Podium Reviews: 4.6/5 — Highly Rated

Its been great for customer service. We use it both for Ecommerce and Retail and has been great to keep everyone on the same page. Very easy to use! We have been suprised at how much we are using it, as well as our customers. Very easy to integrate and get started.

Only downside I would give is the ecommerce marketing blasts. It isn't as robust as I'm used to but the customer service aspect makes up for it.

Customer service management for leads, delivery and service.

Podium helped bring our small business processes into the modern day. The ability to text with our customers has been hugely helpful. Communication is quick and easy for us AND the customer, which enables both parties to keep the other informed. The review integration is wonderful also: we've received more review traffic in the month since implementing Podium than we had been in a typical year or longer previously. The system makes it easy for the customer to leave their review without a bunch of extra login steps, which is key in its success, I'm certain. Even the customers who don't opt to leave a review often call, text, or visit again with another item for which they are shopping as a result of the "would you review us?" nudge. We have a handful of these cases happening in just a month or so of using Podium, and I know we're not even utilizing all of the automations available yet. We're excited to see what the future holds as the positive business buzz continues to work its magic.

One downside of Podium is that I'm significantly more busy with customer inquiries. In general, this is a good problem to have! In the short term, though, I'm feeling like we could use additional hands on deck to continue providing the same level of quality service to all of our inbound customer communications. It's a little tougher to maintain the work/life boundary when I see a Podium notification pop up on my days off, but that's an item I'll have to manage and not a fault of the software. Overall, having additional customers in our pipeline is a welcome problem to have after investing in a new technology.

We're a small business with often just one or two staff available for customer interactions at most times. The additional communication platforms enable us to actively engage with multiple customers at once without letting any of them feel neglected or like they have half our attention. I also really appreciate the automated follow-up texts. After sending a review request, if the custoimer doesn't leave a review at that time, they'll receive another gentle request several days later. We've had several customers take the time to leave a review after that second reminder came in. It's done in a way that's not pushy, which we greatly appreciate as a "low pressure" business. We can even tailor the wording to match our "voice" for an even better small-business-feel.

I orginally purchased the product because I wanted to be able to gain reviews for our business to boost our online views. What I have loved is that the customer communication has really transformed our business. I can talk to customers easily and assign messages to my technicians to then communicate to customers all in one platform.I use the system everyday to let customers know if their products are in, or when we are coming to service. It has allowed our phones to be freed up for customers who are new to us, and don't yet know our business line number is textable. Saved so much time!! It was easy to get the system up and running as well! It is easy integratable with Quickbooks and has made life SOOOO much easier.

It is pricy.. The tech is there but the automated messages sometimes send out at incorrect times and has caused some customer confusion. I didn't like that so I shut off our automated messages that send out after a customer leaves a review.

It helped us gain reviews and communicate with our customers via texting.

It helps with the reviews for your business. Everyone said it so easy to write something about the experience they had with your business!

I haven't ran across anything that I don't like

Nothing at this time

Our most utilized feature of Podium is the ability to text customers. This has saved us so much time and miscommunication the last few years. Knowing people actually read text messages (as opposed to listening to voicemails or reading emails) has been invaluable. We love the automation from our integrated POS system for requests for reviews. The set up is easy and and runs itself once set up. We use Podium all day, every day. Any time we have needed support, the customer service team is quick to answer and assist. We have been using Podium for years, and the updates and upgrades over the years have been exciting and easy to learn, and easy to implement. Highly recommend.

Becuase of so many updates, some of the features seem to have "moved" or are sometimes buried and hard to access.

They consistently add new features and updates, solving problems we didnt even know we had! They are ahead of the game!

Communication and convenience. Makes it very easy to take care of our customers.

The app could be a little better. Especially using templates.

Nothing really.

Using Podium for marketing messages is the best. The AI is very helpful in getting me started on ideas for offers to send my clients. I also love the AI to help me answer reviews. The other part that I find helpful in the bulk messaging feature are all the filters to pinpoint who I want to send the messages to, and who not to get them. It is very smart.

I do wish we could send more than three images at a time. As a furniture sales person, you will want to send lots of otions to your cliemts. It would be helpful to have the ability to send at least 10 images at once.

We needed a way to link people from our website directly to salespeople and web chat does that easily. We have received a number of leads, and have been able to convert most of them into sales. We also needed a way to do bulk messages easliy to clients. We use that to inform clients of events, sales, holiday hours, etc. Lastly we wanted to increase our number of online reviews. We send review invites after positive client interactions and have seen a nice increase in reviews and responding to them is so simple.

Ease of sending payment links & review links to customers.

Some of the features do not work in mobile application.

It allows us to send review link to customer.

Podium has helped our online presence exponentially with their review in its as well as the new phone system to track our customers and interactions. We highly recommend them!

Nothing they're a great company! We've had a great experience with them through and through.

The are helping us continue to grow our online business and reviews being a local company.

The best part of podium is its ease of use. its easy to train someone to use podium and it is eassy to implement into your day to day business work flow.

There is not much to dislike about podium.

currently podium is helping us solve our installment collections problem by allowing us to send out mass text/email payment reminders and receipts to our customers. it has also allowed us to directly chat with customers that are visitng our website so that if they need help with anything, one of our representatives can easily assist them.