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FreshBooks
Simplify Your Business Finances
4.5
(681)
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FreshBooks Reviews & Product Details

FreshBooks Overview
What is FreshBooks?

FreshBooks is a cloud-based accounting software preferred by numerous small to medium enterprises for its ability to easily manage and streamline finances. Core features include expensive tracking and invoicing, and it also helps improve operational transparency through reporting and time-tracking features.

Company 2ndSite Inc. dba FreshBooks
Year founded 2003
Company size 201-500 employees
Headquarters Toronto, Ontario, Canada
Social Media
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FreshBooks Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux
Training Documentation
Languages English
FreshBooks Pros and Cons
Pros
  • 'Lite plan is great for startups (includes 5 billable clients)
  • You can track unlimited expenses and send unlimited estimates
  • Clients can pay you using credit cards
Cons
  • Limited invoice customization
  • The mobile app could use improvements
FreshBooks Features
Accounts Payable
Accounts Receivable
Audit Trail
Automated Reminders
Bank Reconciliation
Billing & Invoicing
Budgeting & Forecasting
Compliance management
Customer Management
Customizable Reports
Dashboards & Analytics
Data Import/Export
Expense Tracking
Financial Reporting
Fixed Asset Management
General Ledger
Integration with Third-Party Apps
Inventory Management
Mobile Access
Multi-Company
Multi-currency
Payroll Management
Project Accounting
Purchase Orders
Recurring Billing
Revenue Recognition
Sales Orders
Tax Management
Time & Expense Tracking
Vendor Management
FreshBooks Media
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FreshBooks Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 13, 2025
FreshBooks Logo
681 FreshBooks Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jan 06, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy To Use Invoicing App"
What do you like best about FreshBooks?

Very easy to use and tailor to individual needs

What do you dislike about FreshBooks?

I wish it were a bit less expensive annually for the number of clients I need to add

What problems is FreshBooks solving and how is that benefiting you?

Templates and prices are easily created and changed so new invoices can be created and sent in moments. At the end of the year I can print out an easy report.

Small Business (50 or fewer emp.)
Jan 04, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Perfect Software for New Businesses Invoicing Clients"
What do you like best about FreshBooks?

Software is very intuitive. Signed up and started using pretty quickly. Flexibility based on usage. Ability for our team of contractors to get started working Has decent reporting Great customer service

What do you dislike about FreshBooks?

Migrated to Quickbooks so we can work better with our accounting team. Better reporting tools for the business.

What problems is FreshBooks solving and how is that benefiting you?

We had no online invoicing or payment platform when we first started 7 years ago. Freshbooks was the best resource at the time We realized we could quickly get started. Increased revenue by 50%

Mid Market (51-1000 emp.)
Dec 16, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Freshbooks does one thing, and it does it incredibly well."
What do you like best about FreshBooks?

Freshbooks is simple, easy to use, and does a great job sending invoices.

What do you dislike about FreshBooks?

It is a little expensive, and the mobile app could use some work.

What problems is FreshBooks solving and how is that benefiting you?

Invoicing external clients that are not integrated into our system.

Small Business (50 or fewer emp.)
Nov 09, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"They stand behind their product"
What do you like best about FreshBooks?

They have outstanding customer service which answers on the second ring, if not sooner. I have found that they go to great lengths to create an outstanding customer experience. I also like the fact that their application is neatly organized and clutter-free. Their help desk files are easily accessible, but they are just as happy to speak to you on the phone to resolve your issues.

What do you dislike about FreshBooks?

I wish that they could provide buy links that we could use with our website products. That would be an excellent addition. With more people selling online, it would help if we could bill these things directly into the Freshbooks interface rather than having another app for that (like using paypal buttons)

What problems is FreshBooks solving and how is that benefiting you?

It solves the issue of billing my clients. I need something that's fast and easy for me, but also user friendly for my clients who need to pay a bill. Benefits: bill everyone thru the same interface, tracking of open invoices, tracking of bills paid, reports by month, quarter or year, by client, in total and other combinations. Also it allows you to track your billable time with the billing app that it includes.

