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Melio Reviews: 4.6/5 — Highly Rated
Melio is a cloud-based B2B payments platform for small and midsize businesses and accounting firms that combines accounts payable and accounts receivable capabilities. It supports paying vendors via ACH, card, wire, and mailed checks, offers AI-powered bill capture and an AI assistant, approval workflows, multi-user roles, accounting integrations (QuickBooks, Xero, NetSuite), a mobile app, and a payouts API (closed beta). Melio provides tiered plans including a free Go plan and enterprise offerings, and maintains SOC 2, ISO, and PCI-compliance posture via its processors.
| Company | Melio |
|---|---|
| Year founded | 2018 |
| Company size | 501-1000 employees |
| Headquarters | New York, USA |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Ease of use |
Beginner
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Melio Pros and Cons
- Generous free plan (Go) with meaningful features and free ACH allotment
- Covers both payables and receivables in one platform
- Strong integrations with QuickBooks, Xero, and NetSuite
- Flexible payment methods and speed options (ACH, card, wire, check, instant)
- Strong security and compliance posture (SOC 2, ISO standards, PCI via processor)
- Some advanced features (classes/locations, QuickBooks Desktop sync) limited to higher tiers
- Transaction fees (card percentages, check/wire fees) can be significant at high volumes
- Payouts API and some international rails are in limited/closed beta and not fully global
- Detailed/custom reporting/export capabilities were not clearly verified in public documentation
Compare Melio with other popular tools in the same category.
It integrates with Quickbooks. This feature makes sending payment requests so much easier. A couple of clicks and a payment request is sent to the vendor of choice.
The downside is the payment issues at times. Larger payments can be delayed even after receiving confirmation emails.
We do not accept direct credit card payments. Melio allows our vendors to pay invoices with credit and/or debit cards as well as check or ACH.
Easy to use, can set up monthly payouts ahead of time. Another great feature is most people can have their checks directly deposited into an account once they finish the setup. You can also have a check mailed if you only need to send a vendor a payment once or twice a year. Also, you can pay employees or vendors from your checking account or a credit card. This is a handy feature.
The average turnaround time is three business days on a check. If you want it quicker, you can pay for a quicker service. On auto pay it takes a few extra steps to get this set up and it's not always easy to see how to do it.
We do not have to allot of problems with this system. We keep things very basic and use them for contract workers (their monthly payments) and payment of bills.
The ease of use is what I like best. Most vendors these days accept Melio payments which makes it super easy to upload an invoice and get a vendor paid! I haven't used competitors' for my online payments because once I found Melio, I didn't need to look further.
To be honest, there aren't really any downsides to using Melio. From time to time there have been brief issues with old invoices being listed in the queue that were already paid but other than that, things have been very seamless.
The biggest thing I need is for a software program to pay my vendors in a streamlined way. That is what Melio does for our company. They make it easy and efficient to pay our regular vendors and new vendors alike.
I love being able to pay bills from one website (Quickbooks) without needing to log-in to my bank or PayPal. The payments are recorded against the corresponding invoices in Quickbooks Online and save me lots of time on monthly tasks.
The lead time for mailing checks is not ideal.
Saving time and reducing errors on financial record-keeping.
Melio links with QuickBooks Online very easily and shows scheduled payments. It is very user friendly.
I can't think of any! I have had no problems!
Free bill pay!
The ability to send reminders to clients
Limited only to b2b accounts. I wish it were possible to charge members of my co-op for monthly carrying charges.
Automates monthly payments and reminders. I'm no longer waiting for checks im the mail. I can see my clients have received notice.
Melio makes managing the payment process extremely easy. It integrates into our system seamlessly. We are very happy with our experience.
Cannot make foreign payments. We have to use a different source to make payments outside the US.
It makes managing payments very easy.
The ease of accessing multiple clients at once
Nothing!! It truly is an easy system to use!
Ease of payments to vendors!
We've moved over to paying most of our vendors over Melio and it helps us save nuts and bolts money (postage, checks, envelopes obv labor) but also keeps us more organized - schduling payment for invoices the day they come in.
Only issue we've had is in some UI stuff that could be better. Would be nice to be able to sort scheduled payments by $$$ amount, rather than just vendor and date.
Paying vendors simply and efficiently. We took over a business that was still mailing out paper checks and it has been, by far, the quickest/easiest change we've implemented.
Direct payment to vendor, easy to use and track information and past payments.
I wish it would sync more efficiently with our bills in QuickBooks. Our payment process involves paying them first in QB, then paying each of them one by one in Melio. Very time consuming.
We kept having checks getting lost in the mail so this helps solve these issues.
I enjoy the convenience and user friendly interface of Melio. It is easy to add vendors and schedule automated payments which is another big upside of the app.
One issue I had with Melio was payments would sometimes get delayed even after payment was deducted from our checking out. It was only after alerting their customer service were they able to help process payment.
Melio is helping to pay all our vendors in a way that is easy to track. It is also beneficial in setting up future scheduled payments.
I love how easy it is to upload invoice file/ bills and pay/receive payment. Definitely has streamlined company operations. Additionally, the price to us cant be beat
Melio could use some improvements from an organization perspective. The filters are a little clunky and having some kind of built-in aging summary would be a huge help
Ability to accept ACH payments through an easy to use platform has made receipt of payment from clients extremely streamlined. Also, scheduling payments ahead of time and not having to worry about them after the fact has been a huge help
I love the simplicity of the program and more importantly, what it allows my business to do. There is more flexibility when you know you can throw a certain expense on a credit card, they'll still receive their money, and you can pay that off as your cash flow allows.
