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PartnerStack Reviews: 4.7/5 — Highly Rated
PartnerStack is the only partnerships platform built for SaaS, designed to deliver predictable revenue and accelerate growth for software businesses and their partners. With PartnerStack, companies can manage and scale their partner programs, automate partner onboarding, streamline training and payments, and more. PartnerStack users can gain access to their own dedicated dashboard that makes it easy to track their performance, access resources, withdraw payments, and discover new programs to join.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare PartnerStack with other popular tools in the same category.
The UI & UX for the portal is very simple and it is very easy to find your Reports, Rewards & Withdrawals with an enchant interface. It supports paying using PayPal. You can look up any company from the Marketplace which categorized to make it a piece of cake to join any program. Adding a Team to make it easy to configure and moderate your affiliates is also available at PartnerStack
I looked for a while in the program I joined "Elementor" and I couldn't find an explanation on when will my commission be paid. The commission appears Pending and no timeframe appears when each program will be paid. Noway to create coupons
PartnerStack helps me get more income by referring new customers to companies I used to deal with like Elementor Page Builder which is famous and widely used these days with WordPress Websites Designers.
They provide the best insight on your dashboard. Partnerstack prooves to be the best. It is easy to sign up and create an account with them. They also payout on time.
I dislike the fact that partnerstack can close your account withought even being notified. I also dont like that partnerstack can cancel all your payments claiming you did fraud when you went legit. I also think they should review this.
I have made some money with partnerstack. I wont lie partnerstack has some really amazing partners to partner with. My payments are always on time and withdrawal is so easy.
I love having things in all one place - which is why it would work so much better if you could pull in some more companies (Google, Termageddon, Microsoft, etc.)
My bigger name brands like Google, Microsoft, Slack aren't included and have to be managed separately.
Coordinating referral bonuses and affiliate payments are convenient with PS. Benefit is having many in one place and to be able to see value at a glance.
Having all information in one place, and the payout infomration being transparent for our partners.
The spam partners, and then amount of out of country sign ups.
Organization and a proper onboarding process for partners
The best part of PartnerStack is that it is connected directly to our business PayPal account. The funds ONCE APPROVED get sent to your account - and then to you.
I was surprised by the time it took to notify us of a reward - to the time it took to approved. The "pending" period is long. I found the site hard to navigate and didn't realize you had to "submit" once approved to get the funds.
Using PartnerStack is only a benefit - one place for all extra funds received for making referrals.
PartnerStack has been a huge improvement from our manual referral process. Before PartnerStack, paying out our referrals required Salesforce, Typeform, GiftCards.com, Google Sheets, and a lot of manual emails. It was inefficient, disorganized, and the payout process took months. PartnerStack has centralized our referral program. It has a lot of helpful features like the lead submission form, affiliate link, automatic emails, and challenges. The integration with Salesforce was absolutely necessary for us, and while it took a lot of work from our team and the PartnerStack technical onboarding team, it looks like the systems are now working together as expected.
I've come across a number of bugs and issues with the PartnerStack app. 1. There's a field that says "Customer Email" on the lead submission form that can't be edited or removed. This has been really confusing for our partners because our referrals are not customers. 2. You can't change email triggers without creating a new email. 3. After editing an email campaign, I have to refresh the whole screen to open another email. 4. The Salesforce integration works fine, but there is still a lot of manual work required. The silver lining is that the entire PartnerStack team from onboarding, to account rep, to support is responsive, helpful, and kind.
Before PartnerStack, I had to block out hours every week to pay out referrals. It was painstaking to go from one system to another. I would pull open a report in Salesforce, send a manual email to anyone I could find for the referral, wait for them to fill out a Typeform, copy and paste their information into GiftCards.com, send another manual email to update them, and go back to Salesforce to mark the referral as complete. I used Google Sheets to track the whole process, but even still, it sometimes took up to 3 months for someone to receive a referral. It was painstaking to keep up with all the manual emails. With PartnerStack, even if I have to do a manual referral, it's as simple as inviting someone to make their account and then taking 30 seconds to manually process a reward. Once we get more and more people into PartnerStack, the goal is that the process will run by itself through automated emails and the Salesforce integration. There's still some work to be done, but it's already a huge step up from our previous process, and it's helping establish better trust with our customer and affiliate referral partners.
The Partnerstack team is great! Super knowledgeable and always willing to help!
The application is a bit clunky / hard to use
PS is another way for us to reach partners / adovcates to promote our brand. Its great because we've structured our program in such a way that we only pay after the purchase is completed (instead of a lead). As a result, the cost to us is predictable and fixed!