Small Business (50 or fewer emp.)
Apr 29, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for getting paid online!"
What do you like best about FreshBooks?

I love the ease of use and how easy it is to get paid online. it's very easy to run reports for sales & use tax at the end of the month as well

What do you dislike about FreshBooks?

when they hiked up the price, it put limits on how many active customers we could have at any given time

What problems is FreshBooks solving and how is that benefiting you?

It is important that we send an estimate to our customer so they can review it before we turn it into an invoice. It is also very easy to customize everything

Small Business (50 or fewer emp.)
Mar 05, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Saves me time and stress"
What do you like best about FreshBooks?

I love the way I can track my time for each project and then it automatically calculates my invoice amounts for me based on my hourly rate. I can import my time schedule straight to the invoice so my clients can see the exact hours I worked. Invoicing in general is so easy, and they look professional too.

What do you dislike about FreshBooks?

If there's a downside, I haven't found it yet.

What problems is FreshBooks solving and how is that benefiting you?

Accepting payments online is really easy with Freshbooks, since I can direct deposit them into my business bank account. It also has a good visualizer of my revenue so I can see at a glance how my month is going. I think it's helpful that I can add discounts to my invoices as well and they are automatically calculated for me. It's a nice tough when I want to reward a client, because when they see it in writing on the invoice it seems like it has more impact.

Small Business (50 or fewer emp.)
Mar 05, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Super easy service!"
What do you like best about FreshBooks?

Freshbooks is a very SIMPLE solution for small businesses.

What do you dislike about FreshBooks?

I wish when there are 2 business accounts under the same user, they could use separate email addresses when sending invoices.

What problems is FreshBooks solving and how is that benefiting you?

TAXES!!!

Small Business (50 or fewer emp.)
Mar 04, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use and very resourceful"
What do you like best about FreshBooks?

Easy to create invoices, track expenses.

What do you dislike about FreshBooks?

Importing bank accounts could be better.

What problems is FreshBooks solving and how is that benefiting you?

I can send invoices to my clients very easily - from my phone too, using Freshbook's fantastic app. Clients can pay me using Credit cards and/or ACH transfer. I can also track my expenses and edit them as I need to. At the end of the fiscal year, I can general the reports I need for my taxes also very easily.

Small Business (50 or fewer emp.)
Mar 04, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Everything I Need for my Business"
What do you like best about FreshBooks?

I don't need any other software. Freshbooks does everything: automatic invoicing, estimates, expense tracking, and tax reports. I have one website (and mobile app) that keeps me on top of my accounting so I can focus on the work that I really enjoy.

What do you dislike about FreshBooks?

I feel like the amount I pay monthly is kind of high when there are some features I don't use. I used to have the free version which suited my purposes pretty well.

What problems is FreshBooks solving and how is that benefiting you?

I spend a minimal amount of time having to track my finances and can focus on the actual work. It makes tax time super fast and easy, as well. The automatic invoicing saves me a ton of time by not having to remember to set up and send invoices every month.

Small Business (50 or fewer emp.)
Mar 04, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple, Reliable, Great Support"
What do you like best about FreshBooks?

Freshbooks is intuitive and easy to use.

What do you dislike about FreshBooks?

Can't convert a proposal into a recurring invoice.

What problems is FreshBooks solving and how is that benefiting you?

Easy and fast invoicing.

Small Business (50 or fewer emp.)
Mar 03, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Billing and collections simplified"
What do you like best about FreshBooks?

I enjoy the ease of operation for navigating between customer information and invoice entries.

What do you dislike about FreshBooks?

I can not find anything about this program that I dislike.

What problems is FreshBooks solving and how is that benefiting you?

No problems. Saves me much time and money from making manual collections.

Small Business (50 or fewer emp.)
Mar 03, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use, great for small businesses!"
What do you like best about FreshBooks?

