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FreshBooks
Simplify Your Business Finances
4.5
(681)
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FreshBooks Reviews & Product Details

FreshBooks Overview
What is FreshBooks?

FreshBooks is a cloud-based accounting software preferred by numerous small to medium enterprises for its ability to easily manage and streamline finances. Core features include expensive tracking and invoicing, and it also helps improve operational transparency through reporting and time-tracking features.

Company 2ndSite Inc. dba FreshBooks
Year founded 2003
Company size 201-500 employees
Headquarters Toronto, Ontario, Canada
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Ask Questions about FreshBooks
What FreshBooks is best for?
How does FreshBooks compare to QuickBooks Desktop for Mac?
What are the pros and cons of FreshBooks?
FreshBooks Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux
Training Documentation
Languages English
FreshBooks Pros and Cons
Pros
  • 'Lite plan is great for startups (includes 5 billable clients)
  • You can track unlimited expenses and send unlimited estimates
  • Clients can pay you using credit cards
Cons
  • Limited invoice customization
  • The mobile app could use improvements
FreshBooks Features
Accounts Payable
Accounts Receivable
Audit Trail
Automated Reminders
Bank Reconciliation
Billing & Invoicing
Budgeting & Forecasting
Compliance management
Customer Management
Customizable Reports
Dashboards & Analytics
Data Import/Export
Expense Tracking
Financial Reporting
Fixed Asset Management
General Ledger
Integration with Third-Party Apps
Inventory Management
Mobile Access
Multi-Company
Multi-currency
Payroll Management
Project Accounting
Purchase Orders
Recurring Billing
Revenue Recognition
Sales Orders
Tax Management
Time & Expense Tracking
Vendor Management
FreshBooks Media
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FreshBooks Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 18, 2025
FreshBooks Logo
681 FreshBooks Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jul 17, 2022
 Source
Overall Rating:
5.0
Petar M. avatar
Petar M.
Sales And Marketing Intern
Share
"Astonishing ease of use"
What do you like best about FreshBooks?

Ease of use, easily customizable, online payments

What do you dislike about FreshBooks?

Bugs and server issues, it happens at least once a month that there is some issue

What problems is FreshBooks solving and how is that benefiting you?

Easy cloud accounting

Small Business (50 or fewer emp.)
Mar 24, 2022
 Source
Overall Rating:
5.0
ACMA Gaurav B. avatar
Acma Gaurav B.
Cost Accountant
Share
"Review on freshbook"
What do you like best about FreshBooks?

Remote and customised software. globally know and knowledged software. easy to use and fast learning.

What do you dislike about FreshBooks?

little old version as compared to current market standard though not much.

What problems is FreshBooks solving and how is that benefiting you?

day to day accounting.

Small Business (50 or fewer emp.)
Mar 09, 2022
 Source
Overall Rating:
5.0
KK
Kathy K.
Founder
Share
"Now, Accounting is like going to the spa!"
What do you like best about FreshBooks?

For 5 years, I used Quickbooks for my accounting and invoicing. I avoided logging in to QB because it was difficult to navigate and just plain ugly. A friend told me about Freshbooks and I hesitantly made the switch. Doing my accounting through Quickbooks was like going to the dentist. Painful! Doing accounting with Freshbooks is like going to the Spa! I do not regret this decision! I love how easy it is to create invoices, the automatic expense capturing, and the dashboard. Plus, if you need help, the customer service is fanatical.

What do you dislike about FreshBooks?

I cannot think of a downside. I want to move more processes to Freshbooks. I wish you had a mileage tracker so that I could track those within the platform as well.

What problems is FreshBooks solving and how is that benefiting you?

One delightful benefit is the automated reminders that are sent to customers who have an unpaid account.

Small Business (50 or fewer emp.)
Mar 06, 2022
 Source
Overall Rating:
5.0
Dale M. avatar
Dale M.
President/Ceo
Share
"Freshbooks review"
What do you like best about FreshBooks?

Simplicity, Its very easy to understand, unlike quick books.

What do you dislike about FreshBooks?

Not being able to write cash recipes for clients.

What problems is FreshBooks solving and how is that benefiting you?

It makes accounting fast and easy. My accountant can access my account easily. I can use it on the go . Easily take pictures of receipts and upload them.

Small Business (50 or fewer emp.)
Mar 03, 2022
 Source
Overall Rating:
5.0
MF
Mark F.
Founder
Share
"So simple"
What do you like best about FreshBooks?

The interface is very simple and it means I spend very little time logging time, listing expenses and invoicing.

