Synder is powerful automation software that enables easy accounting for e-commerce businesses. Automate reconciliation of sales from e-commerce systems with accounting for always accurate reporting.
Capabilities |
|
---|---|
Segment |
|
Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Synder works excellently with Quickbooks. Well worth having. Excellent support from James.
No downsides to using Synder. It works well.
Makes the tracking of payments very easy in QuickBooks.
The ease of onboarding and the rollback feature
I wish I could map my revenue to an AP account. I get that it needs to go to an income/rev account, but I'd like to see it in AP until it reconciles with the bank.
Solving manual data transfer of Stripe to Xero
I save so much time connecting this App to my QuickBooks
Sometimes I have to manually sync items which i shouldn't have to do
Transactions from stripe automatically uploaded
I like that I can control which accounts the information flows to in QB. The customer service is also great (shoutout to Lizzie!)
There wasn't anything that I didn't like about Synder
Benefits are that it works well. It's automatic. Customer service is great!
The customer support I received from Fanya Berger was amazing. I had not set things up correctly to sync my Stripe payments with QuickBooks. She was so patient over several phone calls, until things were working for me.
I wish QB customer support was more knowledgeble about Synder procedures.
Credit card payments are processed smoothly.
I love this app. It saves me so much time and works great! The support team is awesome. I have worked with Lizzie on a number of on boarding issues and she helped me every step of the way and taught me a lot about the app so that I can utilize it to save more time. The benefits definitely outweigh the cost and I would recommend this app to anyone using Quickbooks Online and Shopify (or any other web based sales platforms they support)
I have yet to find a downside to using this app. It only saves me time and headaches. I would like to see an "accountant" specific portal, but the system they have in place right now works great and I have been told that the accountant portal is in the works.
The benefits realized are lots of time saved when completing the sales reconciliations for Shopify sales (it's all automated and works perfectly)
This efficiently synced my Paypal transactions with QBO. Great customer service (thanks Anna!)
There have been a few times that I have been confused about how to import transactions, but their live chat customer service has always set me right and were great to work with.
Syncing Paypal to QBO efficiently and accurately.
Super easy to use and great customer support!
Nothing to dislike so far. Synder does what it claims.
Automating Account for Payment Processing
Synder is a great app that reduces manual work. Jessie has been super helpful with any questions I had.
Don't dislike anything about the Synder App.
Automatically updates all transactions.
Darya! As a small business owner I was beyond impressed with her knowledge and professionalism. It took us over two weeks to work through some glitches and she was very patient and professional. She was very reliable and called me daily until I was up and running. I would highly suggest if you need help that you ask for her.
It was difficult to understand the multi currency set-up but with the help of Darya I was able to easily get up and running.
We are solving an integration issue with our payment processor and using SYNDER will decrease out needed bookkeeping hours by at least 40%.
Jessie just saved me hours of work each week. Unbeknownst to me, I had set up the flow in Snyder incorrectly and it was causing me to manually change each Stripe transaction in QBO. Jessie quickly identified and fixed the issue.
It's super easy to use. I have no dislikes.
Stripe import to QBO
Easy setup, great customer support (Thank you Jessie!), and love the seamless and fast synching between QBO and Stripe. Works very well.
Customization on the emails sent to the clients would be very nice as well as recurring transactions.
Saving time for our team from manually syncing our Stripe payments to QBO. By using Synder to send invoices and syncing payments and allowing our customers to pay online, making receiving payments more efficient while providing enhanced payment options for our customers.
Vili was helpful in troubleshooting the issue when auto-sync turned off. Customer support is always quick to respond and offer a solution. The best part about Synder is how much time it saves me by accurately pulling data into Quickbooks across multiple income categories.
I don't like that unused syncs don't roll over.
Stripe sales, fees and contractor payments are synced to QBO. We have a Smart Rule in place to create an expense for 20-30 different vendor names in Quickbooks based on the description in Stripe.
Synder gets all of the accounting details right in Quickbooks. It brings over the revenue and fees from stripe exactly as I would expect. It even matches incoming transactions to open invoices, and those get marked as paid properly. It's awesome.
The customer matching logic is a little confusing at first, but it's fine once you get the hang of it. This is probably just a documentation issue - if the documentation on this topic were more clear, it wouldn't be a problem at all.
We collect payments via Stripe and need to sync them to Quickbooks. This is relatively complex given the account details involved - there is a transfer from Stripe to our bank account that needs to reconcile correctly with all of the invoices that it is paying for, not to mention correctly reflecting the Stripe fees. Synder gets all of this right for us.
It is easy to sync my transactions and great customer service.
The pricing! I would like my previous pricing back :)
Helps me automate my sales transactions
All the fees from stripe are categorized properly. I was having issues with syncing my transactions, and Renata was quick to respond and help me.
Its difficult to reach someone via phone.
I spend less time categorizing my Quickbooks because all the information is transferred.
Customer service is solid! I've worked with the same rep throughout integration - it's helpful that she is familiar with my situation. Previous app offered virtually NO support - it's like night and day with Synder.
Had issues with setup. Also was confused by why it would be necessary to "upgrade" from a basic subscription. Took a few days to iron out the kinks but everything appears to be working smoothly now.
Integrating transactions between QBO, Stripe, and my bank. Previously had issues with sales tax calculations and reporting. Synder provides the integration functionality I need. It's too soon to tell how it's benefitting the business but I feel more secure knowing that when I pull reports the data will be accurate.
Synder enables me to integrate WooCommerce, Stripe, PayPal, and QuickBooks to automate my accounting rather than having to manually process transactions. This will save me a considerable amount of time each month.
I had trouble onboarding because the app created my account by pulling in my QuickBooks credentials rather than the email I specified for my Synder account. This caused a whole chain of events resulting in the sync not working correctly. However, the support was awesome, and Renata helped me correct the underlying problem and get me up and running.
I was having to do a lot of manual labor to categorize transactions, but Synder resolves that problem for me. It syncs my WooCommerce shop with Stripe and QuickBooks to enable me fully automate the categorization of shop transactions. It replaces the default PayPal app I was using with QuickBooks so that now I can have those transactions automatically categorized, too. I expect Synder to pay for itself over time with the manual labor it saves me from having to do.
Synder has been an excellent tool for syncing our QuickBooks account and Stripe accounts as well as providing an easy way to connect online credit card payments from customers to their invoices. Their customer service is also excellent through the chat portal. Most recently I talked with Renata who took the time to investigate my issue and provide guides so I can have full control over my account and Synder use which was exactly what I wanted.
I think there is so much more that Synder could do with customization and easier user interface.
Being able to immediately see credit card payments be correctly applied to an invoice without having to go into the back end of QuickBooks or other accounting software to make corrections is the best part of Synder!
The customer service is fantastic, but mainly, the platform works. It may require some patience and back and forth to understand the flows between one platform and another. But, once you have your channels linked/organized...the "engine" will run very smoothly. Shout out to Kay for his awesome service.
It's not against the platform but since we run on Walmart, Amazon FMB, Amazon FBA, Ebay, Shopify, Faire, and others....it has been a very long process of making sure everything is perfect. So, you have to be somewhat savy and patient in order to get things right.
Synder has helped manage our inventory and sales for all e-commerce platforms. We've been able to have a centralized platform to link all sales channels.