fast, and helpful

What do you dislike about LiveHelpNow?

at times the service has weird behavior, the desktop alerter does not auto update

What problems is LiveHelpNow solving and how is that benefiting you?

we use it for online chat, it helps to minimize our phone support, we have seen a drop in phone calls and an increase in online chat

Mid Market (51-1000 emp.)
Mar 13, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great value for money, great feature set, and a rare caring and responsive technology provider!"
What do you like best about LiveHelpNow?

Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and industry. Other vendors make everything difficult and seem to want to go down the 3rd party route a lot of the time.

What do you dislike about LiveHelpNow?

I would have to say the UI was looking a bit dated, but this is being worked on as we speak and should sorted shortly.

What problems is LiveHelpNow solving and how is that benefiting you?

Unifying multiple brands under one service system. A service system that talks to our parent CRM very well, and let's us route inbound contacts based on this, as well as sending copies of conversations back to our CRM contact records.

Mid Market (51-1000 emp.)
Mar 13, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Live Help Now Review"
What do you like best about LiveHelpNow?

Easy of use and features are very good for the price.

What do you dislike about LiveHelpNow?

Reporting, reporting, reporting! Especially automated reporting via FTP sights.

What problems is LiveHelpNow solving and how is that benefiting you?

Providing a full digital experience.

Small Business (50 or fewer emp.)
Mar 13, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Complete platform"
What do you like best about LiveHelpNow?

API for customized integration. Comprehensive reports and analytics

What do you dislike about LiveHelpNow?

Seems the custom window triggers automatically w/o a pre-chat form

What problems is LiveHelpNow solving and how is that benefiting you?

mobile based live chat. BI and API integrations with backend CRM

Small Business (50 or fewer emp.)
Mar 12, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Reliable, Customizable Live Chat"
What do you like best about LiveHelpNow?

We've never had an issue with our service being down or problematic.

What do you dislike about LiveHelpNow?

Interface could be simplified. Perhaps make an advanced tab for features that aren't necessary.

What problems is LiveHelpNow solving and how is that benefiting you?

Our clients can communicate with us quickly and easily.