Synder Reviews: 4.7/5 — Highly Rated

Andrey was the best customer service representative I've ever had. He went over and above and helped me with an annoying, complicated problem. He was SO patient.

Sometimes it's complicated to fix when something goes wrong. And it's hard to understand what went wrong.

I had a syncing problem and Andrey was able to walk me through it and help me with it.

Snyder has been great when linking QBO and Stripe. Vita answered all my questions promptly and went out of his way to help!

it takes awhile to sync when you have a large volume of transactions

linking Stripe to QBO

Brings in my transactions in a clear and efficient way

Not sure! I can't think of anything, it's a helpful service.

I wish Quickbooks would just let us connect Stripe directly but since they don't I am glad I have this option.

Andrey helped me so much. He was very patient with me and explained to me all our issues and solutions.

Sometimes I would be more efficient to have a video call and share the screen

Synder is helping us sync our payment platform (Stripe) with our Quickbooks Online

I love only having one app to connect all my channels (and only paying for one too). It is pretty intuitive (although I had an appointment for onboarding, so that's nice if you are not sure of the settings). It also works well and makes life much more straightforward. Plus, the smart rules can help out tremendously with deeper categorization.

I can't say I haven't encountered any bugs, though - For example, I've had mistakes in my syncs; all I have to do in this situation is roll back and re-sync. Or occasional duplicate transactions are found during reconciliation, and that's not a huge problem either.

Synder makes recording transactions simple, and that is a huge time saver. I've been using it for a while, and they are constantly updating and improving it (so there are fewer bugs). Their support is also very, very good, quick, and personal - Thank you, Renata, for your help!

Super helpful in syncing data between Stripe and Quickbooks, and automatically accounts for the fees taken by Stripe. It saves me so much time!

Nothing - Synder has always been accurate. I've never had problems with it.

It's automatically importing all my transaction data from Stripe into Quickbooks. It saves me time, and keeps things accurate.

Customer service. The sync function between stripe and QuickBooks. Saves time money and effort for us.

Not much. The plans are a flexible at the enterprise level but not at the small business level.

sync the stripe payments to our quickbooks

Synder allows the syncing of detailed transactions into Quickbooks desktop from ecommerce shops - not just a summary of the day offered by the competitors.

The only downfall is data mapping of products. We need to use the variation of the item instead of the item name. We sell apparel - the item name might be Red TShirt but the variation is what we inventory. Size Small, Size Medium, Size Large etc. The code is already there as you can map certain fields already - for example shipping. I would like to be able to say use variation from Square to map to Item in Quickbooks Desktop. We still save a lot of time by not having to enter everything - and all of the details are recorded into the correct accounts on quickbooks.

For small business to compete we have to be online - customers want the convenience of shopping from home. The overhead to put your brick and mortar online is exhausting - and then to have to get all of the sales into your books just adds more work. We use opencart for pop-up sales - and our payment options are Square and Paypal - both handled by Synder. This software automates the import of these transactions with 99% accuracy!

They have throught through the problem well; being able to re-sync and see the status is great. Andrey from support was very helpful.

UI needs improvement but not an essential feature

Getting Stripe data into Xero, automatic reconciliation

Super fast setup, great support via the chat if needed, integrates with 95% of my payment providers, makes like way easier~

The only downside I've found is that it doesn't sync with Zip payments yet, hopefully coming soon :)

It's solving the massive time sync of manually coding all transactions and payment provider fees in Xero.

Lizzie was absolutely exceptional and patient with my support. Her help was really outstanding, I'm so happy I chose Synder for my QuickBooks integration. Thanks! Tom Boshans

I really didn't dislike anything. The software worked very well and the integration was exceptional, along with the customer service.

Synder is helping intergrate the many online e-commerce sales channels to QuickBooks, so it properly shows the transactions.

I used to use Excel sheet and it was a nightmare. Now i save hours using synder (and avoid mistakes)

You can't buy ''add on'' syncs when you fall in between two plans (would be usefull for small businesses)

Making sure my accounting is all in order, and saving time syncing all the orders from my shop

Synder was able to help me to capture all my transactions from January 2022 to now with Authorized.net so I feel confident that my bookkeeper can clean my books up and move forward with positive results. The customer service representative answered all my questions by phone and email. Thank you!

So far there's nothing that I can do that I don't like about the software it does the job for me. Thank you so much!

Capturing all my transactions from Authorized.net so it can be captured by Quickbooks.

Trx Syncs, Item Syncs & customer service

Price point but it is worth it in the end

Accounting. Helps streamline the process and makes it easy to get an indepth look at my business--the way I want to view it.

Never any issues with my syncs, helpful support - especially Renata!!

Some things are a little technical and difficult for a non-technical person to understand (ie rules creation)

QB integration

Automatically posting the sales transactions in QBO so all I have to do is match the transactions in the bank feeds.

Sometimes the end of the month does not reconcile because not all transactions get in on the the last day of the month.

Don't have to hire a person to input sales information

The user interface is simple and the setup was fast and easy.