What do you dislike about FreshBooks?

It is not very clear how deposits are handled. I've managed to deal with this manually. I also wish it had an automatic way to calculate mileage expense. I like math, but not that much.

What problems is FreshBooks solving and how is that benefiting you?

I send out invoices to clients monthly. I usually spend maybe 5 minutes each. It also makes tax time much easier

Small Business (50 or fewer emp.)
Feb 28, 2022
 Source
Overall Rating:
5.0
Joanna P. avatar
Joanna P.
Advisor
Share
"FreshBooks makes me feel like an accounting pro."
What do you like best about FreshBooks?

I love the ease of use. I'm not a skilled accountant at all and FreshBooks makes me feel like an accounting pro who knows what's up. It puts everything I need into one place: expenses, reports, invoices, clients, projects, timekeeping, the whole shebang. The best thing about Freshbooks is that it was easy to set up. Within a day I had my bank hooked up. Within a month I had all my bank transactions for the previous year imported into the tool and categorized perfectly. It's easy to access both at work and on-the go. I love the app, it's so helpful when one of my clients has a question and I don't have immediate access to my desktop. I also truly appreciate how easy it is to manage clients, project categories, etc.

What do you dislike about FreshBooks?

With regard to expenses, I sometimes have to go through and re-categorize my expenses because they were inaccurately labeled. The expense tool can be a little glitchy sometimes. For example, when I change a vendor name or an expense category for an item or a group of similar items, I sometimes have to do it twice to make sure it's been done.

What problems is FreshBooks solving and how is that benefiting you?

Disorganization and expense tracking are two of the biggest issues I've been able to address with FreshBooks. Aside from that I appreciate the recurring invoices as well as the online payments. It cuts down on the amount of time I have to spend on billing clients each month and it also cuts down on bank trips.

Small Business (50 or fewer emp.)
Feb 28, 2022
 Source
Overall Rating:
5.0
BC
Bill C.
Founder
Share
"Perfect for my business"
What do you like best about FreshBooks?

I really love the simplicity and clarity of the interface, which facilitates my being able to get what I need out of this accounting package.

What do you dislike about FreshBooks?

There were a couple of updates that fooled me at first. And early on, the product didn't support an ad hoc invoice. But now it does.

What problems is FreshBooks solving and how is that benefiting you?

Freshbooks has provided a way for me to easily track my time while working on various clients' projects and then to provide detailed invoices showing how I spent that time. I never get questions about my work, because the invoices show what I've done and the value I've provided. Freshbooks allows me to manage projects for two separate small businesses, one in technology consulting and one in jazz education and performance. It's flexible enough to handle the needs of both of these areas.

Small Business (50 or fewer emp.)
Feb 28, 2022
 Source
Overall Rating:
5.0
Gira W. avatar
Gira W.
Founder
Share
"Easy to use, perfect for small businesses"
What do you like best about FreshBooks?

Easy to use & duplicate items. UI & Dashboard are excellent. Easy to archive/delete clients temporarily and re-add if needed. It's nice for also tracking if a client has opened the invoice or not.

What do you dislike about FreshBooks?

The payment situations need a bit of tweaking. It sounds like they are making some upgrades there.

What problems is FreshBooks solving and how is that benefiting you?

Easy and quick invoicing & payment system.

Small Business (50 or fewer emp.)
Feb 28, 2022
 Source
Overall Rating:
5.0
Brad P. avatar
Brad P.
Co Founder, Chief Marketing Strategist
Share
"Best cloud accounting software... no-brainer for solopreneurs!"
What do you like best about FreshBooks?

The best part about FreshBooks is the recurring invoice feature and the automated invoice reminders! I also love the proposals and ability to convert an accepted proposal to an invoice in one click!

What do you dislike about FreshBooks?

I would like to see more data on the dashboard and/ or data presented differently... monthly revenue in a bar graph vs continue line graph; year over year comparison; view of top line vs bottom line sales with a check box. Also, I'd like to able to convert an accepted proposal to a recurring invoice, not just a one-time invoice.

What problems is FreshBooks solving and how is that benefiting you?

Greatly simplifies my accounting and cuts my accounting time drastically.

Small Business (50 or fewer emp.)
Feb 27, 2022
 Source
Overall Rating:
5.0
LF
Lindsay F.
Founder
Share
"Perfect for my small business."
What do you like best about FreshBooks?

Freshbooks makes it easy for my clients to pay online using their credit or debit cards. I love being able to send invoices and track my expenses and other income all in one place.