Being on PartnerStack helped us easily recruit partners, we didn't have to work very hard and we have several partners who are valuable and one who is very valuable. All of the functionality works very well.
We've had several episodes of fraudulent characters "partnering" with us and sending us fake customers just to try to collect some partner kickbacks (they fail of course, because we notice it). I would love for PartnerStack to do more about this, but they've been resolving issues when needed and I'm not sure whether they realistically can do more. I should also mention that PartnerStack's fee of 15%, while not unreasonable for the all-round service, billing, tax forms etc. services they provide, is also quite significant compared to partner fees.
We find marketing affiliates with PartnerStack. It has added a few thousand dollars to our monthly revenues via our most successful partners - much more than what we pay Partnerstack.
Having the dashboard with all partner activity and commission structure applied. Ability to solve partner's payments with a single invoice, which saves tremendous amounts of time of managers and accountants in growing programs.
Rocky feature release cycle, lots of small bugs and not the best UX.
We're running an affiliate partner program, and partnering up with PartnerStack enabled our growth for a long time, also providing us with influx of new partners. So far we've been growing our program with it and it's becoming a good source of revenue.
Integration with Salesforce is solid. I also like how you can put content - but it's difficult to track a book a demo link with a partner affiliate link.
For agency partners who don't want their reps to have access to the payouts and things like that - there aren't user roles that limit permissions. It's also not easy to use for company's that have partnership teams set up by region. There isn't a good way to filter/group partners by certain buckets or make reports on partners.
It's helping to keep track of our partners opportunities.
I love that I can move referrals around as needed and that I have visibility to see all earned rewards. I also have found the hubspot integration to be very useful, with only minor bugs. MOSTLY - I love how responsive the support staff is. I rely on them a lot and I know I can trust them to answer my questions in a timely manner.
I wish I could see when a partner has been paid vs when they have withdrawn the rewards. I also wish I had the ability to export information based on a partner or team, I think the analytics tab is great, but I wish I could drill down to more specific searches. I do a lot of "merging" or combining two accounts, I wish this was something I could do on my own, but I have to get support involved every time to help change a partner key or update an email address. It would also be helpful if it were possible to transfer rewards from one account to another (especially when they are the same person) without losing historical information.
PartnerStack manages all of our partner's referral rewards automatically and keeps a clear record of what has been rewarded, when, and to whom under any given referral.
PartnerStack is easy to use for the most part. It does what we need it to in terms of partner management and revenue reporting.
Campaigns aren't very customizable, we can't have different senders or set the email sender as the partner manager for automatic communication. We've had to create a few workarounds for our platform integrations (Hubspot and custom solution).
Great for managing our partners and allowing them to log into a platform to view their progress/rewards.
Easy UI/UX, informational newsletters, few bugs
It takes more than 2 weeks to get anything sorted with support or AE's. Be it an export or a trigger, even minimal tasks take too long. In a fast-paced industry like SaaS we need quick response time, especially when dealing with partners with low engagement. Vague answers and repetitive questions don't help either.
Partner management. The benefit is that it's a popular app amongst partners.
The support of the team. Super friendly and eager.
The integration manuals etc. Was quite a few errors.
Parter program
Easy to get up and running and manage multiple programs at once. The team is very responsive to questions.
The platform has a ton of quirks and usability challenges. The fact that there's no concept of "teams" or multiple people from one organization being able to be on an account makes it restrictive for bigger partners. Really, it's better for affiliates or one-person shops.
We were trying to grow and scale multiple partner programs at the same time. It's been nice to transition the payment of partners to PartnerStack and know that our partners will get paid for all of their referrals in a timely manner.
The overall platform is easy to use and intuative. The customer support is responsive.
The reporting that you offer an affiliate is very limited compared to competitors. It is very diffucult to overview performance and receive detailed reports in comparison to Tune, CJ & Impact
Reporting Advertisers management
There are no upsides to using Partnerstack. We would be better off without it.
Lots of fraudulent accounts. Lots of stolen credit cards. They are really bad at monitoring this. They should remove these "partners" immediately when any fraud is detected, but they just keep them rolling.
It's supposed to make affiliate management easy. It does not happen.
Software is easy to use and understand. There are no learning curves. Partnerstack team is extremely helpful.
we had a lot of signups as partners. Who didnt know what they were doing. They generated no income or no advertisement, no signups. Partnerstack was a huge dissapointment. Waste of time and money.
We are marketing our products through a partner network and Partnerstack is a great platform to do it.