Top Echelon Reviews: 4.6/5 — Highly Rated

Ease of use - constant upgrading Great support team

Nothing I can think of except notes is not easy to use no

keeping track of hundreds of candidates mass emails

Web based, solid email and search , great at tracking all aspects of recruiting

None that I am aware of, they answer concern quickly

They are looking to improve calendar invites to be able to attach files like resumes

My firm has been using Top Echelon / Big Biller for more than 15 years. ALWAYS impressed by their technical support and commitment to keeping their product up to date.

No complaints. I even think the pricing is fair and when we have problems tech support responds quickly.

We use the software for our CRM system and search management.

Top Echelon is very user friendly and easy to learn. Each module is simple, easily adaptable, and displays all of the information we need on our candidates. I also appreciate the response time from customer service, the weekly webinars, and availability of past trainings. The ability to parse resumes into the system via email is also a big plus.

I'd like to see Top Echelon work on it's customer-based modules so that our salespeople can use it more like a CRM. There are ways to use it for customer sales functions but it's not as user friendly. I'd also like to be able to parse job descriptions into Top Echelon to create job orders.

We're a small recruiting and staffing agency and have only been in business for two years. We're trying to build our database of candidates and Top Echelon's ability to easily parse resumes is a big plus for us. Also, the automations, templates, and forms are a huge time-saver for our small agency.

Top Echelon is extremely user friendly with powerful, robust features that rival expensive ATS/CRMs. Their cost effective platform is visual appealing and capable of managing your recruitment and b2b sales leads.

I think the ability to post jobs to various boards, source candidates through various boards, and posting to social media could be vastly improved.

Ease of parsing a resume. Pipeline stages. Reporting. Sourcing.

The ease of use. The look and feeling of it (some others are too colorful, flashy and distracting) Their customer service and tech service - always responding quickly and listening to ideas for updates Implementation was super easy!

Actually something I suggested to customer service: Email campaigns. It has the option to send mass emails, but not campaigns with connected email chains. My request was heard and we are now scheduling a meeting to discuss with their team. (A prior idea was listened to as well and eventually implemented)

Candidate and client management, job postings

Great email and tracking system. Can email candidates directly from the data base. Pipeline is a great feature and makes it easy to track candidate in their progress. Easy to import data and parse resumes. Chrome extension works well with LinkedIn. Always upgrading the system - for instance now can access a text message feature! Love it!

That you have to hit the SAVE button every time you make a change. If you forget to hit it, it won't save what you've done. A moot point, since it does remind you to save if you go to a different information card. However, if you just exit the software, all is lost. Would be better if everything just saved automatically.

Candidate tracking - good to know where the candidate is in the hiring process. All staff also have access to this information.

I had worked with multiple ATS systems in the past and nothing compares to Top Echelon. I switched over to Big Biller 6+ years ago and have not turned back since. Very easy to use. Integrating customers and candidates is simple. Support is top notch and the continual updating of the software helps keep our company standards high.

There is nothing that I do not like about Top Echelon.

I have reached out to customer service a couple of times over the years. I would say that 90% was because something new was integrated in the system and I just need clarification on a process.

It's user-friendly, easy to upload documents, and top-notch customer support.

You can't designate the job where the candidate should be placed when you email it to parse.

We can store candidates and prospects in one location. This keeps us organized as it's separate from a CRM.

I really like the Big Biller software, I have increased my personal production and improved efficiency. I use all the features the software has to offer. The training support is first class

Hard to answer. Sometimes I have trouble finding an answer in using the software and have to call Support

Top Echelon gives me the support to focus on clients and candidates and it has helped me increase my revenue

Quick import of candidates and automatic documentation that minimizes non-productive time to enter data. It's very intuitive for the full-desk recruiter and the tech support is always there to help with any questions. Search capabilities are quick and easy.

You still have to do all the recruiting work!

Searching for qualified candidates in an increasingly long-list of client criteria.

I used Bullhorn for years and found it hard to use. It was also much more expensive. I have found the price and the value outstanding with Big biller software.

ard to use. I switched to top echelon about 2 years ago and I'm really happy with the change. The software is really easy to use and the transition was a breeze. I looked at several other software companies and thoughted then and I'm sure now that top echelon is the best value.

I have always used recruiting software but I input more candidates and get more use out of top echelon! It has helped me be more productive at finding candidates in my database.

Top Echelon is easy to navigate and user-friendly. I am able to update and keep track of all daily outreach and also easily see upcoming tasks and appts.

I would like to be able to see which email address was used on emails sent, as I send to many addresses for the same contact.

Top Echelon keeps track of all outgoing and incoming interactions with our clients and candidates. It also helps me keep my outreach in a good outgoing flow.

Easy-to-use basic functions, can access it from computer or phone, excellent customer service.

Could be easier to search my notes for keywords. Would also like to be able to email directly from my BigBiller/Top Echelon account.

The obvious one: helping me track my hundreds of candidates and all the info I enter about them. Also, allowing me to search my db for great candidates for specific positions.

Easy to manage placement forms, very user friendly.

There is nothing I dislike about the program at this time.

no problems at this time to solve.

Top Echelon has been constantly evolving and creating new aspects of their platform to help people use it more efficiently. The texting and posting as well have helped me to earn thousands of dollars more then I could accomplish on my own.

The most difficult thing is not being able to personalize your drop-down menus . I believe they are company wide instead of per user. Outside fo that I really have no complaints.