What do you dislike about FreshBooks?

Freshbooks is not the most robust accounting software available, though the streamlined system works well for my small business.

What problems is FreshBooks solving and how is that benefiting you?

Freshbooks is perfect for my business. The app makes it so easy to track expenditures when I'm traveling for work, and I'm able to provide my accountant with his own login access at tax time.

Small Business (50 or fewer emp.)
Feb 27, 2022
 Source
Overall Rating:
5.0
Nina T. avatar
Nina T.
Independent Contractor
Share
"Freshbooks is easy to use"
What do you like best about FreshBooks?

I love the time tracking and organizational abilities for project based works. This helps me easily keep track of projects I'm working on, how much work I've done to keep me on track with budget. The estimates and invoicing features work seamlessly together and give me a consistent look of professionalism for my clients.

What do you dislike about FreshBooks?

I would like to see more functionality of the mobile app

What problems is FreshBooks solving and how is that benefiting you?

FreshBooks helps me resolve payment issues. It gives me the opportunity to accept credit card payments, keeps track of taxes and other reporting features.

Small Business (50 or fewer emp.)
Feb 27, 2022
 Source
Overall Rating:
5.0
CS
Christopher S.
Founder
Share
"Freshbooks is the QuickBooks Alternative you don't know about"
What do you like best about FreshBooks?

Freshbooks doesn't carry the cruft and legacy needs of Quickbooks' user interface. I feel like when it was designed they asked themselves "What do free-lancers and small businesses need most?" and then designed the user interface around those tasks. The built in payment integrations work great and I like that we still have the option of integrating with Square and Stripe if desired. The best feature has just been automating our invoicing so that payments are received in a more timely manner.

What do you dislike about FreshBooks?

I don't like that it costs extra to save a credit card for a client on file to run each months invoices against. To be clear our clients can save credit cards online so they can review and pay invoices without having to go find a credit card but if our contract says they will be charged $XX.xx a month we have to pay extra to run that transaction automatically against a stored credit card.

What problems is FreshBooks solving and how is that benefiting you?

The problem that we moved to Freshbooks to solve was streamlining our invoicing, expense tracking, and tax prep. We setup all invoices that are recurring to go out on a schedule without the need for anyone person to go do that task meaning invoices go out quicker and we get paid sooner as a result. The mobile app has made expense tracking much simpler since we can do it in the field now whereas before it was a long end of week process to input everything.

Small Business (50 or fewer emp.)
Feb 15, 2022
 Source
Overall Rating:
5.0
Derek R. avatar
Derek R.
Website Developer
Share
"Amazing Accounting Solution for Small Business"
What do you like best about FreshBooks?

I love Freshbooks ease-of-use and variety of features. I use it for sending estimates/proposals to clients, tracking time on projects, generating invoices and collecting payments. With the connection to my business bank account, I can reconcile all income and expenses and easily run detailed reports on where money is coming from and going to. Once an invoice is generated (usually based on the time tracked against the project/client), it is sent to the client, along with any needed reminder emails. All-in-all, Freshbooks has significantly reduced the amount of time I spend on the "administrative" front, while making it easier for my clients to pay me.

What do you dislike about FreshBooks?

No major dislikes. If I had to nit-pick, I wish there was an option to have invoice reminders sent "indefinitely" every X days until payment was received (rather than only have 3 scheduled reminder emails sent). It took some time for me to get a grasp on how bank reconciliation worked, but I can't be sure if that's a GUI issue, or just lack of experience on my end. A few times I have wished for immediately-available chat support (only phone and email available), but on the plus side, the support I have received has always been top-notch.

What problems is FreshBooks solving and how is that benefiting you?

I switched to Freshbooks from another application because I wanted time-tracking integrated with invoice creation. That switch eventually led to taking payments online via credit cards. For me, not having to spend a lot of time on the administrative aspects of billing has been hugely valuable (not just financially, but also for my sanity).

Small Business (50 or fewer emp.)
Jan 07, 2022
 Source
Overall Rating:
5.0
Nicole A. avatar
Nicole A.
Marketing And Communications Consultant
Share
"Freshbooks is the best for small service industry professionals"
What do you like best about FreshBooks?

I love the app - I can record expenses in real time and don't have to rely on my memory or going back through email receipts. I like being able to keep track of my time via the web or app so I can record my hours on the go.

What do you dislike about FreshBooks?

It can be difficult to invoice clients based upon time entries. Sometimes the time tracker can be a little bit buggy. Rarely, I've been charged too much for the amount of clients I had in my account at a given time, but that issue seems to be resolved.