Limit of number of syncs. I didn't know how many I would use and I quickly over used them with mistakes. Also, our membership drive is only for 3-4 months out of the year where most of our syncs would be needed. Very few in other months.

I wanted to streamline my reconciliation with Stripe since I couldn't easily figure it out on my own. After moving to QB online, I needed a tool that was compatible.

I like how well the program syncs my transactions from Stripe

There is nothing that I don't like about the program

It allows me to sync my stripe account with Quickbooks

The way it syncs and the fact that is all automatic.

The setup was confusing to me and it was necessary for me to hire someone to set it up.

I needed to automate bringing transactions from multiple payment sources into QuickBooks automatically.

They get back to you to resolve issues as soon as possible. I like their automatic sync feature

The timing of the Dev team to detect why my transactions were duplicating in QuickBooks.

It helps to cut inefficiencies and speed up productivity

George was very helpful in helping me troubleshoot and get my smart rule and automation working for me. Great product and team behind it!

UX could be a little simpler, but besides that I haven't had to much of an issue.

It's automating a lot of work that would be a lot harder and more time consuming other wise.

The program is easy to navigate to manage my monthly transactions.

Not enough tutorial's to download so I can review in the future.

I've been working with Vita in Setting up my Stripe conversions to integrate into Quickbooks. She has walked me through the process of the setup plus made sure Synder is operating to make it work for me. She has done this all with patience, professionalism and great customer service. She has made the transition into the Synder platform smoother and easier to understand.

We are currently implementing Synder. The product is fairly complex but offers great functionality. The level of support has been excellent. A special shout out to Felix for his superb support.

No dislikes yet. There is some complexity but that is understandable given the great functionality.

Importing sales data directly into our accounts system.

Synder is super user-friendly. They put so much thought into the design and look that makes it easier for users to navigate through the system. Also, their support team is highly reliable! Felix, who's part of the team responded to my queries without delay and he explained things to me as clear as day!

I dislike nothing about the app but I can't wait for more cool features they might include in the future.

The problems I encountered so far are mostly sync-related issues which were quickly resolved, clarified and explained clearly by the support team.

Accounting for business with an online shopping cart that utilizes multiple payment processors was an absolute nightmare until I found Synder. The setup is remarkably easy once you understand how the platform integrates and you take the time before you start syncing. In general, support has been amazingly responsive since the beginning and today Felix quickly helped me untangle the mess that I made.

The initial account login setup was confusing because I thought I needed an Accountant profile and ended up with a bunch of duplicate accounts. Felix, in support helped me clean that up. I also wish that the free trial was 30 days. It takes some time to get the hang of it enough to make a solid choice.

Multiple payment processors and several platforms to map through before getting to QBO

The customer service is absolutely amazing. Renata and Tina have walked me through a couple of issues that I've had with an incredible amount of patience.

A bit of a learning curve, but that's to be expected.

Synder is making my accounting a breeze by importing all of my transactions from different platforms.

Synders program was exactly what I was looking for. We use Stripe for processing our CCs, but I was driving myself nuts trying to reconcile each month because of the fees they take out prior to releasing our clients payments. Synder streamlined that all for me and tracked the Stripe fees separately while allowing my invoices to match up with payments. There was a bit of a learning curve to set up and some patience so I knew where Synder was putting everything in QBs, but once I trusted it, the syncs are so easy to do. I would say it cuts my time spent on this part of bookkeeping by 98%. I can’t wait to link it to my Amazon business account to track their fees and split up payments as well. (I would like it if it could link Amazon accounts, not just Amazon business accounts.) Often times software is frat but the customer service falls short. This is NOT the case with Synder. Their customer service is great. They are very responsive, timely in their responses and will help you get the answer you need if you can’t figure someone out on your own. They seem always happy to help.

- Setup initially takes some time, as it’s not intuitive unless you have some time to concentrate, but any issues, customer was very quick to help. - I’d like the unused syncs each month to roll over. I didn’t realize this and got a month behind initially thinking I’d just catch up, so I lost the opportunity to use last months syncs when the transactions came in a month ago. - I would like it if we could link general Amazon accounts, not just Amazon business accounts - I’d like a mid-level payment or new company tier. We’re a new startup, so the $39.99/mth or 500 transactions per month level is too rich for us at this time. Hands down once we can afford it, it’d definitely be worth it!

Saves so much time! Thank you Synder!

George was very patient, kind, and Knowledgeable about the program and helped me so much to solve my problems and answer all of my questions, Customer service like this makes using this program very helpful.

no problems yet user friendly even for someone with little computer skills with tech help like George

managing my business more effectively.

The customer service, Helen in particular

Nothing. It is very easy to use at an affordable price.

Specific categorisations into QB can be achieved easily.

Vita is very patient in answering all my questions, step by step, very positive attitude. All my issues finally got solved. I like Vita's services very much. I really appreciate her help!

Maybe you guys can elliminate the "refresh" process by refreshing pages automatically?

smart rules, rollback, finding the difference between QB and Stripe, etc. Sync is finally solved and our book has been perfectly reconciled.