I have been using Freshbooks for nearly 10 years now and I have been so satisfied with the service. It has been very easy to manage our clients, update their information, send invoices and receive payment. We have also used the contractor and employee features as well. It's been a great tool for keeping track of how our time is spent and also allocating billable time to invoices. It's nearly effortless!

What do you dislike about FreshBooks?

I have not yet found an issue with Freshbooks' software. It has done everything we need it to!

What problems is FreshBooks solving and how is that benefiting you?

Managing our contractor's time, creating custom invoices, accepting payments, sending estimates, keeping track of unpaid invoices.

Small Business (50 or fewer emp.)
Mar 03, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great for small businesses and solo-preneurs"
What do you like best about FreshBooks?

It's simple to use, they're adding new features so it's not stagnant. Invoices look great.

What do you dislike about FreshBooks?

I used QuickBooks at a previous job, so there are some features that I occasionally miss.

What problems is FreshBooks solving and how is that benefiting you?

My invoices are neat and consistent. Expenses are easy to track and assign to clients if expensed.

Small Business (50 or fewer emp.)
Mar 03, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use and excellent customer service"
What do you like best about FreshBooks?

How easy it is to create estimates and invoices.

What do you dislike about FreshBooks?

The website often has problems or is down

What problems is FreshBooks solving and how is that benefiting you?

The fact that I can create an estimate and invoices so fast safes me a lot of time to focus on what really matters.

Small Business (50 or fewer emp.)
Mar 03, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Super user friendly."
What do you like best about FreshBooks?

Easy to edit. Quick to learn. Works great.

What do you dislike about FreshBooks?

The floating window when i'm typing text

What problems is FreshBooks solving and how is that benefiting you?

Better track of accounting

Small Business (50 or fewer emp.)
Feb 29, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The perfect balance of functionality for a small shop or freelancer"
What do you like best about FreshBooks?

I love that the software automatically brings in my purchase transactions

What do you dislike about FreshBooks?

I've currently been waiting for a fix where purchase returns are coming in as a duplicate expense for over a year—it is getting really tiring to manually check every month if each expense truly is a debit, not a credit that is showing up as a debit.

What problems is FreshBooks solving and how is that benefiting you?

Other than the previously-mentioned "dislike" it does save me a ton of time entering expenses. I've also started using the proposal functionality to enter my contracts right into the proposal, thus saving my clients a step in the onboarding process.

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Changed the game for our invoices"
What do you like best about FreshBooks?

Makes creating and tracking invoices and expenses so easy!

What do you dislike about FreshBooks?

I’d love if there was more payroll and tax form integration.

What problems is FreshBooks solving and how is that benefiting you?

No need to use complex systems or outdated spreadsheets to track everything.

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"So easy to use and works flawlessly!"
What do you like best about FreshBooks?

I like how easy it is to create and invoice and copy from previous invoices. I can set up my various billing categories and it saves my billing rates. Also, the payment options are great.

What do you dislike about FreshBooks?

I'm not sure I really dislike anything about it. I've used it for years and it serves my needs perfectly. I would appreciate more extensive reporting now that I think about it. When I'm preparing my tax returns, I could use information in different ways.

What problems is FreshBooks solving and how is that benefiting you?

Extremely cost effective, professional-looking invoicing that I can do from my phone!

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"FreshBooks Cloud is great."
What do you like best about FreshBooks?

I like the speed, the simplicity and the intuitiveness of Freshbooks. Customer support is also great.

What do you dislike about FreshBooks?

Archiving and removing complete clients and projects from daily and monthly workflow and reporting.

What problems is FreshBooks solving and how is that benefiting you?

FreshBooks makes capturing and billing my time easy and pain-free.

Small Business (50 or fewer emp.)
Feb 27, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great software!"
What do you like best about FreshBooks?

FreshBooks has made invoicing and getting paid much easier as my business grows.

What do you dislike about FreshBooks?

There really isn’t too much I dislike. The expense tracking could be easier and add more flexibility.

What problems is FreshBooks solving and how is that benefiting you?

I’m able to automatically follow up and track income and invoices a lot easier.

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