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LiveHelpNow Live Chat Software logo
LiveHelpNow
Real-time Customer Support
4.3

( 150 )

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LiveHelpNow Reviews: 4.3/5 — Solid Choice

LiveHelpNow Overview
What is LiveHelpNow?

LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging, live chat agents, enterprise-level reporting, KPI dashboards, and more.

Company LiveHelpNow, LLC
Year founded 2003
Company size 11-50 employees
Headquarters Wynnewood, Pennsylvania, United States
Social Media
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Ask Questions about LiveHelpNow
What LiveHelpNow is best for?
How does LiveHelpNow compare to Zoho SalesIQ?
What are the pros and cons of LiveHelpNow?
LiveHelpNow Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
LiveHelpNow Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
LiveHelpNow Media
LiveHelpNow video thumbnail
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LiveHelpNow Screenshots
LiveHelpNow screenshot 1
LiveHelpNow screenshot 2
LiveHelpNow screenshot 3
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LiveHelpNow screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 30, 2026
LiveHelpNow Live Chat Software logo
150 LiveHelpNow Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Apr 26, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Service"
What do you like best about LiveHelpNow?

Jared Brown account services are amazing!

What do you dislike about LiveHelpNow?

User interface is alright. I love the simplity! I hope it remains simple yet becomes more attractive.

What problems is LiveHelpNow solving and how is that benefiting you?

Live help now allows client to connect via chat.

Mid Market (51-1000 emp.)
May 08, 2020
 Source
Overall Rating:
5.0
Hannah P. avatar
Hannah P.
Senior Network Engineer
Share
"Live calls and chats all in one tool."
What do you like best about LiveHelpNow?

Nothing pleases the business owner more than that his customers are happy and giving business. ZaZaChat is a customer support software that has increased my customer satisfaction. Whenever my clients have any kind of query I am always available to respond to them with the help of ZaZa's s live calls and chats. The customer is then always satisfied to buy things from my store and my business increases. it gives me HD experience of audio-video calling which is very useful for attending meetings remotely.

What do you dislike about LiveHelpNow?

I wonder why they don’t provide their services on other cross platforms this could be helpful in connecting through different devices. They could work more to the layout enhancement and simplification.

What problems is LiveHelpNow solving and how is that benefiting you?

Mobile chat feature is a great feature that enables me to stay connected with my customers even if I am not on my personal computer. I can easily respond to my client at the very instant they try to reach me. I have gained an immense amount of customer trust through this platform and this has increased my sales to a large extent I love it.

Small Business (50 or fewer emp.)
May 04, 2020
 Source
Overall Rating:
5.0
Sandra A. avatar
Sandra A.
Senior Data Engineer
Share
"Interact with your client online and live"
What do you like best about LiveHelpNow?

I owe ZaZaChat for the business’s strong customer relationship today and ZaZaChat is a perfect software platform that helped me to make my customer support service reliable and efficient. With just 19 dollars per operator for a month, I got outcomes that I could not have achieved alone. Quality of video and audio is best and its customer support service is very intuitive.

What do you dislike about LiveHelpNow?

I would appreciate it if they could just simplify the layout a little bit. The options are hard to go around with so much complexity. I wish that it could support all platforms thus increasing accessibility.

What problems is LiveHelpNow solving and how is that benefiting you?

Because of the live monitoring, ZaZaChat provided in the department of customer support, I was able to improve the quality of my relations to my client efficiently by making quick decisions that satisfied my customers. Instant chat is very helpful for keeping in touch with other colleagues and my experience with this tool is excellent.

Mid Market (51-1000 emp.)
Apr 18, 2020
 Source
Overall Rating:
5.0
Karen E. avatar
Karen E.
Associate Director, Growth And Communications
Share
"“Make a call anywhere through cloud”"
What do you like best about LiveHelpNow?

ZaZaChat serves to provide me a communication platform for our company's employee especially when they go outside the city or country in order to obtain business. This has proven to be a great way of communicating for my sales persons that are out on the road. Instant messaging and file sharing is one of best features I like most and it keep me connected with others from any device and from any location.

What do you dislike about LiveHelpNow?

A while ago some of my employees who were newly appointed complained about the difficulty in using the interface and other options. They find it difficult to download and install them and it would be great if this would also work for large enterprises, so need more further updates for serving large enterprises.

What problems is LiveHelpNow solving and how is that benefiting you?