Support took longer to get back to me than I expected
Our cash flow is crazy this time of year (seasonal business), so using Melio allows us to be more flexible with our accounts payable.
Straight forward and easy to leverage for the office which went remote with COVID. Appreciate the link to QuickBooks
Limited need for the accountant platform - we don't really leverage it much and not sure what the value would be.
We went hybrid/remote with COVID which made bill payment difficult without leveraging the bank's online bill platform which didn't incorporate with QBO. This solved a huge issue.
They make it very easy to pay vendors and get paid from clients. Being able to schedule ACH payments for free is definitely of the big appeals and great for small businesses
There are some minor bugs in the webpage that can probably be resolved quicker. Woudl also be nice to have a tighter integration with Quickbooks like address information, invoices numbers and so on
Getting paid with ACH had typically been hard to do online. And especially something that can hook up with an accounting software like Quickbooks so it doesn't need to be entered manually each time
I love that I can schedule bill payments directly in QuickBooks online and you can see exactly who you paid and how much in the QuickBooks feed.
I have had some trouble with international payments which was a bit frustrating but ultimately was resolved.
Previously, one of my clients would pay bills through their bank and that meant some of the vendor payments were lumped together and not easy to see who was paid and how much. Now with Melio, this is extremely clear and bookkeeping is easier.
Its a very usefull platform with a very intuitive navigation thath make easy a lot of process
Honestly, for the moment work very well, but im going to stay tune
Automatized the payments of my clients
Melio is a free B2B online payment platform tailored to the needs of small businesses in the United States. It's a great alternative to the time-consuming and costly bill-paying methods that these companies are currently using.
Melio only works with QuickBooks and does not support international payments.
Melio assists in maintaining control and minimizing cash flow issues.
There are no fees to get paid. I like that it is also free for my customers if they choose the ACH method & it is inexpensive for CC payments.
Sometimes the invoice due dates I have in Quickbooks don't match the due dates imported into Melio.
I'm saving money by giving my customers a free or inexpensive way to pay me online. My customers also like the bill pay feature.
I enjoy Melio's multiple payment systems, including: ACH (with no fees) and Credit Cards (with fees going to the payer or the seller, myself).
I've encountered times where I've sent a payment link to a customer, and they had trouble with using it and paying for the services I provided. This had left the customer in an un-wowed situation which I had to alleviate personally by offering payment through Quickbooks instead.
Having one payment gateway for processing ACH payments without incurring fees has been super helpful; however, customers are less accustomed to Melio and are more accustomed to Quickbooks for payments, which requires an added step of explaining what Melio is and how it is benefitting both the seller and buyer.
The ability to schedule payments to vendors far in advance. This saves our business a lot of time when it comes to end-of-month task items. The UI is also extremely easy to understand and work around. Unlike allot of other payment processors, Melio has the ability to do Credit Cards and ACH transfers. There fees are extremely low for ACH transfers.
Very minor things. It is not possible to change the default purple color. You cannot preview or edit the emails that are sent to payers or recipients. This makes it impossible to keep things on brand.
We pay monthly royalties to educators using Melio.
Melio has helped us streamline our vendor payment process, so we can pay all our vendors through the same software regardless of if they prefer check or ACH payments. It's been helpful to view all payments we issue in one location.
Melio has been great for B2B payments, but it would be nice to also be able to use the software for B2C transactions like processing refunds.
Melio allows us to track all payments in one spot. This has helped us organize our accounts payable records, and easily review previously issued payments.
We love that Melio integrates with QBO online and is free to use for basic payments. We've paid expedite fees and check fees when needed and like that there is an option to pay or not pay fees based on our client needs and timing.
Melio can be a little glitchy when trying to add new clients for our firm. Having to add them from a specifc QBO login can get a little cumbersome and Melio retains old ghost bills that can't be deleted or cleared occasionally.
Melio is helping us to provide quality accounts payable for our clients, the interface is consistent and we can see all our clients from the dashboard. We like the connectivity with QBO which is the accounting software we use exclusively.
Simple interface, to automate payables with no transaction fees.
Works well for transactions within the United States but I've had problems processing payments to Canadian Contractors.
Payables with no transaction fees.
Scheduling payment and secure money payment
Time line for sending payment and the cut of timing.
Not needing to use check and running/ postage for the payment
I find the easy payment to vendors as the best feature.
The reporting is limited. Without an Accounting software, it would be difficult to get information in a usable format for 1099 reporting.
Melio is helping us pay 1099s with little cost.
User friendly and simple! Our clients find it easy to navigate!
Money is pulled from bank account before vendor cashes check or receives ACH.
Dual approval was something that was needed and it has now been implemented!
Paying without a charge - ability to send money to other businesses
The service discriminated against businesses that sell CBD though distributors they represent are able to use their services even
Being able to pay distributors without fees
Easy to use, syncs with Quickbooks and has helped our company streamline some processes.
Pretty basic. Could be more extensive in the offering of features.
Bill payments to vendors, contractors, etc. Works well with our accounting software and has helped our company become more productive.
Quick and efficient. Easy to send payments directly.
Frustrating when pdf's will not display.
Removes one step from our work flow.