Unclaimed: Are you working at Sage Intacct?
Sage Intacct Reviews: 4.3/5 — Solid Choice
Sage Intacct is a cloud-based accounting and financial management software designed to streamline financial processes for growing organizations and mid-sized companies. It offers automation and trusted insights across financials, planning, HR, and payroll, built on a flexible, scalable, and compliance-based platform that grows with your business.
| Company | Sage Group plc |
|---|---|
| Year founded | 1981 |
| Company size | 10,001+ employees |
| Headquarters | Newcastle upon Tyne, United Kingdom |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Ease of use |
Intermediate
Advanced
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | 24/7 (Live rep), Email/Help Desk, Phone Support |
| Training | Documentation |
| Languages | English |
Sage Intacct Pros and Cons
- Comprehensive accounting features including time and expense management, order and billing, global consolidations, and multi-currency management.
- Full integration with platforms such as Salesforce.com.
- Customizable workflows with automated journal entries and bank reconciliation.
- AI-powered features like AP automation and intelligent GL outlier detection enhance efficiency.
- Dedicated security team ensuring robust security measures.
- Higher starting costs compared to some alternatives.
- Steep learning curve, particularly when transitioning from simpler systems.
- Some users report slow response times and difficulty reaching live support.
Compare Sage Intacct with other popular tools in the same category.
It got the job done but didn't help the sales user.
The expense management module looks clunky and isn't easy to navigate. Doesn't provide many tools for the sales user compared to Expensify for instance.
Not provided
API calls and cloud based which helps no end given numbers of transactions we process.
Functionality and terminology issues for the UK
Solves the numbers of transactions posted at each quarterly billing cycle
Very customizable reports, financial reports, etc. Has functionality for consolidating entities, supports external integrations.
At the end of the day it's not a superior product to have significant increase in price year over year.
Global consolidation is helpful, the rest is the same as the majority of other ERPs out there.
I Will use Sage intacct on a daily basis. Customer support is aso good regarding my experience.
All the Journal entry were posted without matched debit and credit.
If we can upload all the invoices at once and software itself take all the information from invoice then it would be great for accountants.
A little exploration goes a long way in Sage Intacct. The previews are user friendly and easy to understand. The modules can be used based upon the requirement i.e., multiple options are available to suit the requirement of the user.
The reports are not always customisable accorsing to the requirement. 2 different sources of data cannot be picked up to create a new report.
Sage Intacct is helping to manage billing, payments and revenue with ease.
The process flow is good and easy to navigate
Report building limitations as limited choices
Accounting made easy
Good for accounting, easily see codings, make foreign currency payments easy, has exchange rate
Should be easier to operate, It should have provided more options.
The problem with foreign currency bills is solved we can easily process that here.
I like that the program is cloud based and can be accessed from any computer and the modern feel of it.
I don't like how completely different the format is from the old programs. Some of the reports aren't easy to access.
They fixed the issue for working remotely and created a cloud based program.
The ability to track transactions by dimmension is the best quality. It adds to expense analysis and locational reporting that are not easily produced in other software.
Restrictions between the top level and entity levels makes setting up a new entity incredibly difficult as you have to duplicate work.
We manage multiple entites and have consolidated reporting needs. Sage does a good job at this for the most part, but I would like to be able to manage diminsions easier.
I like that Intacct is rather easy to navigate. There is the one main drop down menu, and depending on what you are trying to do, you can easily click on one of the applications, and know that you are in the right area.
I dislike that it seems hard to get things set up for automation in sage intacct. Additionally, when I try to search online for videos to figure out how to do something, there are so many different versions of sage I feel like I cannot find the right video
Sage Intacct allows us to easily do accounting by project. Sage Intacct also allows us to use a multiple entity format, and it helps us keep acocunting for our differnet entities separate
Ease of use and creating reporting. Easy to navigate
Report runtime is poor. Ability to customize reports is limited unless you purchase additional add-on.
Inventory, reporting, etc.
I like that all my stuff is organised in multiple places and it is very easy to navigate to where you want to go
the training videos are some of the most boring things i have ever watched
It solves organization problems it makes it a lot easier on my work balance and saves a ton of time
online capabilites of approving or denying
reports are hard generate. OK. I am not su
better tracking of reports and approval signatures
The accounts payable features are very easy and allow much detail to be entered in each transation.
I wish it was easier to pull up checks when looking in G/L's or vendor ledgers. I can view which bills were paid on the check but if I want to look up the check copy I cannot click the check number to pull up the copy. I can only view the check copy under print payment copies.
I am unaware of issues being resolved by Sage.
I like that the interface is user friendly, straight forward and easy to learn. I can easily find any transaction and report that I'm looking for. It has also been easy enough to connect to some outside systems.