This platform has helped me and other employees with the ability to communicate via messaging, one to one or through group. The file sharing is one more great advantage that provides ease with in my company to share documents and other information. Video meetings is just the right tool for meeting with remotely located employees and quality of video is high definition.

Small Business (50 or fewer emp.)
Dec 15, 2019
 Source
Overall Rating:
5.0
Josie M. avatar
Josie M.
Product Intern
Share
"Your way for live communication."
What do you like best about LiveHelpNow?

ZaZaChat helped me with that but providing me the perfect software to make the support response of my business strong. Starting my business on a smaller level, I needed it to get along well with the customer and this did the perfect job for me.

What do you dislike about LiveHelpNow?

One thing that would be quite helpful is if this would work over other different cross platforms so that it can be accessed by any kind of device and at any place, you wish to be. The layout’s options are so congested that sometimes it is hard to find what you are looking for.

What problems is LiveHelpNow solving and how is that benefiting you?

Even though when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.

Mid Market (51-1000 emp.)
Dec 12, 2019
 Source
Overall Rating:
5.0
Tina C. avatar
Tina C.
Implementation Project Manager
Share
"Make your customer support strong."
What do you like best about LiveHelpNow?

ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers from the very initial level. This platform is not only helpful with my customers but also beneficial as a internal helpdesk.

What do you dislike about LiveHelpNow?

I would really like it to be supported on all the different platforms so it can be easily accessible to all of my support staff who can use them based on their comfort level of use. The layout needs to be a lot more simplified because it creates a lot of confusion regarding the appropriate options we want to find

What problems is LiveHelpNow solving and how is that benefiting you?

It was a great life saver when I was not always on the computer I was always able to respond to my clients through mobile chat feature and this level of satisfaction drove more customers to my website as time passes.

Enterprise (> 1000 emp.)
Dec 04, 2019
 Source
Overall Rating:
5.0
Jessica H. avatar
Jessica H.
Technical Program Manager
Share
"“Get live with your client”"
What do you like best about LiveHelpNow?

Starting out my business on smaller level, I really needed it to get along well with the customer. ZaZaChat helped me with that but also providing me the perfect software to make the support response of my business strong. The best part was I had to make no serious investments. With just 19 dollars per operator in a month got outcomes I could not have achieved alone.

What do you dislike about LiveHelpNow?

I don’t like its clustered layout and the options are so congested that sometimes it’s hard to find what you are looking for. One thing that would be really helpful if this would work over other different cross platforms so that it can be accessed by any kind of device.

What problems is LiveHelpNow solving and how is that benefiting you?

I grew my business very efficiently because I made decisions quickly in response to the live monitoring ZaZaChat provided in context to my customers. Even though not always on the computer I was always able to respond my clients through mobile chat feature and this level of satisfaction drove more customers to my website.

Mid Market (51-1000 emp.)
Oct 24, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Fundamental for my job"
What do you like best about LiveHelpNow?

Its a very easily understandable chat tool with everything well organized in separate charts where you can dind how manu chats you are dealing with, settings info on the contact etc...

What do you dislike about LiveHelpNow?

*nothing at all but apparently I dont lnow why I sometimes cant see where the other person is tipyng it is probably a problem of my pc

What problems is LiveHelpNow solving and how is that benefiting you?

Contacting customers lively on chat And being capable of fixing their problems at once. I can deal with several chats too

Small Business (50 or fewer emp.)
Jun 25, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"My experience with LiveHelpNow has been great."
What do you like best about LiveHelpNow?

LiveHelpNow is easy to use without any issues. The notification sounds are helpful during busy tasks. They also offer plenty of customization options.

What do you dislike about LiveHelpNow?

I don’t have any dislikes with the software. I recommend LiveHelpNow.

What problems is LiveHelpNow solving and how is that benefiting you?

No problems at all

Enterprise (> 1000 emp.)
May 26, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wonderful product"
What do you like best about LiveHelpNow?

Easy to navigate and simple to use. Great product! I would definitely recommend to other employers. Best live chat, email, knowledge management.

What do you dislike about LiveHelpNow?

I honestly don’t dislike nothing about the product it’s simple and fast love it easy to navigate

What problems is LiveHelpNow solving and how is that benefiting you?

Easy to talk to other co workers and conference with main employers and also higher management. Like the way it’s all organize and keeps everything on track