LivePerson Reviews & Product Details

We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include: -No need to rely in our internal IT teams (no technical knowledge required) -The platform is intuitive and easy to use -Self-learning chatbot which does not require larger manual effort on our side

Minor bugs occur from time to time, but e-bot7 resolves them instantly.

e-bot7 helps us to serve a large part of the requests that would otherwise have been served by our agents - thus freeing up internal resources that can be spent on more complex tasks. After only three months, we have realized cost savings of approx. 80K€. Customer satisfaction has also increased due to the fast and easy service.

We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed by the fast implementation and overall simplicity. Great stuff!

Looking into the topic of AI without any previous knowledge was very time-consuming. But no unfortunate hiccups experienced so far.

We have added an additional channel through which customer service requests can be solved 24/7. Significant cost savings due to ~70% automation of all messages.

-Intuitive platform -Easy bot-building -Insightful analyses and reports -3rd party integration (we use Zendesk) -Updates and new features rolled out frequently -Great support from e-bot7 in any matter

We didn't experience major issues yet. As for minor issues, e-bot7 is very attentive and tries to instantly resolve them.

e-bot7 helps us interacting with our customers around the clock. Human interaction have been decreased by about 80%, allowing our agents to focus on more complex requests. We are quite happy with the results so far.

e-bot7 offers a great solution that can also be used by non-coders due to its simplicity. The implementation of the solution happened quickly and smoothly, followed by an efficient onboarding process. With e-bot7, you can easily create conversational flows to provide outstanding 24/7 customer service.

Customers have reported delays when interacting with the bot on their mobile devices, but this issue was solved after it has been flagged up to e-bot7.

We have launched a scalable 24/7 customer service through automation that provides great value both to our customers and our organization. Benefits include substantial decrease of customer waiting time as well as increase of customer retention.

To start with, the console of e-bot7 is super intuitive and no technical knowledge is required to, e.g., create answer flows and make modifications. The onboarding has been very insightful and the support of e-bot7's CS team is great - they are always available and do even proactively demonstrate how to use the console in the best possible way, tailored to our needs needs and wants. Also, the e-bot7 constantly reviews the roadmap to ensure that everything goes as planned. Big shoutout!

It's hard to pick upon something that could be improved. Something that comes to mind could be increased automated reporting, but this is complaining at a high level.

e-bot7 helps us to cope with an increased number of support requests that have been previously resolved by our CS agents. Benefits include freeing up agent capacity so that they can focus on more complicated requests, reduction of customer waiting time as well as significant increase of customer satisfaction.

There are several things to mention, here are the three most crucial ones for us: -Great collaboration with the Customer Operations team - we can always rely on effective communication, immediate support and decision guidance. -Easy and intuitive bot building platform - no technical knowledge is necessary for our agents. -Quick implementation of the solution in only 3-4 weeks of time.

So far, we have had a very positive experience with e-bot7. There is nothing to complain about currently.

Significant increase of customer satisfaction through self-service options for our customers and automation of customer service requests.

We are using Zendesk for our customer support operations and are super happy ever since the solution of e-bot7 was implemented. E-bot7 was recommended to us when we were looking for a vendor who seamlessly integrates with Zendesk; our customer service requests increased rapidly which is why needed a solution, beyond the automation of only FAQs. The implementation was quite easy and fast. The support we receive from e-bot7 is great - they are absolute experts in what they are doing. We are currently evaluating further use cases in order to scale our customer service operations.

There is nothing to mention except for occassional service disruptions, but e-bot7 is working on that and it seems that disruptions are already becoming less.

The solution allows us to automate chats (about 67% to date) and, hence, enable our support agents to focus on more complex requests. We are extremely satisfied with the solution and are looking forward to adding further use cases.

We created our chatbot with e-bot7 approx. 16 months ago and the following is a summary of what we like best: -Implementation: Solution has been implemented in about 3 weeks. -Platform: Intuitive and therefore easy to use; all the functions are user-friendly. -Customer support: Whenever we have a problem / question, we can count on e-bot7 to receive great assistance.

In the beginning, there were a few issues with the Zendesk integration, but e-bot7 was investigating and solving the issue immediately. Other than that, there is nothing to point out. Absolute recommendation!

E-bot7's solution provides our customers 24/7 support (even outside of our working hours). Hence, we were able to both free up the capacity of our customer service agents through an extensive reduction of our chat volumes and reduce customers' waiting time to mere seconds.

E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience (feedback from a recent survey). We are looking forward to many more months of deploying this amazing solution!

Downloading data from the analytics section happens to be slow, but e-bot7 is currently looking into this issue and will hopefully resolve it.

E-bot7's solution is a great tool that automatically answers simpler, frequently asked questions through which we save a significant amount of both money and resources. Win-win for both ourselves and our customers (customer satisfaction increased by about 31%, most recently).

My review is based on a few years of experience with e-bot7 (I do have the comparison with another vendor): -I can assure that e-bot7 always meets / exceeds our expectations -If we have any questions, the e-bot7 team is directly available and in case of suggestions or requests from our side, they implement them right away -E-bot7 does also proactively give recommendations for further use cases.

There is not much to complain about on our end, the analytics section could be a ltitle more insightful.

Thanks to e-bot7's solution we were are able to reduce our customer service costs by reducing the staff needed to handle customer service requests through the deployment of an efficient chatbot. Also, customer service requests can be handled at any time.