FreshBooks Reviews & Product Details

Very easy to use and tailor to individual needs

I wish it were a bit less expensive annually for the number of clients I need to add

Templates and prices are easily created and changed so new invoices can be created and sent in moments. At the end of the year I can print out an easy report.

Software is very intuitive. Signed up and started using pretty quickly. Flexibility based on usage. Ability for our team of contractors to get started working Has decent reporting Great customer service

Migrated to Quickbooks so we can work better with our accounting team. Better reporting tools for the business.

We had no online invoicing or payment platform when we first started 7 years ago. Freshbooks was the best resource at the time We realized we could quickly get started. Increased revenue by 50%

Freshbooks is simple, easy to use, and does a great job sending invoices.

It is a little expensive, and the mobile app could use some work.

Invoicing external clients that are not integrated into our system.

They have outstanding customer service which answers on the second ring, if not sooner. I have found that they go to great lengths to create an outstanding customer experience. I also like the fact that their application is neatly organized and clutter-free. Their help desk files are easily accessible, but they are just as happy to speak to you on the phone to resolve your issues.

I wish that they could provide buy links that we could use with our website products. That would be an excellent addition. With more people selling online, it would help if we could bill these things directly into the Freshbooks interface rather than having another app for that (like using paypal buttons)

It solves the issue of billing my clients. I need something that's fast and easy for me, but also user friendly for my clients who need to pay a bill. Benefits: bill everyone thru the same interface, tracking of open invoices, tracking of bills paid, reports by month, quarter or year, by client, in total and other combinations. Also it allows you to track your billable time with the billing app that it includes.

I love the ease of use and how easy it is to get paid online. it's very easy to run reports for sales & use tax at the end of the month as well

when they hiked up the price, it put limits on how many active customers we could have at any given time

It is important that we send an estimate to our customer so they can review it before we turn it into an invoice. It is also very easy to customize everything

I love the way I can track my time for each project and then it automatically calculates my invoice amounts for me based on my hourly rate. I can import my time schedule straight to the invoice so my clients can see the exact hours I worked. Invoicing in general is so easy, and they look professional too.

If there's a downside, I haven't found it yet.

Accepting payments online is really easy with Freshbooks, since I can direct deposit them into my business bank account. It also has a good visualizer of my revenue so I can see at a glance how my month is going. I think it's helpful that I can add discounts to my invoices as well and they are automatically calculated for me. It's a nice tough when I want to reward a client, because when they see it in writing on the invoice it seems like it has more impact.

Freshbooks is a very SIMPLE solution for small businesses.

I wish when there are 2 business accounts under the same user, they could use separate email addresses when sending invoices.

TAXES!!!

Easy to create invoices, track expenses.

Importing bank accounts could be better.

I can send invoices to my clients very easily - from my phone too, using Freshbook's fantastic app. Clients can pay me using Credit cards and/or ACH transfer. I can also track my expenses and edit them as I need to. At the end of the fiscal year, I can general the reports I need for my taxes also very easily.

I don't need any other software. Freshbooks does everything: automatic invoicing, estimates, expense tracking, and tax reports. I have one website (and mobile app) that keeps me on top of my accounting so I can focus on the work that I really enjoy.

I feel like the amount I pay monthly is kind of high when there are some features I don't use. I used to have the free version which suited my purposes pretty well.

I spend a minimal amount of time having to track my finances and can focus on the actual work. It makes tax time super fast and easy, as well. The automatic invoicing saves me a ton of time by not having to remember to set up and send invoices every month.

Freshbooks is intuitive and easy to use.

Can't convert a proposal into a recurring invoice.

Easy and fast invoicing.

I enjoy the ease of operation for navigating between customer information and invoice entries.

I can not find anything about this program that I dislike.

No problems. Saves me much time and money from making manual collections.

I have been using Freshbooks for nearly 10 years now and I have been so satisfied with the service. It has been very easy to manage our clients, update their information, send invoices and receive payment. We have also used the contractor and employee features as well. It's been a great tool for keeping track of how our time is spent and also allocating billable time to invoices. It's nearly effortless!

I have not yet found an issue with Freshbooks' software. It has done everything we need it to!

Managing our contractor's time, creating custom invoices, accepting payments, sending estimates, keeping track of unpaid invoices.

It's simple to use, they're adding new features so it's not stagnant. Invoices look great.

I used QuickBooks at a previous job, so there are some features that I occasionally miss.

My invoices are neat and consistent. Expenses are easy to track and assign to clients if expensed.

How easy it is to create estimates and invoices.

The website often has problems or is down

The fact that I can create an estimate and invoices so fast safes me a lot of time to focus on what really matters.

Easy to edit. Quick to learn. Works great.

The floating window when i'm typing text

Better track of accounting

I love that the software automatically brings in my purchase transactions

I've currently been waiting for a fix where purchase returns are coming in as a duplicate expense for over a year—it is getting really tiring to manually check every month if each expense truly is a debit, not a credit that is showing up as a debit.

Other than the previously-mentioned "dislike" it does save me a ton of time entering expenses. I've also started using the proposal functionality to enter my contracts right into the proposal, thus saving my clients a step in the onboarding process.

Makes creating and tracking invoices and expenses so easy!

I’d love if there was more payroll and tax form integration.

No need to use complex systems or outdated spreadsheets to track everything.

I like how easy it is to create and invoice and copy from previous invoices. I can set up my various billing categories and it saves my billing rates. Also, the payment options are great.

I'm not sure I really dislike anything about it. I've used it for years and it serves my needs perfectly. I would appreciate more extensive reporting now that I think about it. When I'm preparing my tax returns, I could use information in different ways.

Extremely cost effective, professional-looking invoicing that I can do from my phone!

I like the speed, the simplicity and the intuitiveness of Freshbooks. Customer support is also great.

Archiving and removing complete clients and projects from daily and monthly workflow and reporting.

FreshBooks makes capturing and billing my time easy and pain-free.

FreshBooks has made invoicing and getting paid much easier as my business grows.

There really isn’t too much I dislike. The expense tracking could be easier and add more flexibility.

I’m able to automatically follow up and track income and invoices a lot easier.