Top echelon helps to give credit to whoever needs in within our orginization. They also allow me to track notes on a candidate and organize calls for interviews and dates for hires.

My company has been with Top Echelon Network since 1993, and they are a very responsive conscientious business. Their customer service is second to none. They are easy to work with.

Honestly, nothing at this time. It has been a bit buggy at times, but Top Echelon has been quick to find solutions to any malfunctions and to find ways to improve the software functionality.

It is a good tool for me to connect with my colleagues on the network and then use Big Biller to share my job orders and then receive their applicants.

T. E, proactively matches my client assignments with multiple Recruiters who supply me with candidates I cannot source on my own. They also provide high quality well known industry soeakers fot technical recruiter topic training.

As a national coast to coadt provider they should have customer support hours until at least 5:00 PM PST, hiwever, they shut down at 2:00 PM PST which is at times very frustrating.

I have made several large income placements which would not have been made were it not fir T. E.

I started my business 6 years ago as a sole practitioner. I immediately joined Top Echelon for access to the Technology and the Network. Since then I have never worked alone. Being a part of TE makes me a part of an amazing team that supports me from sourcing candidates to the continuing development of a powerful technology that is constantly being updated based on input from the team. Additionally, learning opportunities are limited as a sole practitioner but TE has that covered too in that they offer on going learning opportunities. I truly could not have anticipated the impact that TE would have on my business but in many many ways they are my business partners and I could not ask for better!

I really can't think of any. The TE organization is always there for questions and they are constantly working on technology development that supports business' like mine.

I have had a very business desk..... TE recruiters are always willing to jump in to do sourcing for me. As well, there are specialist in industries, disciplines and geographies that I do not cover. TE allows me the opportunity to fill my clients reqs because I have the network and specialist to tap into. It is a huge selling point that my clients LOVE. Additionally, the technology is awesome and allows me to stay organized and to keep a great database of candidates and activities that makes me more productive in my search work

Easy to find data and information when a client starts asking questions. Can create reports/pipelines to share with clients so they can see their bottlenecks if a hire is not occuring.

Annoyingly complicated. I used to be able to recruit and use all by myself. Now it requires a specialist to take continuous training to create pipeline reports for clients or add a new candidate. Used to be easy and intuitive by clicking on MS Word resume now requires multiple steps.

Just managing horses at the race. Does not really help with the raw recruiting side. I wish it was more seamless with Outlook calendar and Linkedin.

The software is designed to work the way we work. Plenty of features but it also allows for quick streamlined use. They issue regular updates with improvements to streamline the system.

Tough to say. We've reviewed plenty of other software packages but none seem to address our requirements the way Big Biller does.

We use Big Biller as an ATS and also as our CRM. The ability to connect all the relevant activities with full visibility within our organization is great. We have remote offices including one in Europe that all work from the same platform, allowing for easy integration of our activities.

System is intuitive.....easy to track progress....best feature is the planner Another excellent advantage is the training ...both weekly, monthly and on-demand The weekly training and training database are excellent and used often.

Detailed search (boulean) can be difficult ( a lot to know)

Keeping track of several clients and candidates daily and all activities associated with those tasks

ease of use and the ability to search easily in pipelines

when searching pipelines it is challenging to weed out those that are already disqualified for an opportunity

Keeping things organized and information visible for all users

How easy it is to use and how responsive the service team is when you have a question

Not 1 thing, It really is the best I have ever used in my 23 years of experience.

I just don't have any problems. There were a couple things I had question for at the beginning but the BB team resolved it immediately

Creating relationships with like-minded recruiters who deliver results

I would love to see more supply chain/logistics recruiters join the network

Top Echelon is always making upgrades and useful changes to its Big Biller software that make it that much easier to do my job effectively

Working every day with a large group of brilliant, innovative, successful entrepreneurs. I am constantly learning, growing, and expanding my business because of them.

Only a small percentage of the members realize what a gold mine Top Echelon can be because they don't realize the importance of doing split placement that goes way beyond the most recent placement. My clients consider me a miracle worker because of how quickly I can fill their jobs. Using Top Echelon, I can fill 100 jobs as splits with much less work than filling 20 on my own.

They are continuing to improve their already excellent software. Being able to do mass texting in addition to mass emailing is a big deal.

Easy access to hundreds of candidates within a local area

Minor glitches from time to time. Sometimes it does not recognize a name I enter in the search box, and I have to locate the phone number/email to access the page.

I am identifying qualified candidates in the hosptality field within a geographic area that I otherwise would not find on job search platforms.

Their functionalities are designed especially for recruiting agencies and professionals, creating complete and powerful dashboards with seamless integration with other applications.

I have not found anything yet...........

Top Echelon is our favorite solution to effectively manage the data in our recruiting processes. It has been a game-changer helping us operate easier, faster, and better.

Top Echelon is the easiest ATS to navigate through. It's simplicity is what I like most. I have been recruiting for nearly a quarter of a century and have had to review and implement numerous ATS systems throughout my career and Top Echelon Big Biller is the simplest to use.

I wish I could customize the pull-down list when documenting an activity. For instance, as I conduct business activities, it would be nice to be able to number my business touches with a prospective client. For instance, "Marketing Call - Initial contact", "2nd BD (business development) call", "3rd BD call" etc. Also, I would love a customizable offer letter template that I can email out.

I am very OCD when it comes to organization and TE allows me to organize everything. The Planner module is so helpful for my daily activities.

Flexible cards to customize to how I work

Cannot delete obsolete or incorrect attachments eg resumes

Business planning and sourcing candidates