What problems is FreshBooks solving and how is that benefiting you?

I love being able to send automatically generated professional looking invoices that my clients can pay immediately through the payment portal. It adds a layer of professionalism that I didn't have before I began using Freshbooks. Also like that they have the automatic payment reminders for folks who are delinquent - helps me not to have to continue following up and feeling like I'm bothering people.

Small Business (50 or fewer emp.)
Nov 11, 2021
 Source
Overall Rating:
5.0
Jolinda S. avatar
Jolinda S.
Chief Executive Officer
Share
"Intuitive, highly visual accounting software with flexible tools - project budgets + time tracking"
What do you like best about FreshBooks?

I love how visual FreshBooks is and how attractive the entire interface is. I don't feel overwhelmed when I log in. I also love how the most important information is available right on the dashboard when I log in.

What do you dislike about FreshBooks?

I hate that I have to contact support several times throughout the year to clear duplicate transactions from my bank.

What problems is FreshBooks solving and how is that benefiting you?

I can run my design business through FreshBooks. I track my time, create estimates and invoices, create projects, set up recurring retainers, etc.

Small Business (50 or fewer emp.)
Sep 23, 2021
 Source
Overall Rating:
5.0
JM
James M.
Accounts Manager
Share
"FreshBooks is the "Jack Sparrow" to low budget online accounting and bookkeeping."
What do you like best about FreshBooks?

It's simple to view and manage our organization financial status through profit and loss statements reports. It's simple to track and manage cash flow. It's simple to track,pay and manage bills with FreshBooks. This tool automates invoicing process. Expense tracking and management is more effective with this tool.

What do you dislike about FreshBooks?

It's a Fully-featured and very functional tool for simple accounting, billing and invoicing and I haven't encountered any downside while using it.

What problems is FreshBooks solving and how is that benefiting you?

This tool provides an online payments option. Enables ease of tracking time spent on projects. It's reliable with planning,budgeting and forecasting.

Mid Market (51-1000 emp.)
Sep 10, 2021
 Source
Overall Rating:
5.0
EB
Ebenezer B.
Key Account Manager
Share
"An intelligent tool for online accounting and invoicing."
What do you like best about FreshBooks?

This tool has a highly customizable user interface to work with. It's simple to create and send invoices quickly with FreshBooks. I like the ease to track and manage expenses with this tool. Bank reconciliation is well facilitated with this tool. It's easy to generate financial statements reports with FreshBooks.

What do you dislike about FreshBooks?

I haven't experienced any drawback while using this tool as it makes accounting simple.

What problems is FreshBooks solving and how is that benefiting you?

This tool is reliable with billing and invoicing. Makes it simple to process payments. Tracking time is simple with FreshBooks.

Enterprise (> 1000 emp.)
Jun 15, 2021
 Source
Overall Rating:
5.0
Rene F. avatar
Rene F.
Auxiliar Administrativo
Share
"FreshBooks is an excellent software,I use it daily in my office"
What do you like best about FreshBooks?

Your efficiency and speed to execute my works

What do you dislike about FreshBooks?

Well it's hard to say that I don't like something about this product, I think nothing, everything I like

What problems is FreshBooks solving and how is that benefiting you?

Chiefly resolve financial schemes such as customer accounts or sub-accounts to deal with different issues

Small Business (50 or fewer emp.)
Jun 02, 2021
 Source
Overall Rating:
5.0
Gillian W. avatar
Gillian W.
Seo Consultant
Share
"FreshBook simplifies my accounting"
What do you like best about FreshBooks?

User friendly interface makes it easy to create invoices and send them to clients.

What do you dislike about FreshBooks?

I find the time tracking too confusing to use. I wasn't able to clearly see a way to stay on having a running number of minutes billed per client.

What problems is FreshBooks solving and how is that benefiting you?

Sending invoices to clients online and having them pay immediately online.

Mid Market (51-1000 emp.)
Mar 29, 2021
 Source
Overall Rating:
5.0
JT
James T.
Accountant
Share
"Accounting software suitable for managing invoices, payroll and accounting."
What do you like best about FreshBooks?

They offer a free trial so that you can try the software before making a financial commitment. The navigation around the interface is easy and dashboard user-friendly.

What do you dislike about FreshBooks?

The mobile app is not fully functional and I can not access reports while on the go

What problems is FreshBooks solving and how is that benefiting you?

Creating invoices is now a faster process and scheduling of payment pointers automatically. Freshbooks allow us to accept payments with credit and debit cards online.

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