You aren't able to open journal entries/transactions in new, separate tabs from the report tab. If I'm reviewing the balance sheet, sometimes I want to open multiple journal entries at the same time.
We wanted a cloud based ERP system to house our financial data, book journal entries, and create financial reports. We have team members in different locations who can all access the system.
The interface is very friendly and easy to use.
The bank rec at times as cannot allocate bank items collectively
It is a much newer system and has some very advanced and also simple reporting to analyse the numbers.
The reporting fetures and the fact i can view used up hours esily.
It can seem quite cumbersome and not as visiually appealing as I would like
I use it to bill my hours for projects
being able to recall timesheets to fix errors made.
sometimes when saving time sheets, when opening the web app again it did not correctly save all the times that i had previously recorded
none that i am aware of
Submission of documents and easy file tracking
Inflexible app, I would like to have different sequence approval and no just follow a straight line to get the final greenlight
Non as far as I know
Similar process system as QB Premier Desktop for Accountants.
The essential user customization preferences such as Accessibility options, are obsolete.
multi-entity locations and departments reporting
The reports and website feel modifiable and adjustable to individualize for the user and to the format and data to meet your requirements. You can change menu's, favorites, order of data, etc. And the reports can organized and created in the website interface without having to open a code-based platform to program.
Some of the privileges are frustrating to work through. Gaining access to some data sets can be difficult. Meanwhile, restricting views from others is also inefficient. I don't want to see other users' personalized reports, and I don't want them to see mine. But when we inquired about this with Sage, they said they didn't have a current system to accommodate this.
The software is under continual development. Sage is constantly rolling out progressed versions and software. If we have a personal request of feature we would like, Sage works directly with us to add or implement.
It makes accounting easy and reports in one click
sometimes it doesn't do the most basic thing
It makes reports in an easy way and Dashboards.
I like that the system is cloud-based which allow me to get the necessary information wherever I can access the internet.
I dislike having to enter the item ID for each item. It would be easier if it would autopopulate.
It streamlines our purchasing process and is able to get various levels of information depending on your level of access.
Sage, for the most part, is user-friendly. Once you learn your way around, there is a lot of potential for various analyses.
The search function in Sage is very slow but still works as needed.
Sage works as a sufficient GL system
Intacct seems to have endless capabilities. I enjoy the fact they have a community resource page to utilize for training purposes.
The implemenation aspect of moving over to Sage Intacct. The team assigned to us was not supportive of our needs.
The top-level feature and the ability to set-up intercompany rules.
The support team is beneficial. It wasn't easy in the beginning but now getting more familiar with the layout.
Been live for four months now and still experiencing issues daily. It seems to be very slow when generating any type of attachments.
Sage is slowly solving all issue. It has been taking time but getting there day by day.
It is very user-friendly; straightforward to find checks to see if they have been processed or not
nothing wrong to say about it, it works great
better serving our Landlords
I like using Dimensions; they are mighty. As a nonprofit, we migrated from Quickbooks to Intacct in 2021 for two reasons: 1. We can track grant restrictions 2. Dynamic allocations.
1. Export to excel does not include formulas (I waste so many hours recreating formulas it's infuriating) 2. Implementation required a third party that messed up our configuration, and there was no help to fix the configuration error, which cost additional money for another third party to correct. 3. Quickbooks credit card processing was streamlined; Intacct does not have a native cc processor, and one has to build one for Stripe with a third party. 4. Product releases are confusing and slow. Announcement of Artificial Intelligence for Billing in 2021, but did not follow through with release until 2023, with no straightforward implementation instructions. 5. Dashboards are not very dynamic and visually unappealing. 6. Basic dashboard are weak compared to QuickBooks. 7. Report writing is complex and not user-friendly. Quickbooks out of the box reports are super easy in comparison.
multi-entity consolidation, dynamic allocations, accounting for restrictions
What I like best is that it lets you update things like the inventory without any issues, and then it lets you print the adjustments. Also, the connectivity with the sticker printer is good.
In my opinion, Sage needs to update the program, it is kind of "old school", when you are using it, you can only use the specific program because all the commands affect the program when it's open. Also, the fact that it is not web base creates issues when the mechanics what to use the program in different computers, for example, we had the program on a tablet, and when certain time passed, it had to be reinstalled, calling customer service because it got disconnected.
It is easy to use once you learn the steps required to get to the feature you want. Also, the easy option to update inventory.
Simplicity of the process, and the ability to use Sage wherever you are.
Having to learn the simplest rules the hard way, meaning you get denied over and over again because a number or a date is off (most likely an internal accounting issue more than Sage itself). Also had to figure out how to put multiple files into one entry (zipped folder).
Can view and approve all info on the go, allowing me and my team to be much more efficient.